Downtown Toyota-Subaru of Oakland - Service Center

When our check engine light came on Kevin responded right away. The source of the problem was found immediately. In spite of universal shortages of parts the needed part was available. We had the car back i away. The source of the problem was found immediately. In spite of universal shortages of parts the needed part was available. We had the car back in a couple of hours. More

Long time to get car done, lack of communication and high prices for fix with many delays prices for fix with many delays More

From dropping to picking up, everything was nicely handled. Timing of finishing repair was on the mark too. handled. Timing of finishing repair was on the mark too. More

Polite, informative, clean, rides and assistance available, free coffee, tea, water available; responsive to needs of clients. available, free coffee, tea, water available; responsive to needs of clients. More

Courteous, thorough, fast. They took my car quickly, warned it might take 2 hours but it was finished within an hour They took my car quickly, warned it might take 2 hours but it was finished within an hour More

In my 60 plus years of being a car owner, I've never had any service person as efficient, friendly, attentive, trustworthy, and flexible as Kevin Goh. Further, his personable & concerned example seems to be any service person as efficient, friendly, attentive, trustworthy, and flexible as Kevin Goh. Further, his personable & concerned example seems to be absorbed and reflected by the rest of the Downtown Toyota of Oakland staff. He and Downtown Toyota have been my "go to" place for several years, and my above perception continues. Many thanks! More

So impressed with the excellence of service. My car and I were in great hands - grateful for the prompt communication, the ease of drop off and pick up, and especially the loaner vehicle for the My car and I were in great hands - grateful for the prompt communication, the ease of drop off and pick up, and especially the loaner vehicle for the time while the repairs were being made. Huge thank you to Patrick for such outstanding service and care. More

Patrick was so helpful through all the crazy car troubles that i had that week! the customer service at subaru oakland is unmatched and i’m always so grateful to be able to take my car there. that i had that week! the customer service at subaru oakland is unmatched and i’m always so grateful to be able to take my car there. More

Emergency repair, I appreciate inspection, same day repair, and great customer service communication and pickup ease. repair, and great customer service communication and pickup ease. More

Terrible service overall. Horrible treatment by the advisors and other service staff. The cashiers were the only somewhat decent human beings. Horrible treatment by the advisors and other service staff. The cashiers were the only somewhat decent human beings. More