Downtown Toyota-Subaru of Oakland

The dealership gave me updates while my car was being worked on and the technician was very personable. worked on and the technician was very personable. More

Most was accomplished. Service person forgot to secure rubber strip under windshield. This is the 2nd time he or she forgot!! Now I have Recalls!! rubber strip under windshield. This is the 2nd time he or she forgot!! Now I have Recalls!! More

Great experience. Kevin Goh is my service advisor. He is great at explaining what needs to be done and does his best to make sure that I do not get ripped off. great at explaining what needs to be done and does his best to make sure that I do not get ripped off. More

Jesse is awesome!!! Super helpful and clear communication about the status of the repair, cost, timeline and even with unrelated issues. Thank you so much! communication about the status of the repair, cost, timeline and even with unrelated issues. Thank you so much! More

Worst customer service ever and no water for customer and I waited over 3 hours for a oil change even the soda machines out of water bottle I waited over 3 hours for a oil change even the soda machines out of water bottle More

I always have a good service at Downtown Oakland Toyota and Faisal was no exception. Everything was explained in detail and he was very friendly. We now have 3 Prius’s so I’ll definitely be back. and Faisal was no exception. Everything was explained in detail and he was very friendly. We now have 3 Prius’s so I’ll definitely be back. More

The work was done efficiently, they checked my record, and they kept in touch and let me know that my car was ready before the expected time. and they kept in touch and let me know that my car was ready before the expected time. More

Salesperson was great. The rest of the experience was horrible. Almost walked out twice. They begged us to stay and offered a free service plan, and we accepted. Once we wrote the check it was us doing t horrible. Almost walked out twice. They begged us to stay and offered a free service plan, and we accepted. Once we wrote the check it was us doing the begging to get them to honor their commitment. However, a month later, the current manager corrected everything thing quickly. So, overall not good but maybe things have gotten better now. More

The worst experience I've ever had with a dealership. The friendly seller but with many pitfalls to make customers pay more. The worst manager is a person who does not prove to be professional in his jo The friendly seller but with many pitfalls to make customers pay more. The worst manager is a person who does not prove to be professional in his job. And to finish the person who finished the back office process for dmv paperwork. He asked me for my license where I took all the information and wrote it down wrong. He was just telling me to hurry to sign. Because of him I have not received my car title. It really is the worst thing I've ever lived. More

Very good and efficient. Completed my purchase within 2 hours. No hidden cost, committed to the price as agreed on phone. Very satisfied! Like to say thank you to Kaitlyn for reaching out and told me ab hours. No hidden cost, committed to the price as agreed on phone. Very satisfied! Like to say thank you to Kaitlyn for reaching out and told me about the deal! More