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Downtown Toyota-Subaru of Oakland
Oakland, CA
3,975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,975 reviews
June 14, 2021
I found Downtown Toyota of Oakland (DTO) to have extremely poor customer service, misleading trade-in policy and horrible high pressure tactics. Sale portion of deal was OK, but that was completely extremely poor customer service, misleading trade-in policy and horrible high pressure tactics. Sale portion of deal was OK, but that was completely negated by trade-in. Traded a new Toyota Prius; got an acceptable Edmund's trade value from DTO that was linked to DTO's website. I spoke via phone to a DTO salesperson and they agreed with the Edmund's valuation of my vehicle. I made an appointment for the next day, and hoped to be in and out with the sale of the new vehicle and trade in. But, the salesperson I had spoken with was unexpectedly off that day. I stupidly assumed that the first salesperson told the person I dealt with about the Edmund's valuation of my vehicle they agreed to. No. And I had the print out of the valuation from their website with me. Still no. So...their initial offer that day was $7277 lower than we'd negotiated the day before! I left immediately...but as I was out the door, that's when the high pressure began...and I stupidly fell for it. This treatment is not something I was prepared for...and will never, ever fall for again!! 4 hours of torture wore me out mentally and physically; no water or food available...dizzy/dehydrated. I should have and could have left; the sale pricing on the vehicle I wanted to purchase continued one more day. By closing at 9pm, they were up to $1277 lower than the offer the previous day. I was dizzy, worn out; couldn't think clearly and just wanted to leave. I should have. Because it was so late, I had to return again (another 90 minute drive in traffic over the Bay Bridge) to get the car's power cord, get it detailed, and trained in it's "knobology" as I had questions about the operation of the vehicle. I sat waiting over an hour after the car was detailed for training while all salespeople helped others. I found later that I also should have been given a $900 CA Clean Air Rebate for Plug In Hybrid at the sale; when I asked, DTO was clueless about that. I contacted CA Air Resources Board, they then contacted DTO and I later got the rebate...but another drive to the dealership. Finally, I was told that I had to wait 4 months before paying off the 5.99% loan that was a requirement (which I wasn't told about until I signing sales docs) of a $5k manufacturer's rebate in order to keep it. However, Toyota Financial Services told me that was not true, there is no penalty for early pay off. The price for the vehicle I purchased was no-haggle and fine with me. And, if DTO had simply given me the value for my trade in that we had been agreed upon (which ended up being only $1277 more than they finally gave me), along with the $900 CA Clean Air Rebate, this would have been a 5 star review. However, I will not return to DTO, and I would advise others to stay away, unless prepared for their poor customer service, high pressure tactics and misleading trade in policy. And bring your own food and water! More
by gary.barbato1728
Verified CustomerEmployees Worked With
Marlon Brown, General Manager; "Junior" and Kevin, Sales; Sonya, Admin; Abdul, Financing; Molly, Front Desk.
June 14, 2021
$ 212.00 oil change?? xxx? Charged me for 3 additives make my gas better. What’s that about? Also, used cheap regular oil instead of recommended synthetic which I have always used. Took between 3-4 hours make my gas better. What’s that about? Also, used cheap regular oil instead of recommended synthetic which I have always used. Took between 3-4 hours & I got so pissed that I told them to stop, not rotate my tires or anything else. I have never been treated so shabbily by any other Toyota dealers. These guys should not be Toyota dealers. They give the brand a bad name. I am livid to say the least. DONT GO HERE, THEY SUCK! More
by jhcowee
Employees Worked With
Faisal Zalmy
June 14, 2021
The staff was Helpful and courteous. Not pushy and listened to my needs and concerns. I appreciate all the work done to get me a good interest rate. listened to my needs and concerns. I appreciate all the work done to get me a good interest rate. More
by COLETTE.WINLOCK
Employees Worked With
Junior ? Joshua Sirof the young man who prepared my car and taught about the special features.
June 13, 2021
Since 1996my Tacoma 2wd has been serviced only at your dealership.My truck is on the road because of Darren Fang and now Kevin Goh's diligence to detail. You are lucky to have them represent the quality dealership.My truck is on the road because of Darren Fang and now Kevin Goh's diligence to detail. You are lucky to have them represent the quality of service you provide. More
by stafinskiclaudia
Employees Worked With
Kevin Goh, Darren Fang, Faisal Zalmy
June 13, 2021
Kevin is always great to work with! It is a pleasure to see him when I bring in my car for service. He consistently provides all the necessary information in a friendly & helpful way. Great job! see him when I bring in my car for service. He consistently provides all the necessary information in a friendly & helpful way. Great job! More
by Jessica Thayer
Employees Worked With
Kevin
June 13, 2021
Excellent service, everything was handled quickly and with a smile, My service representative gave me a follow up call to let me know my car was ready. with a smile, My service representative gave me a follow up call to let me know my car was ready. More
by sgong
Employees Worked With
Faisal Zalmy
June 13, 2021
I felt pressured into buying the car being that no information was provided intill i got into the financing department where i signed documents without seeing them first.The car was dirty from being o information was provided intill i got into the financing department where i signed documents without seeing them first.The car was dirty from being outside and was cleaned prior to my delivery but not up to my satisfaction.In addition the car was delivered to me with an empty gas tank. More
by Don't buyhere
Employees Worked With
Will,joshua, Faisal Zalmy
June 13, 2021
Efficient, timely and accurately completed. Location of facility was beneficial; safety maintained in waiting area by social distancing and most staff wore masks. Staff were pleasant during interactions. facility was beneficial; safety maintained in waiting area by social distancing and most staff wore masks. Staff were pleasant during interactions. More
by jmo
Employees Worked With
Faisal Zalmy
June 12, 2021
Jimmy provided amazing customer service and made the process very easy! The service center provided good value and made figuring out the issue easy. I would highly recommend anyone work with Jimmy! process very easy! The service center provided good value and made figuring out the issue easy. I would highly recommend anyone work with Jimmy! More
by MEGHANFDUFF
Employees Worked With
Jimmy
