Downtown Toyota-Subaru of Oakland

The well-educated man from finance and I didn't see eye to eye on the extended maintenance. I didn't want it. I joked about it, I explained why I didn't need it, but he would not be detoured. It made me to eye on the extended maintenance. I didn't want it. I joked about it, I explained why I didn't need it, but he would not be detoured. It made me wonder if this car I was buying was on the verge of falling apart, I finally took the maintenance, only to be explained it would extend my loan which I initially didn't understand. I then declined it. Despite him telling me several times to relax as I said no over and over in a lower and lower tone, he did raise his voice while talking to me about my feelings on the way he conveyed my need for the program. I want to mention again he is well-educated as he told me that at least two times though I never asked nor addressed education. I fully want to acknowledge is as it seemed very important for him to convey. I took the car and received no instruction on how to use the Hybrid. It was my hope buying a higher end model that some customer service would be given but that was not the case. This interaction will not only make me never go back to this dealership but if I ever buy another new car I will never go to a dealership again. The sales guy was much better, very nice and was concerned when he saw how upset I was after getting out of the finance guys office. For as excited as I was to get a new car it truly turned into a horrible interaction. if you do go there to buy a car do not go alone. More

Kevin is a great service advisor. He got my vehicle finished when I needed to leave before the estimated time. Good customer service from him. finished when I needed to leave before the estimated time. Good customer service from him. More

Oakland Toyota has always been reliable for me including accurate diagnosis of my Prius issues, complete repairs, and prompt transportation to my home and return to pick up my Prius. I have been fortunate e accurate diagnosis of my Prius issues, complete repairs, and prompt transportation to my home and return to pick up my Prius. I have been fortunate enough to have Kevin has my service advisor the last several visit. Kevin always does a good job. More

We are working to extend the service of an old high-mileage Prius. Kevin Goh is a big help, attentive, friendly, and expert. We count on him, and he does a fine job. high-mileage Prius. Kevin Goh is a big help, attentive, friendly, and expert. We count on him, and he does a fine job. More

I was very pleased with Daniels attention to my car and what needed to be done. He was curtious and prompt with delivery of my vehicle. what needed to be done. He was curtious and prompt with delivery of my vehicle. More

First of all, thank you for the 15% discount.The invoice First of all, thank you for the 15% discount. The invoice listed a number of “free” services that would be done, but they were not done. When I calle First of all, thank you for the 15% discount. The invoice listed a number of “free” services that would be done, but they were not done. When I called to ask about this, Mohamed agreed to offer me a free oil change, which I do appreciate. However, it s not very easy for me to bring my car in, so this was inconvenient. More

Everyone was super nice & friendly. From the service techs to the customers service & Myra at cashier & for arranging rides. Very fast & efficient services provided and im hsppy. techs to the customers service & Myra at cashier & for arranging rides. Very fast & efficient services provided and im hsppy. More

Vern is very helpful every time I have appointment in Downtown Toyota, I like this service facility a lot, fast and very friendly to get along with Downtown Toyota, I like this service facility a lot, fast and very friendly to get along with More

The help I received was prompt and they went above and beyond to help me. I had a minor issue that they were unable to resolve but they assisted me with getting what I needed to resolve it. beyond to help me. I had a minor issue that they were unable to resolve but they assisted me with getting what I needed to resolve it. More

Nice guys, professional mech technicians. I’m satisfied with the maintenance work they’ve done. Very thorough and covering, also I highly appreciate the advisor patiently explain the report to me. with the maintenance work they’ve done. Very thorough and covering, also I highly appreciate the advisor patiently explain the report to me. More