Downtown Toyota-Subaru of Oakland

Kevin is awesome. Very friendly, knowledgeable and professional. Service is always done right and on time. professional. Service is always done right and on time. More

Location had lots of convenient appt times. Easy to get there. Good service and excellent service advisor (Kevin). Drop off and pickup were smooth and there was excellent communication. there. Good service and excellent service advisor (Kevin). Drop off and pickup were smooth and there was excellent communication. More

Fast service. Quickly connected me with a specialist. Well organized and highly professional Well organized and highly professional More

Great experience with service department . Quick drop off, friendly staff, organized, pick up and pay also easy and professional. I did not appreciate the call from the Sales dept who must have gotten m off, friendly staff, organized, pick up and pay also easy and professional. I did not appreciate the call from the Sales dept who must have gotten my number from my service appointment about selling my Toyota. It’s miss leading to get a call from Toyota while your car is in service to be asked to sell/ buy back your car. Service department still a 5. More

Awesome service! Professional and friendly. I was able to drop my car off and pick up the same day, and found all employees to be helpful and fridndly. drop my car off and pick up the same day, and found all employees to be helpful and fridndly. More

Not too much write. Just service get there wait in line talk to service dept leave car and pick up later. Not thrill or unpleasant. talk to service dept leave car and pick up later. Not thrill or unpleasant. More

Always have had a very positive experience. All my questions are answered with patience and a smile. questions are answered with patience and a smile. More

Great service personnel and very strong on Toyota product knowledge 👍🏼 knowledge 👍🏼 More

It started great - the Edmunds app told me this dealership had just the car I wanted (minus the color, but close enough) and when I contacted them, they said they would honor Edmunds' "recommended dealership had just the car I wanted (minus the color, but close enough) and when I contacted them, they said they would honor Edmunds' "recommended price" which seemed a really good deal; when I got there however, I met with a different salesperson ("Junior") who, after the test drive, acknowledged he had "no knowledge of any prior agreement" about pricing; that worried me quite a bit but actually, we quickly agreed on a price very close to the original quote - only with a Lojack "premium" I didn't care for but that's ok, still a good price. All ended well, then... except for this one incident that really left a bitter taste in my mouth: because, on the day of purchase, I had first to return my rental car (I'd been left car-less since my old car had broken down), I picked up the new car in front of the dealership after hours with a key that "Junior" had given me while assuring me that the other one - new cars normally come with two - would be mailed to me; that never happened, though, and what's really annoying is that any subsequent attempt to contact the dealership failed - they literally "ghosted" me once the sale was done. So I'm still short of one key out of two, and wondering why they spoilt what could have been a great purchase experience just because they couldn't be bothered to mail the extra key _or_ answer/return my phone calls... More

I love the friendly staff and they have once again done a nice service on my Forester. nice service on my Forester. More