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Downtown Toyota-Subaru of Oakland
Oakland, CA
3,975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 3,975 reviews
January 03, 2023
First time I went to the dealership, they didn’t have anybody to service my car, so I wasted an hour, with an appointment I booked online. They said they attempted to reach me, but there was no call or e anybody to service my car, so I wasted an hour, with an appointment I booked online. They said they attempted to reach me, but there was no call or email. Second time I booked, they notated a check tire pressure light but didn’t address it, so I had to measure and adjust myself when I got home. No eta on service either time. It shouldn’t take a half day for a 5k service. I was asked why my car was so clean upon arrival? More
by nychrislin
Verified CustomerEmployees Worked With
January 02, 2023
Kevin Goh was extremely helpful and proactive especially when helping with my insurance claim. He kept me updated on the status of my car. He’s kind and easy to work with as well. when helping with my insurance claim. He kept me updated on the status of my car. He’s kind and easy to work with as well. More
by LAURENCALSO
Employees Worked With
January 02, 2023
Friendly, warm, relaxing, reassuring, honest, comfortable, family like, team, flexible, happy, cooperative, helpful, attentive, professional. comfortable, family like, team, flexible, happy, cooperative, helpful, attentive, professional. More
by RLOO07
Employees Worked With
JD (Finance) and Quincy
January 01, 2023
I have written at length about my criticism. You then send a follow-up message the response to which is designed NOT to be saved. Goodbye. Don DeLaura You then send a follow-up message the response to which is designed NOT to be saved. Goodbye. Don DeLaura More
by dondelaura01
Employees Worked With
Don't remember. The second to last service person ran up as I was paying and added negative info about tires. What if he hadn't caught this major error?
January 01, 2023
my visit was to the service center, My experience with service was excellent . I was on time to my appointment I was taken back right away. I waited for the service men. He got me through the process, service was excellent . I was on time to my appointment I was taken back right away. I waited for the service men. He got me through the process, fixed my car and i was on my way.every thing was perfect. . More
by EMACKEYRN
Employees Worked With
December 31, 2022
Could not fix the problem. Key fob intermittently won’t unlock or start the car Key fob intermittently won’t unlock or start the car More
by GOFFENBERG
Employees Worked With
December 31, 2022
Easily agreed on a price over the phone with the sales manager Marlon. When we arrived at the planned time, the vehicle was already moved out of the showroom and on the street where we could inspect it an manager Marlon. When we arrived at the planned time, the vehicle was already moved out of the showroom and on the street where we could inspect it and take it for a test drive. The sales staff was polite, patient, professional and answered all of our questions . Overall time to complete the purchase was short compared to our previous vehicle purchases. More
by KSTUBBSPCAR
Employees Worked With
Marlon, Junior, JD
