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Downtown Toyota-Subaru of Oakland
Oakland, CA
3,975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,975 reviews
May 26, 2022
Joe and his team expressed care and ensured all my requests and concerns for my appointment were met. Guadalupe was also very helpful at the front desk. Thank you! requests and concerns for my appointment were met. Guadalupe was also very helpful at the front desk. Thank you! More
by Erina
Verified Customer
May 26, 2022
Service appointments were easy to make online, and service was prompt. I worked with Daniel Pena on warranty maintenance and he took great care of me. service was prompt. I worked with Daniel Pena on warranty maintenance and he took great care of me. More
by Dan
Employees Worked With
May 26, 2022
Good service, time appropriate, I feel confident having my vehicle serviced here and will continue to come here in the future. my vehicle serviced here and will continue to come here in the future. More
by DOROTHYPETERSON123
Employees Worked With
May 26, 2022
I was really frustrated with the lack of communication about my car’s repair. It was a complicated issue - they couldn’t get the necessary parts and I had to rent a car. That wasn’t their fault. But the s about my car’s repair. It was a complicated issue - they couldn’t get the necessary parts and I had to rent a car. That wasn’t their fault. But the staff assigned to me was completely unresponsive when I was trying to get updates. More
by Kip
May 25, 2022
Lost trust, turned into classic 'used car dealer' level sevice and professionalism. When asking for only select items on service - received all the 'fuel conditioning' and extras that are useful and not re sevice and professionalism. When asking for only select items on service - received all the 'fuel conditioning' and extras that are useful and not required. They also repaced the same filters that were just done (charged us for parts and labor)- even though they were new and still clean. Lot does not accomate morning rushes and staff is not engaged to make the experience better Saddest part, this department is under new management and yet the experience and value of getting parts or service here doesnt exist. Other dealerships are opening in Hayward and in Livermore - give them a try, good luck out there! #subaru More
by Sad Subie
Employees Worked With
Guadalupe called to follow up and was the only team memeber who earned 5 stars for her portion of the experience.
May 24, 2022
I was told my car was ready and to pick it up, but when I arrived two hours later it was not actually ready. An employee also made multiple inappropriate and unwanted comments about my body that made me extr arrived two hours later it was not actually ready. An employee also made multiple inappropriate and unwanted comments about my body that made me extremely uncomfortable. More
by ek
Employees Worked With
