Downtown Toyota-Subaru of Oakland - Service Center

It was a very efficient appointment. The appointment began on time and was completed as scheduled The appointment began on time and was completed as scheduled More

Convenient to my home and very friendly. I had fast service, I was able to drop off my Outback the day I phoned and pick it up he next day. I had fast service, I was able to drop off my Outback the day I phoned and pick it up he next day. More

Sam, the technician that helped me with my car after it was towed to the service center after an accident, was very helpful. My car ended up being totaled by my insurance but working with the service cente was towed to the service center after an accident, was very helpful. My car ended up being totaled by my insurance but working with the service center on the process was pleasant. They gave me updates and went through my options with me for repairs. More

Kind, comprehensive, and supportive help with my car. Joe gave me a great estimate and a full diagnostic of everything that needed to be done on my car Joe gave me a great estimate and a full diagnostic of everything that needed to be done on my car More

I came in for a regular maintenance and was surprised that it was cost over $500 dollars. I commented on it and was told that it was acts that much considering I don’t drive much and only need once a ye that it was cost over $500 dollars. I commented on it and was told that it was acts that much considering I don’t drive much and only need once a year maintenance. I had a discount coupon and showed it to the advisor and he wrote down the$80 discount on my estimate. I was expecting it would take 3-4 hours but it was done in record time at just an hour. When I picked it up my discount was not applied and I had to ask them to correct it. I’m not sure I will be back although I’ve been going to this service center since I purchased my car since 2017. I’m just not sure it’s worth the cost and my loyalty. More

They are very busy but take care of my car maintenance in 1 day and fix any issues like my window not rolling up 1 day and fix any issues like my window not rolling up More

My 2007 Toyota Prius alarm kept going off at all hours of the day and night. I asked Downtown Toyota-Subaru to fix it, and they said they needed to keep it for observation. It didn't alarm while a tech was a the day and night. I asked Downtown Toyota-Subaru to fix it, and they said they needed to keep it for observation. It didn't alarm while a tech was around, and, granted, intermittent problems like this are tough to diagnose. But it also seemed pretty clear that they weren't interested in doing even easy things to fix the problem - I had to ask specifically for a visual inspection if what *I* had identified as the likely offending sensors based on a related Prius wiring diagram I had found. And when I asked the dealer if there was a way to fully disable the alarm independent of actually identifying the faulty sensor, they told me very simply "no". (Note, however, that the owner's manual indicates such a configuration change is well within the capabilities of a dealer.) After nearly tearing my hair out looking online for ways to disable it myself, I was eventually able to. I downloaded Toyota's TechStream configuration software (made specifically for dealers and repair centers!), logged into the car, and simply turned that option off; it took all of ten minutes after I had found the correct version of software. And while the original sensor is still presumably faulty, at least I am now no longer angering my neighbors all through the night. I wouldn't recommend going here unless you have a clearly identifiable, purely physical, and easily repeatable problem with the car. Otherwise, as I had asked the dealer when I went in, you're "just gonna be hosed". More

They were quick and responsive. Communicated the repair status and everything was good to go after. Communicated the repair status and everything was good to go after. More

Reliable service from knowledgeable advisor. Staff is usually courteous. I have only had one advisor not tell me that my car was ready. Her name is not listed below. She made me wait an extr Staff is usually courteous. I have only had one advisor not tell me that my car was ready. Her name is not listed below. She made me wait an extra hour and did not apologize for her mistake. Kevin Goh has always been excellent at his job. More

My whole experience was fast, polite, and not too expensive. I’m very satisfied. Thank you. expensive. I’m very satisfied. Thank you. More