Downtown Nashville Nissan

May they die. Terrible service department. Do not buy or inquire about a xxxx thing over there. Terrible service department. Do not buy or inquire about a xxxx thing over there. More

The service department is terrible, worst in the industry. They let Rick Dantinne go and kept the xxxx, shame on downtown Nissan. I would never purchase a vehicle from this dealership ever, because industry. They let Rick Dantinne go and kept the xxxx, shame on downtown Nissan. I would never purchase a vehicle from this dealership ever, because of the service dept. More

I bought my black 2020 Nissan Rogue from this dealership. I bought it brand new. A few days after buying it, I was told I had to return it because it was the wrong one and was sold to another customer. I I bought it brand new. A few days after buying it, I was told I had to return it because it was the wrong one and was sold to another customer. I came back and was given gray one. I thought it was strange but didn't make a big deal of it. I was promised free fill ups for my inconvenience, time missed from work, etc. which I never received. My biggest issue was that I was only given one key. I asked for the second key. The sales department couldn't find it. They spent a considerable amount of time looking for it. I was told a new one would be made and I could pick it up. There was communication back and forth each time I came in for oil changes and tire rotations. All of a sudden no one could remember that they lost the spare key. I was blamed for not getting this info in writing. I later was contacted repeatedly about trading my vehicle for a new one. When I brought up the fiasco about the spare key the solution was that I could trade my current one for a new one then I would have 2 keys. LOL My experience was less than professional and even though I am close to buying a new vehicle I will not be buying one from this dealership. More

I brought my 2021 Altima in for service on 3 separate occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a ca occasions for the same problem. Each time they say that they fixed it, but the issue still remains. At this point, I have spent almost $1000 for a car that is still under warranty. I have called Downtown Nashville Nissan numerous times and left messages over the course of 3 months with Glenda, Noah and LJ...none of which has ever returned any of my messages. The one time the Glenda actually answered the phone, she understood my circumstance and agreed that the Service Department should have communicated and did a better job handling service for my car. Then proceeding to ignore my subsequent messages. Go figure.... I am a two-time Nissan owner, but I am utterly appalled at the poor customer service and lack of basic care or concern for how they treat the people that purchase their vehicles. Completely lost respect for how they do business and honestly will think twice before I buy another Nissan. I only want what is right and fair, but I definitely feel taken advantage of. More

I am a young woman and went alone. I went in for an oil change. I was blatantly lied to, taken advantage of, and beaten down into getting a car. The salesman and the managers lied to m I went in for an oil change. I was blatantly lied to, taken advantage of, and beaten down into getting a car. The salesman and the managers lied to me about my final payment price. In the finance office, I kept saying no to add-ons, but Ken would not take no for an answer. I had already been trying to leave for hours, they kept showing me cars worse than my own, I finally make it to finance, and I never even said yes to the add-ons he was insisting on. I am telling you, I said no to them at least 5 times, and I finally exasperated "whatever" to get on my multi hour drive home. I told them before even stepping foot in the building that I was not interested in the car they kept trying to put me in. I have spoken to Nissan, and the deal is not yet funded, meaning I do not own the car I am driving but I do still own my Altima that they are holding hostage. I wasted over 3 hours yesterday explaining to them that I have already spoken with Nissan, and I rightfully want my car back. They kept refusing and outright lying to my face. They told me to leave multiple times and were rude and unprofessional. One manager left in the middle of our conversation and I didn't see him again. I initially asked to speak to the general manager and was informed that he was not there. I later asked for his/her name, and Ray Pritchard said that he would speak to me. He gave me the same run around as the other manager. I asked for the gm's contact card and Ray said he didn't have anymore of his own card, even though he is not the gm. From my best understanding of googling and reading reviews, he is a 'horrible sales manager' at best. I asked other employees in the building for the name of the gm and owner, and everyone was acting very shady. One lady outright lied and said it was Ray. They do not have an employee directory online, nor in store. The live chat on their website doesn't know. Why is this dealership so sketchy about their management? Not to mention, I read a former employee's review on indeed that highlighted the harassment the managers impose upon their female coworkers: [had to remove the link to comply with dealerrater guidelines, but is easily googleable to find] From the viewpoint of a young female, this is a dangerous place to be. More

