Downtown Toyota-Subaru of Oakland - Service Center

Service area was severely understaffed the day I dropped off my car; although I was the only customer waiting, it took 15 minutes for anyone to speak to me, even to say "sorry for the delay". Although I had off my car; although I was the only customer waiting, it took 15 minutes for anyone to speak to me, even to say "sorry for the delay". Although I had called in advance to check part was in stock, it was found to be broken on attempted installation and car had to stay overnight. Even for the pandemic it was not good customer care. More

Brought my '98 Tacoma to get the brakes replaced and the service rep did a great job of helping gets the parts needed. He even gave me a discount since I've been a loyal customer since 2002. service rep did a great job of helping gets the parts needed. He even gave me a discount since I've been a loyal customer since 2002. More

It takes longer than expected to drop off and pick up. But my main concern going forward is the rumor circulated on NextDoor that a guy got his Highlander stolen from your service department and you refus But my main concern going forward is the rumor circulated on NextDoor that a guy got his Highlander stolen from your service department and you refused to replace it for him. You reportedly told him to use his own insurance, which covered just over half of the cost of replacement. And that this was not the first time this happened there. That is a huge disincentive to ever go back there again. More

Helpful attentive work their best to get your card back as soon as possible friendly honest as soon as possible friendly honest More

Friendly fast service. Decent price. The service rep was professional and explain everything clearly. Thanks! Decent price. The service rep was professional and explain everything clearly. Thanks! More

Someone came out to greet me right away and inform me of the wait process. Prompt service after that and friendly. the wait process. Prompt service after that and friendly. More

The staff are very accommodating. They make the service visits convenient by giving extra care with shuttle service, if badly needed. They welcome concerns and responds honestly to an They make the service visits convenient by giving extra care with shuttle service, if badly needed. They welcome concerns and responds honestly to any inquiries regarding my vehicle. They’re very efficient and constantly reminds me to have an appointment for my required vehicle service either by phone, text or email messages. Their workplace is excellent. It’s very clean Inside and out of the building. I one time had a serving of coffee that is great while in a short wait of service completion. and Overall, I love the service, the place and the staff for their professional attitudes with the customers and approach to great service. I am confident that my vehicle will be taken care of more than its expected warranty of service. More

Despite having appointment, I waited in car for 20 minutes before attendant came. Seemed only 2 service advisers were there - not nearly enough. Everyone I dealt with seemed inappropriately relaxed minutes before attendant came. Seemed only 2 service advisers were there - not nearly enough. Everyone I dealt with seemed inappropriately relaxed or lacking in focus or both despite the need to show extra energy because of the short staffing. All this was very surprising since in all my previous visits everyone seemed focused and energetic More

Efficient, customer-friendly, communicative. The excellent service I have come to expect from Subaru of Oakland. I felt well looked after and the problem with my car was resolved. The excellent service I have come to expect from Subaru of Oakland. I felt well looked after and the problem with my car was resolved. More

Service was great and I’m happy they could take care of everything in one day (Saturday). I work during the week and cannot leave my car on a workday. everything in one day (Saturday). I work during the week and cannot leave my car on a workday. More