Dougs Lynnwood Mazda

Above and Beyond! Doug's Lynnwood Mazda once again went above and beyond to help our family find just the right car! They are helpful and professional throughout the wh Doug's Lynnwood Mazda once again went above and beyond to help our family find just the right car! They are helpful and professional throughout the whole experience. They worked with our budget and helped us find exactly what we were looking for. We will definitely be returning customers! More

Excellent experience! We didn't plan to buy a car from Doug's Lynnwood Mazda, but we were treated very professionally by Alberto Reyes and Duane Weaver. Therefore, when we We didn't plan to buy a car from Doug's Lynnwood Mazda, but we were treated very professionally by Alberto Reyes and Duane Weaver. Therefore, when we were ready to buy, we believed we would have a great experience and we did! We now own a Mazda CX5 - 2019, and we were very pleased with the entire process at Doug's. More

Took Days to respond. Then was rude. I tried several different ways to contact dealership though different websites. Took over 48 hours for them to contact me on a used car that they had I tried several different ways to contact dealership though different websites. Took over 48 hours for them to contact me on a used car that they had on their lot. I had some questions to ask. The Internet Sales Manager Finally emailed me and said; "So that CX-9 is still here, it's a 1 owner, no accident car that was leased for a year down in CA. Would you like to come in and take a look at it?" I asked if the car was certified, and if it wasn't why. A normal Question. He restated his first email. When I asked if he could answer my question he stated: "Like I said in my last email, the car is still here." Not answering my question. I quoted my question, and got no reply. I probably would have bought the car if it checked out. John lost this sale. More

New CX 5 and CX 3 I am known for being kind of thrifty with my money, so my daughter and wife were shocked when I bought a new CX 5 from Alberto and then, after liking I am known for being kind of thrifty with my money, so my daughter and wife were shocked when I bought a new CX 5 from Alberto and then, after liking it so much, I went back the next day and bought a CX 3 for me (CX 5 was for wife). I think Alberto was surprised too, but he came in on his usual day off with no commitment from me to purchase a car. I think he saw something in my eye and he knew he could sell me a second car. He is very pleasant to deal with and most of all, he knows what he is selling, he knows the technology, the engines, weather it is a CVT transmission or which models have a turbo. As a retired engineer, I might ask a couple more slightly technical questions than the average person but salesman should know that stuff, Alberto does. He is very friendly and low pressure. I am glad to have met him and very glad to have bought two cars from him. Alberto says Mazda has been good to him, I hope so because they don't all come like Alberto! More

Great Service I have been a customer of Doug's Lynnwood Mazda for 6 years. I just leased my 3rd Mazda through them. Each time the service has been exceptional, prof I have been a customer of Doug's Lynnwood Mazda for 6 years. I just leased my 3rd Mazda through them. Each time the service has been exceptional, professional and kind. Duane Weaver has helped me every time. He listens to my needs and concerns and above all, remembers who I am. If you are looking for a dealership that is honest, ethical and professional look no further. More

Best customer service The customer service here is obvious from the first phone call. You are treated well and as if you matter, rather than a nuisance to someone who is in The customer service here is obvious from the first phone call. You are treated well and as if you matter, rather than a nuisance to someone who is in a hurry. These days that's amazing, but this is truly friendly, courteous, and professional service. They had me in and out in the time they stated. Though Jacob was the primary person I worked with and he is customer service at it's best, it was clear that the whole team jumped in to help if someone else was on the phone. So you were never ignored. I've also been assisted by Bonnie in the past at the register and both times she has been prompt but also very friendly. Combined with the reasonable service costs and clear communication, I will definitely be back. More

Rob Sinclair I had visited the dealership to in order to specifically find a Ran Promaster Cargo Van to purchase.... There was no inventory on site that day. I gav I had visited the dealership to in order to specifically find a Ran Promaster Cargo Van to purchase.... There was no inventory on site that day. I gave Rob my contact info and he was more than helpful in contacting me as soon as a Ram Promaster became available, since they are currently in high demand.! The moment I got his phone call, I quickly went to meet him and I left with exactly what I was hoping for! With much appreciation, I would recommend Rob’s sales service to anyone else that is in need to purchase a vehicle. Thanks Rob! More

Jacob Is Hands Down Amazing I called into the dealership for a few small issues happening with my car and they are always friendly and helpful over the phone and got me set up to I called into the dealership for a few small issues happening with my car and they are always friendly and helpful over the phone and got me set up to come in. I was assigned to Jacob for getting my issues fixed and he was courteous, friendly, funny and overall compassionate. He took excellent care of me and was able to resolve all my issues fast and with the ease of a rental car in the meantime. What a great experience! I didn't feel worried at all to leave my vehicle in his hands. Jacob is a prime example of incredible service! More

Took my car for a minor problem I had a problem with the tire sensor and the car was ready in less than 45 minutes at no charge! Staff was very friendly and helpful. I had a problem with the tire sensor and the car was ready in less than 45 minutes at no charge! Staff was very friendly and helpful. More

Service Good service dept cyst service but bought my car here 2 years ago and was totally taken on my trade in. Will buy new Mazda from Mazda Everett in the f Good service dept cyst service but bought my car here 2 years ago and was totally taken on my trade in. Will buy new Mazda from Mazda Everett in the future More