Downtown Toyota-Subaru of Oakland - Service Center

They were not intimidating very friendly and prices are fair. They explained with detail what was done to the car. They asked me if I had any questions. They are the best around. fair. They explained with detail what was done to the car. They asked me if I had any questions. They are the best around. More

Was helped by a very helpful service technician. Was polite and professional. High remarks to him. Was polite and professional. High remarks to him. More

Patrick was Efficient, resourceful and friendly. He made it extremely easy for my repairs to be done. He made it extremely easy for my repairs to be done. More

Professional auto service, completed on time. Convenient location. Reminder or recommended service delivered via text message. Convenient location. Reminder or recommended service delivered via text message. More

Convenient location and plenty of spots to get an appointment which is incredibly valuable. Would like faster service in person dropping off the vehicle appointment which is incredibly valuable. Would like faster service in person dropping off the vehicle More

Service Mgr called me vehicle ready sending Lyft to pick me up within 30 mins. I waited an hour no Lyft or confirmation. Called Subaru Office again, woman arranged again waited another hour, no Lyft. Called me up within 30 mins. I waited an hour no Lyft or confirmation. Called Subaru Office again, woman arranged again waited another hour, no Lyft. Called Subaru again when she checked she seen text but I didn’t because she keyed the wrong cell phone # and Lyft never came. She apologized and scheduled again then Lyft Text stating Driver cancel.!Then I call again, she checked with Lyft gave me drivers location within a few blocks of my pickup at home. Needless, to say I’m an executive secretary I always double check telephone numbers for accuracy. On the service of my 90,000 Check up great service, only one hiccup my driver side all weather Matt was missing, the Team cleaning vehicle excellent job just forgot to put back in the vehicle. Service Mgr apologized and I received my Matt from the cleaning Team. So needless to say, I’ve owned three Subaru - a 2000 Forester 2006 Forester, and 2013 Outback and all the years this is the first time I experienced mishaps in services render. I have confidence moving forward this just happen to be a onetime mishap. More

Good location and excellent service. Service managers very responsive to reports of problems. Easy to schedule too. Service managers very responsive to reports of problems. Easy to schedule too. More

This has to be the worst place I have ever had to deal with and I wish I never started going here in the first place this company has horrible costumer service and they don’t listen and I have been yelled with and I wish I never started going here in the first place this company has horrible costumer service and they don’t listen and I have been yelled at and laughed at by who answers the phones I would never recommend this place at all . As well as these people LIED TO an insurance company about my claim what auto shop lies to an insurance company this place is beyond disorganized and not functional at all More

The service personnel needs more training towards customers. Not detailed with their information to customers customers. Not detailed with their information to customers More

They have great service have you in and out no later then closing time great timing closing time great timing More