Dougs Lynnwood Mazda

I had one of the wonderful experience with Doug's Lynnwood Mazda center. Each one of them is very caring, informative and display an excellent customer service to their customers. I dropped in to thi Lynnwood Mazda center. Each one of them is very caring, informative and display an excellent customer service to their customers. I dropped in to this center to take a peek at Mazda 5 2012 model. I was very impressed with the sales team and the finance team for their generosity and the information and of course with the price they offered for this new model. Without any second thoughts I signed the lease for this Mazda5. I definitely recommend others to visit this center if they are looking for any Mazda cars. More

Avoid this dealership at all cost. I recently had to bring my car in since my "check engine" light turned on. Long story short they misdiagnosed the problem and I ended up paying for replacement of 2 co bring my car in since my "check engine" light turned on. Long story short they misdiagnosed the problem and I ended up paying for replacement of 2 complete parts for my emission system. I was never given any of my old parts back. The cause of the problem should have been prevented yet it was never mentioned to me even though I do all my check-ups, oil changes,and tire rotations with them. The employees are friendly but I do not agree with how they do business. Do not pick this dealership to get your Mazda serviced if you can help it. More

Worst car buying experience of my life. Salesman was nice, sales managers act as though you don't matter and are not interested in making you happy. The 2012 Mazda5 I purchased overheated after 1 week nice, sales managers act as though you don't matter and are not interested in making you happy. The 2012 Mazda5 I purchased overheated after 1 week and had to be towed in. I had to beg to get a ride in with someone other than the tow truck driver because my children were with me. The day the new car was ready to pick up, I asked if they could meet me half way to pick up my car, the sales manager said "I believe we have ACCOMMODATED you as much as possible." I have to drive 55 minutes one way to pick up the car. They have done nothing to accommodate me. They have not gone out of their way for anything. They have even lied to me. It is ridiculous to think in this day and age and in this economy that this type of service is the norm. I had even spoken of this with another person I met today and they had a similar lack of customer service experience within the last year on the purchase of a new vehicle at this dealership. I am just very disappointed. If you want to be just another number on their sales list by all means shop there, but if you expect customer service, forget it. More

I was contacted by Lee at Doug's pre-owned lot and i gave him the run down of what I was looking for and that another dealer could get me into a car for $0 down, Lee and Melissa said "no problem". He show me him the run down of what I was looking for and that another dealer could get me into a car for $0 down, Lee and Melissa said "no problem". He show me an avelanche and said it was within my budget, he never would tell me how much, just that they would make it fit. I decided it was a good deal, so I drove 75 mile back to the dealership, when I got the contract it was way over the price I was promised and i let very unhappy, Melissa called the next day and said they could work the deal, I got back down there and the contract had the amout I wanted, but ony gave my trade $500 and wasnted me to put down $1500 way beyond what they promised. I called Blade Chevrolet in Mount Vernon Wa and was met with the most courtious sale people I have ever met, they did everything beyond what they had to do. DO NOT GO TO DOUG'S!! GO TO BLADE!!! More

My Wife and I are new to this state and have been a Mazda owner for over 20 years. Frankly, I felt that finding a new dealer was going to be a bigger hassel than it was worth...however, when I walked into Do owner for over 20 years. Frankly, I felt that finding a new dealer was going to be a bigger hassel than it was worth...however, when I walked into Doug's in Lynnwood I found the environment to be pleasent and inviting. The purchase experience was just as pleasent drama free. Even more surprising was when the Sales Manager Nick Rodriguez, who came out to great us and worked with us directly. We also found Nick to be very professional and a great asset to the dealership. My wife and I have leased many vehicles for many years and we can honestly say that Doug's Lynnwood Mazda was our best experience ever. More

There are few things I hate more than shopping or having to buy things. It's time consuming and basically a pain in my butt. Times ten when the purchase is a car. I bought a Mazda CX-7 at Doug's from Rich a to buy things. It's time consuming and basically a pain in my butt. Times ten when the purchase is a car. I bought a Mazda CX-7 at Doug's from Rich and can honestly say that the experience was relatively fun. I knew going in that if I liked what I felt when I test drove the CX-7, I'd probably buy it. I'd driven a friend's and liked it, but I wanted to see how the newer ones drove. Suffice to say that I loved driving it on the test drive. Rich was knowledgeable about the vehicle and pointed out things I didn't know about this crossover SUV that made me even more impressed with it. When it came time to do the time consuming dirty work of filling out papers and agreeing on numbers, his experience helped speed things up a bit and his winning (funny) personality really took the edge off. The finance guy, I believe his name was Allen or Alex, also knew his stuff, had a great personality and an extraordinary amount of class. For my money, Doug's Lynnwood Mazda is a great place to buy a Mazda and I'm guessing is a great place to get other brands of used cars, too. I have added peace of mind for my purchase because Doug's gives free lifetime powertrain warranties that kick in when the manufacturer's warranty runs out. They also give me a free car wash every time I bring in my car for regular maintenance. The service department is top notch. I got my CX-7 about 9 months ago. I love the car and couldn't be happier with my experience at Doug's during and after buying it. My friend who has an older CX-7 and who recommended the place wasn't kidding. Neither am I. More

Rich seemed friendly but pushy untill I let him know by getting up to walk out that I was not about to be pushed around. I later had to tell the financal consaltant that I had not problem walking out on hi getting up to walk out that I was not about to be pushed around. I later had to tell the financal consaltant that I had not problem walking out on him. Once that was understood he stoped trying to sell me on a bunch of extras that I didn't need. Also I was financed for a certian amount while in the show room but just got a letter from the bank they went throu and was told I was rejected for the amount applied for. Now I have to go back in a deal with them again to see if they will hold up what I feel is their end of the bargin. I'm very unhappy that I have to go back in to sort out what should have been finished two weeks ago. More

I purchased a new CX-7 from Doug's last month. I was so surprised they gave me more than book value for both trades (99 Miata which I bought there in 2003 and a 2000 Cadillac Catera) and sold me the new Ma surprised they gave me more than book value for both trades (99 Miata which I bought there in 2003 and a 2000 Cadillac Catera) and sold me the new Mazda at a very fair price. Steve had extrodinary listening skills, found me the perfect CX-7 and was nothing but positive through out. The Sales Manager and the Owner both took time to talk to me and make me feel as a valued memeber of Doug's family. Although my credit is less than perfect, Mike arranged financing at a very good rate and term. The Dealership presented best price immediately and did not put me through the normal back and forth xx as seems to be industry standard. Bottom line is I received more than I wanted for my trades, got the car of my dreams for much less than expected and was treated professionally by the Salesperson (Steve) the Sales Manager (Gary) the Finance man (Mike) and the thank you from Doug himself was just the cherry on top. I would send my family and friends there withour hesitation. More

I bought a used Subaru here and the experience was terrible. They lied through their teeth from the very begging. They started out insisting the car was worth way more than it was, and trying to tell terrible. They lied through their teeth from the very begging. They started out insisting the car was worth way more than it was, and trying to tell me it had items it did not (eg alloy wheels, etc). I suppose that is to be expected from a car salesmen, but these guys really went overboard. I finally got a reasonable price when I demanded to see the blue book value. We worked out financing, I and drove off. Turns out the financing guy was lying to me too. Two days later they called me to say I need to come back, there was a problem with the paper work. When I returned the sales manager kept trying to push a different car on me. The whole thing was a bait and switch. When I balked at that, they continued to give me trouble about the financing. This continued for a week. I finally ended up putting the car on my credit car just to get a way from them. Bottom line: don't even talk to them unless you know exactly what you want and are ready to pay cash. More