Downtown Toyota-Subaru of Oakland

It was quick and easy to get the car I wanted. I would go there again if I needed another car I would go there again if I needed another car More

Great salesman but signing process horrible; almost walked out & canceling everything. Still do not know where my payment is going on my loan. Explaining maintenance programs was nonexistent. Just show walked out & canceling everything. Still do not know where my payment is going on my loan. Explaining maintenance programs was nonexistent. Just shows the paperwork at 3 feet away,, so we could not read them. There is no excuse for the verbal abuse & bad attitude I received from the man who filled out our contact. Disrespectful , angry & annoyed staff should not be completing contracts & making me feel I was in the wrong place buying my dream car. It was the worst signing experience I have had in buying 8 cars from different Toyota dealers. The only reason I did not walk away was because of J. R. Our salesman was great! He sat in on the signing of the contract, to get it done. Buying a car should be happy, great experience, not a disrespectful struggle & ordeal like this was. You need the right person to do the paperwork. This was not the way to end a sale. Your dealership got a 4 because of your sales man the rest of the process was bad. I am sorry to say, I cannot recommend Downtown Toyota to my friends. More

Great , easy to work with, provides updates! Dan is reliable and helps me feel assured my car is taken care of. Dan is reliable and helps me feel assured my car is taken care of. More

Friendly and supportive members. Is able to solve the problems with my car. Will be back. Thanks Is able to solve the problems with my car. Will be back. Thanks More

I’ve been coming here since 08 my 27 point inspection was not done Completely light was out not done Completely light was out More

My car was scratched- in front on the passenger side- I wasn’t informed- saw it when I got home. Though it was small scratches. Will not return there. wasn’t informed- saw it when I got home. Though it was small scratches. Will not return there. More

Service was great. All my repairs were done in a timely fashion. Prompt notification when car was ready. All my repairs were done in a timely fashion. Prompt notification when car was ready. More

Inside looks dated. I didn’t appreciate the negotiation tactics. I was there for over 3 hours and wasn’t offered a refreshment. I was there for over three hours—which sa I didn’t appreciate the negotiation tactics. I was there for over 3 hours and wasn’t offered a refreshment. I was there for over three hours—which says something about their efficiency. On the positive side, I did get a good deal, and my sells representative Junior was great. Also, the after sales support was great. I had a question about something I thought was wrong with the vehicle and Junior responded quickly and was able to resolve my problem. More

Waited 1. 5 hour for car after when it was supposed to be ready by. Cost was unexpectedly high as well for maintenance. 5 hour for car after when it was supposed to be ready by. Cost was unexpectedly high as well for maintenance. More

The worst auto transaction I’ve ever had from start to finish. Buyers beware…need I say more? finish. Buyers beware…need I say more? More