Downtown Toyota-Subaru of Oakland

Maybe don't have your finance person lecture your customers about God when they just want to complete the paperwork and go home. Also, have them be more upfront about costs and prices (we weren't eve customers about God when they just want to complete the paperwork and go home. Also, have them be more upfront about costs and prices (we weren't even shown the contract before signing and were surprised by a number of things including the cost of an service plan and length of term). And the various pre-installed items (e.g. Etch, which wasn't even installed) could not be removed which is extra annoying. Never again. We were going to buy another Toyota next year but will skip this dealership. Also, telling everyone we know to stay away. More

Had an appointment at 7:50 am didn’t get out till 11:00 am. Ridiculous long waiting period. I was very disappointed just because I also had another appointment at 11:00 all the way in Sonoma California am. Ridiculous long waiting period. I was very disappointed just because I also had another appointment at 11:00 all the way in Sonoma California More

Friendly competent helpful. Highly recommend. Will be back. Had tire maintenance and they took care of it right away. Gave a call when it was ready back. Had tire maintenance and they took care of it right away. Gave a call when it was ready More

Service was very quick and efficient. Overall very satisfied with my experience at Downtown Oakland Toyota dealership. Assistant manager Mr.Chao was very helpful and friendly. satisfied with my experience at Downtown Oakland Toyota dealership. Assistant manager Mr.Chao was very helpful and friendly. More

Efficient, friendly, helpful. They provided free transportation to and from, Dave was extremely helpful and courteous, and I answered all my questions. I will go back. transportation to and from, Dave was extremely helpful and courteous, and I answered all my questions. I will go back. More

Subaru service is so amazing! Every time I go in there they treat me like a king! Highly recommend any one of them to help you!! they treat me like a king! Highly recommend any one of them to help you!! More

Brought my car serviced a while back because my 2020 WRX kept leaning towards the right. Turns out it was because i had mixed tires and i also had the TPMS light. I simply thought the light was on because i kept leaning towards the right. Turns out it was because i had mixed tires and i also had the TPMS light. I simply thought the light was on because i have aftermarket wheels and i assumed i didnt have the sensors. Patrick explained the issue that since i had mixed tires on an AWD, it was a common issue for the vehicle to pull one direction, and that i had the sensors in the wheels, it just needed to be replaced. One week later, the TPMS light came back on, and the car was still slightly pulling. Patrick got me in and out without a problem and explained to me that the light being on the second time was because the valve stem had a small cut and was leaking air, and the issue with the car still pulling to the right was because of the roads More

Dan was awesome help me out so much I am truly great full for the service I received everyone was great I’ll be back from now on for the service I received everyone was great I’ll be back from now on More

First service visit for this first-time Subaru owner and the experience was very pleasant. The office personnel were very professional and friendly. Thank you! the experience was very pleasant. The office personnel were very professional and friendly. Thank you! More

My husband and I flew in from Michigan to help our parents and decided to extend our stay and purchase a car and drive home. As you can imagine this could have gone very poorly or fabulously; Because parents and decided to extend our stay and purchase a car and drive home. As you can imagine this could have gone very poorly or fabulously; Because of Richard Polk this went fabulously! Richard made sure all of our questions and concerns were answered, when his stupid co-worker tried to poach us, he took that gracefully and corrected the misinformation the co-worker gave us about the car. We didn’t feel pressured and now we have an amazing car we feel safe driving home in AND we feel confident that if we have a problem, the Oakland dealership will help us. More