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Downtown Toyota-Subaru of Oakland
Oakland, CA
3,975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,975 reviews
August 06, 2021
Jimmy was fantastic. Friendly, professional, and efficient in how service was handled. I really appreciated how quickly I was processed and the thoughtfulness of the team. Would be great if there efficient in how service was handled. I really appreciated how quickly I was processed and the thoughtfulness of the team. Would be great if there was a confirmation email for when the service is reserved online. I was unaware that some previous reservations had gone through and ended up missing them More
by jenny.tighe
Verified Customer
August 06, 2021
Generally we have always been pleased with the service… Patrick was welcoming and explained to us why after recently getting the car serviced we experienced a battery failure while on vacation … which was Patrick was welcoming and explained to us why after recently getting the car serviced we experienced a battery failure while on vacation … which was not pleasant… but he explained how this issue could have been missed….we will be back and hope nothing like this happens again… More
by stepha
Employees Worked With
Patrick
August 06, 2021
I will never purchase a vehicle from downtown again Very bad customer service A lot of hidden fees they don’t tell you Finance manager was so rude Same for sales manager bad customer service A lot of hidden fees they don’t tell you Finance manager was so rude Same for sales manager More
by btrinh87
August 06, 2021
Good service department but sales department difficult to work with. Service has had zero rework in 10 years for maintenance items on my 4Runner. Service very responsive. work with. Service has had zero rework in 10 years for maintenance items on my 4Runner. Service very responsive. More
by Oakland dude
Employees Worked With
August 06, 2021
Great group that explains things well and makes sure you’re taken care of. My car always runs like a dream coming out, and service rarely takes longer than a few hours. Would recommend. you’re taken care of. My car always runs like a dream coming out, and service rarely takes longer than a few hours. Would recommend. More
by CJAPPLES
Employees Worked With
August 06, 2021
Good service nice location nice stuff friendly stuff and clean area I would like to come back again and I really like it to get my car service again clean area I would like to come back again and I really like it to get my car service again More
by HserHgay
Employees Worked With
August 06, 2021
I was in and out very fast. Everyone was very helpful and I the free Uber ride back home is super helpful as well. 10/10 I the free Uber ride back home is super helpful as well. 10/10 More
by Emily b
Employees Worked With
August 06, 2021
Toyota listened to my needs. Took care of my problems except one. Sam is a fantastic representative! Ps. The other rep got 1 star bc was rude. except one. Sam is a fantastic representative! Ps. The other rep got 1 star bc was rude. More
by reneeavalos
Employees Worked With
Sam de La Peña , Faisal Zalmy
August 06, 2021
Polite quick knowledgeable convenient nothing else to say to keep me from submitting survey with less than twenty five words is very annoying and I won’t submit another to keep me from submitting survey with less than twenty five words is very annoying and I won’t submit another More
by Pjanosch
Employees Worked With
August 06, 2021
They took a lot of time to return my car. They forgot that I was waiting and I have to talk with another technician. T that I was waiting and I have to talk with another technician. T More
by Maurus
Employees Worked With