I purchased my 2017 Nissan Murano Platinum brand new from this dealership. It was a rocky start, but the service manage, LJ Scriptor saved the day. My SD card was missing (they’re VIN specific) and were on this dealership. It was a rocky start, but the service manage, LJ Scriptor saved the day. My SD card was missing (they’re VIN specific) and were on b/o for 6+ weeks. He was in constant contact with me, weekly, about the status. Even after I called Nissan N.A. expressing my disappointment with the sale and lack of involvement from other team members, LJ was the only one that seemed to have cared… and he was the last person to be involved with a brand new vehicle sale (they threw him under the bus). However, bc of LJ’s caring demeanor over the years, I only bring it to him to service. 175.000 miles later, my vehicle is still going strong. The one thing about this dealership that has it going for them is the lifetime warranty. I had to have my transmission replaced (typical of CVT) and it cost me $100 since all my service work was done at DNN. LJ submitted the claim with ease and there were no issues, and still no issues. His staff is great, Reggie takes care of me in absence, but LJ will always come and greet me when he sees me. He has fixed minor things, helped me out, and really has gone out of his way to make sure I am a satisfied customer. 100%!!! And yes, I will purchase another Nissan from this dealership (as long as they still have the lifetime warranty) bc this is the deal saver! Thanks LJ for saving the sale and sealing the deal for another sale in the future. Your service department is top notch and will keep me as a solid DNN customer. Thanks! More

I've spent $5K in repairs thus far in the first year of buying the $12,000 car and the car still needs more repairs. I am a college student, these are huge expenses for me. The sales rep knew this and took buying the $12,000 car and the car still needs more repairs. I am a college student, these are huge expenses for me. The sales rep knew this and took advantage. Here is the history. If I could give zero stars, I would. The "friendly, trustable" sales representative sold us a piece of junk! We were told that the car was $9K, but then last minute we were told that the car had a paint job it didn't need so now the car cost us $11K now nearly $12K with taxes, absurd! We wanted to bring a mechanic to take a look at the car, but the sale rep said if we didn't buy it right then, someone else was there to buy it, pressuring us effectively into buying the car. He said "trust Nissan these run for years and this is a great car". He swore that the mechanic at Nissan looked at every car part and "everything was as good as new". Within a couple months of buying the car, it needed a new battery $300. A couple months later, the engine light comes on an the repair costs $200. Next another repair because of the engine light: mass air flow sensor, insulator pcv, etc for $1000. Finally the steering starts to shake when driving on the highway less than half a year out from purchase now. The cost: $3K for a bent wheel, 4 wheel alignment, lower control arms, front struts, tune up, coolant flush, trans flush. Then at the most recent oil change, about a year out from car purchase, I was informed that the shocks would need changing because they're all old (soon to cost me more money). The sales representative wouldn't let us bring in a mechanic telling us that they checked everything on site and that the car was in tip-top shape when we purchased the car. But just one year out from purchase of the car, I've spent nearly $5K and about to need to spend more in the next couple of months! The sales rep lied to us that the mechanics at Nissan had checked the car. If they truly had checked the car, they lied to us about the car being in "tip-top shape". We have made over $5K worth of repairs on a car that we were supposed to have purchased for $9K (but actually bought for $12K). This is a car that has cost nearly half of it's worth in repairs within the first year. I'm scared for what next year holds. More

Please text or email. I hope that you truly read this and consider what I am saying to see if you have opportunities to improve your business. As of this moment, I do not I hope that you truly read this and consider what I am saying to see if you have opportunities to improve your business. As of this moment, I do not plan to purchase another vehicle from him nor will I refer anyone here. I have 2 definite complaints, maybe a third after I review my warranty documents. I realize this may be going to sales. However, this impacts them too. First, somwthings that impact my frustration that isn't under your control. I live about 40 minutes awat, I work overnights, and Covid and politics makes it difficult for you to hire quality people. My experience is this. I bought 1 vehicle from you several years ago. I had a great experience and was really taken care of. When bringing my vehicle in for service there was one service advisor who was rude and short. No problem, it happens. I just will not go to that one. When getting an oil change, I considered a new car and again had a great experience, this was at the beginning of Covid. Scheduling service on the website was real easy then the updated it and then - not so much. For one thing every click seems to bring up the May I Help You pop up. Ugggg. Recently, I couldn't schedule my oil change any more, just tire rotation. I scheduled that and showed to be told I wasn't supposed to be able to and I would have to wait 3 hours. MAD, I left. Here I am today after working a 12 hour shift to be here when your doors opened. I thought my extended service plan covered oil changes and tire rotations past two years but Jarred Meckley, service advisor told me it did not and it would be like $70. Obviously, this would frustrate anyone. I voiced my frustration including a swear word NOT DIRECTED AT Jarred. Instead of trying to hear my concern and attempt to deescalte me, he wanted to cancel the oil change and have me leave. What the xxxx? I have been in customer service for 34 years and I am currently a customer service manager. This guy needs some MAJOR training or to be let go! There was another person who was there who appeared to be a lead. He was calm and wanted to hear me out about my concerns. Everthing I said to this second person, Jarred wanted to interrupt and tell me how I was wrong. Again, what the xxxx? I told Jarred that he was trying to aggravate the situation. He snickered. Here I sit waiting for an oil change and tire rotation almost 1.5 hours later. I was 3rd in line. No one has come to more fully hear my concerns, apologize for Jarred or try to save my business. I do not feel you want it. If not, there are other dealerships. More