Downtown Toyota-Subaru of Oakland

Ken and team were great. Helped with an upgrade that other toyota service shops weren't sure how to handle. Fast service, nice install, very impressed! other toyota service shops weren't sure how to handle. Fast service, nice install, very impressed! More

They take good care of my car. I’m glad I got the service agreement when I bought my car. Only reason I’m not giving 5 stars is my service took an hour and a half longer than it was supposed to. agreement when I bought my car. Only reason I’m not giving 5 stars is my service took an hour and a half longer than it was supposed to. More

Poor communication. Extremely expensive. didn’t fix a problem after 2 attempts and was very dismissive when I showed them that problem was nor fixed problem after 2 attempts and was very dismissive when I showed them that problem was nor fixed More

Derrick was my Salesman and he was awesome! I had an issue with my FOBs and that’s where stars were lost. Both receptionist had attitudes. I had to wait 45 mins just for someone to assist me. When the issue with my FOBs and that’s where stars were lost. Both receptionist had attitudes. I had to wait 45 mins just for someone to assist me. When the Used Car Sakes Manager Junior ‘s response to the wait time was dismissive. at the end He couldn’t fix the FOBs because one was allow to sit so long it lost its programming. So the car was sold with non working Fobs. This is going to be an out of pocket expense I was not even aware of. Junior referred me to Dublin Volkswagen to get the Fobs reprogrammed. I will be staying with them for all my needs. I received the level of customer service one would hope to get. I never even knew where the service department was or who worked there. More

Good service called when car was ready fast service checked car and good report explain everything that was done to the car all good great job checked car and good report explain everything that was done to the car all good great job More

Kevin is always nice, polite, welcoming, helpful and informative. He’s always on top of what needs to be done such as next service on your car etc, insurance help and deductibles etc. He’s the best! informative. He’s always on top of what needs to be done such as next service on your car etc, insurance help and deductibles etc. He’s the best! More

Kevin Goh goes out of his way to give excellent service. I trust him to do what is needed and not more. He explains what is needed, has it done in a timely manner and calls when the work is done. He takes a I trust him to do what is needed and not more. He explains what is needed, has it done in a timely manner and calls when the work is done. He takes a personal interest in his customers and doing his job. More

Shady service department. Not friendly, suppprtive or receptive. So sad since they were better on Broadway as I have been coming in for 10 years now. Next closest dealer is Walnut Creek / Livermore with receptive. So sad since they were better on Broadway as I have been coming in for 10 years now. Next closest dealer is Walnut Creek / Livermore with 5 stars. See everyone there! More

Service from Kris Pashinyan was informative, complete and courteous. He answered my questions clearly. The work was done in the time agreed upon and I was notified as soon as the car was ready for pickup. courteous. He answered my questions clearly. The work was done in the time agreed upon and I was notified as soon as the car was ready for pickup. When I arrived at the service center I did not have to wait for review of the work done which was More

I called the service department to check if my car was ready. First time they transferred me and hung up. I called back and asked when might my car be ready. They said it would be done within the hour so ready. First time they transferred me and hung up. I called back and asked when might my car be ready. They said it would be done within the hour so I got a ride down to the dealership. When I arrived I was then told it would be 45 mins. I then waited for two hours at the dealership until my car was done. And this was for a standard oil change and tire rotation. From drop off to pick up was 5 hours. Poor communication and experience overall. This was my fourth time at dealer for service and it was the worst. More