Downtown Toyota-Subaru of Oakland

Dan Marquez gave me good advice on which service to do before my free service expired. before my free service expired. More

In general, the service representatives that I have dealt with promise to telephone me about the problem with my vehicle, and never do so. They do call when they are through with my car; but that is 1-7 days with promise to telephone me about the problem with my vehicle, and never do so. They do call when they are through with my car; but that is 1-7 days later. Kevin Goh did manage to get my car brake light fixed over one weekend, which I greatly appreciated because I am responsible for picking up my 4-year-old grandson from his school on every weekday. More

Kevin saw to it that we were seen on time, and service completed with attention to detail. Always clear and friendly communication. completed with attention to detail. Always clear and friendly communication. More

I really loved that Joseph looked back into previous requests and took care of a brake issue that we have had for years, for free. requests and took care of a brake issue that we have had for years, for free. More

Friendly, patient, accommodating, informative. I felt good working with them to get my needs and desires met without feeling pushed. I felt good working with them to get my needs and desires met without feeling pushed. More

I appreciate that they were able to schedule me quickly. My only concern was that they did a terrible job of keeping me up to date about the time involved with the procedure they undertook. On multiple occa My only concern was that they did a terrible job of keeping me up to date about the time involved with the procedure they undertook. On multiple occasions they told me directly to my face that they would call me or follow up with information in a timely manner yet they never did. More

Patrick was really awesome and really did everything to help me out and make sure my car got the service it needed! help me out and make sure my car got the service it needed! More

Great service! Responsive, dependable, excellent customer care. Very helpful with information and providing a reliable time line of when to expect service to be com Responsive, dependable, excellent customer care. Very helpful with information and providing a reliable time line of when to expect service to be completed. I was very satisfied with this dealership and all the service members who helped me. More

I had a great experience with Downtown Subaru. From finding the car I wanted, to organizing a test drive and purchasing the car. Professional, helpful, friendly. From finding the car I wanted, to organizing a test drive and purchasing the car. Professional, helpful, friendly. More

Nothing but great things to say about the Sales Manager, Marlon Brown. He didn’t BS or jerk me around. Quoted me a fair price by email. I asked for one accessory, which Marlon added for no charge. That Marlon Brown. He didn’t BS or jerk me around. Quoted me a fair price by email. I asked for one accessory, which Marlon added for no charge. That was it, we had a deal! Marlon held the car overnight and had it ready for me to test drive and purchase the next morning. Also, a shoutout to the dude who helps clean the car, he works across the street at the used car lot. I forgot his name, he was a black man, about 6’ tall, with glasses. Anyway, there was a bit of glue left in 3 different spots, when the plastic was peeled off my car. The dude made sure it was properly cleaned off and gave the windows any extra wipe. He took care of it like it was his own car! More