Downtown Toyota-Subaru of Oakland

I read while waiting for routine maintenance to be completed. The service representative was pleasant and helpful in selecting the required maintenance for this car that is driven mainly within the ci completed. The service representative was pleasant and helpful in selecting the required maintenance for this car that is driven mainly within the city. More

Professional, available, authentic, hospitable, thorough, great follow through, trustworthy, honest, Salesforce is responsive, detailed, quality product, fair, approachable great follow through, trustworthy, honest, Salesforce is responsive, detailed, quality product, fair, approachable More

On Oct 7 I already submitted a review with superlative remarks for Kevin Goh. Perhaps I'm getting a second review because Kevin had to order new parts. Anyway I stand on what I said in that review. remarks for Kevin Goh. Perhaps I'm getting a second review because Kevin had to order new parts. Anyway I stand on what I said in that review. More

danial Peña was not clear about the total cost of my vehicles service. After trying to sell me and partner the $1,400 90,000 service plan and we denied it, he acknowledged his understanding that we need vehicles service. After trying to sell me and partner the $1,400 90,000 service plan and we denied it, he acknowledged his understanding that we need to save up for a service payment like that. We were then told that it would cost about $420 to replace the belt and the filter and later informed that the water tank also needed to be replaced so the cost would be around $600, to which I agreed thinking it would cost a total of $600. I was operating under the mutual understanding of how my ability to pay a large amount was somewhat limited so when I arrived later that afternoon to pick me up my vehicle I was shocked to find the total was $890. For someone who understood that a sudden $1,400 charge was basically the money I would need for rent, I’m disappointed that he didn’t think tk clear up that the total would $900 rather than the $600 I agreed too, at no point during that conversation did he clarify that it’s just $600 for the tank. Rather, he let me walk out confused about the price while knowing my financial constraints. I feel it was dishonest and unfair. More

From the beginning to the end of the new car process we found everyone to be responsive, knowledgeable and friendly. found everyone to be responsive, knowledgeable and friendly. More

Didn't focus on my problem, wanted to sell expensive global repair. Required two visits. global repair. Required two visits. More

Scheduling was quick and easy. Service was great. They even got me a Lyft home. Service was great. They even got me a Lyft home. More

Salesman was nice - although the whole process of buying a car took way too long I was disappointed to see that detailing my new car did not include taking off adhesive from price sticker on the back windo a car took way too long I was disappointed to see that detailing my new car did not include taking off adhesive from price sticker on the back window More

I get good service from them. Very happy. I do NOT like the frequent calls and texts asking me how I liked my customer service! Very happy. I do NOT like the frequent calls and texts asking me how I liked my customer service! More

Service had been very good in the past. IMO Service has recently gone downhill—bother the consultation and actual mechanical work. IMO Service has recently gone downhill—bother the consultation and actual mechanical work. More