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Downtown Toyota-Subaru of Oakland
Oakland, CA
3,975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,975 reviews
Verified Customer
July 08, 2021
At one point your employee told me it would be 90 to 120 minutes more, after 150 minutes he told me it would be 30 to 45 minutes more, after that time he told me it would be 15 minutes more. Then 15 more af minutes more, after 150 minutes he told me it would be 30 to 45 minutes more, after that time he told me it would be 15 minutes more. Then 15 more after that my car was finally ready. So it took more than 2 hours more than what he first told me. Not pleased at all. More
by 1freduno1
Employees Worked With
Faisal Zalmy
July 08, 2021
Mr Jacobs was competent and knowledgeable. The service was good and thorough. The shuttle wasn’t helpful so it cost me additional $75 to Lyft to/from x 3. was good and thorough. The shuttle wasn’t helpful so it cost me additional $75 to Lyft to/from x 3. More
by rob.schnepp
Employees Worked With
Dave Jacobs
July 08, 2021
Very straightforward and helpful. Got a ride home and all was Covid safe. Very good communication with staff about the service and the ride home. was Covid safe. Very good communication with staff about the service and the ride home. More
by JACKH1LMG1REN
Employees Worked With
Daniel Marquez
July 08, 2021
Some technical issues with automated appointment confirmation and any other automated communication. Visit went fine though. Car was serviced as expected and staff called when completed. Took a confirmation and any other automated communication. Visit went fine though. Car was serviced as expected and staff called when completed. Took a while to retrieve the car post service for some reason. More
by BDBENDINES331
Employees Worked With
Faisal Zalmy
July 08, 2021
Jimmy has always been helpful and professional. So glad there is shuttle service . Driver friendly and professional. Do have issues with car itself and that it has continued oil issues there is shuttle service . Driver friendly and professional. Do have issues with car itself and that it has continued oil issues More
by jshellstuff
Employees Worked With
Jimmy and shuttle driver
July 08, 2021
Great overall service and satisfaction. Really really a fantastic job. Love you guys. Rich deeds and jimmy Luong are great customer service oriented. Great job. fantastic job. Love you guys. Rich deeds and jimmy Luong are great customer service oriented. Great job. More
by Mcleuwrx2013
Employees Worked With
Jimmy Luong and Richard Deeds
July 08, 2021
Very easy process. In take with service person was straightforward. The completion estimate was accurate. They set me up with ride share going home and returning for pickup. Soon they will have the ca straightforward. The completion estimate was accurate. They set me up with ride share going home and returning for pickup. Soon they will have the car wash running again. Thanks More
by AUERBACH.BRIAN
Employees Worked With
Lucian, Mayra (? Front office). Very helpful.
