Downtown Toyota-Subaru of Oakland

Attention to customer needs, courtesy, follow up, friendly conversation, ability to answer questions or find out on the spot - all exceptionally provided by Daryll friendly conversation, ability to answer questions or find out on the spot - all exceptionally provided by Daryll More

It was a very unpleasant interaction. I called 7+ times in 2 days never got a call back or an answer. Car was supposed to be ready by noon on a Tuesday. After many unanswered calls I deci I called 7+ times in 2 days never got a call back or an answer. Car was supposed to be ready by noon on a Tuesday. After many unanswered calls I decide to get a ride to the location around 3pm, still had to wait there without much of an explanation or an expectation. More

Amazing customer support. I really as happy with my purchase. Information was clear and process was quick. Derick and Abby really took care of me. I really as happy with my purchase. Information was clear and process was quick. Derick and Abby really took care of me. More

Downtown Toyota serviced my car quickly and explained what they had done clearly. They were friendly, professional and provided me with transportation back to my house. what they had done clearly. They were friendly, professional and provided me with transportation back to my house. More

Dropped off car in morning for oil change. Took six hours and still not done. Done quickly when I got back. Don’t tell them to take their time or they will take more than that. Took six hours and still not done. Done quickly when I got back. Don’t tell them to take their time or they will take more than that. More

I love taking my car in for service because the people who work there are very knowledgeable. who work there are very knowledgeable. More

Brought car in for a leak problem which they resolved. Person said he would check into ordering another part I needed. 4 weeks later I had to call to remind him. Person said he would check into ordering another part I needed. 4 weeks later I had to call to remind him. More

thankful for joe for understanding and making things right! appreciate the generosity so much. thank u right! appreciate the generosity so much. thank u More

Very responsive to my questions and needs. This is the second time Downtown Subaru has been a great help to me. This is the second time Downtown Subaru has been a great help to me. More

Salesman was good. I was pretty surprised to see such rotten financing. We make a lot of money and have excellent credit scores, and was offered very high interest rate I was pretty surprised to see such rotten financing. We make a lot of money and have excellent credit scores, and was offered very high interest rates. Don't you know we're just going to refinance out of your deal? Just give us good financing and we might stay with you. Also the computer system didn't work so ended up being there 3 hours and sometimes waiting in office by myself for long periods of time while employee runs between buildings. Signature pad referred to contract sections that didn't exist, so was very confusing. Finally bought a car and then told we only get one set of keys until they find the other. Hope they do! Not sure I'd recommend for reasons above. I think better to use an online service. More