Downtown Toyota-Subaru of Oakland - Service Center

The employees are friendly and helpful… but the wait time when dropping off a car for service is way too long. when dropping off a car for service is way too long. More

I came in after seeing a piece of plastic on the undercarriage of my vehicle. I was quoted a price for replacing the part and was told to expect a call in the next few days to set up an appointment undercarriage of my vehicle. I was quoted a price for replacing the part and was told to expect a call in the next few days to set up an appointment once the part came in. A few weeks went by and I didn’t hear from the shop so I called and was told the piece was there. So I made an appointment. On the day of the appointment, I arrived and went to check in. There I was told I hadn’t gotten a call that the piece had arrived and that they didn’t have it. I let them I know I had called them to check and it was indeed in. They went to check “in the back” and found it. The two hour install took 5 hours. I got what I needed but it seemed like every step of the process was a struggle. More

Nice and easy! They really pay attention to detail and super friendly. I recommend to all Toyota drivers. They really pay attention to detail and super friendly. I recommend to all Toyota drivers. More

Good service Fast , clean and good actitud , Profesional the service person He spleen the problem and fix it , Profesional the service person He spleen the problem and fix it More

I appreciated the kind service from the mechanics. My main mechanic kept me informed as work progressed on my car and informed me in advance about things that other customers had found surprising. I w My main mechanic kept me informed as work progressed on my car and informed me in advance about things that other customers had found surprising. I will say that the staff member who was at the register was (1) not wearing a mask and (2) rather brusque with me when I first arrived and didn’t know where I was going and when I paid. I also would have appreciated some free, pre-USB port installation troubleshooting advice about my audio system before the team replaced the port (costing me $200) only to realize that it was the USB’s connection to the whole radio system that was the problem. More

Phone system is worthless. Took weeks to get to human. Humans, especially Patrick and Isabel, are fantastic. Work was well done. Car was returned clean and tidy. Took weeks to get to human. Humans, especially Patrick and Isabel, are fantastic. Work was well done. Car was returned clean and tidy. More

Kevin provided outstanding customer service throughout my service. He has been my service advisor for a number of years. He is very trustworthy and a good communicator. service. He has been my service advisor for a number of years. He is very trustworthy and a good communicator. More

Vern is great and always takes care of me and my car with the best of services and best of care. Very respectful and knowledgeable. Vern and Kevin are two of the best service representatives I've dealt with the best of services and best of care. Very respectful and knowledgeable. Vern and Kevin are two of the best service representatives I've dealt with from any car dealership through the years of owning cars. From, Alfred Whittington More

The folk here have always been friendly and responsive and I'm happy to continue giving them my business. The waiting area is, well, bleak, but that's not what I need, especially when Drake's Dealership i and I'm happy to continue giving them my business. The waiting area is, well, bleak, but that's not what I need, especially when Drake's Dealership is so near. More

My experience is with the service department. They have my vehicle serviced by noon so I appreciate their efforts. So far, I give the service department a good or high rating. my vehicle serviced by noon so I appreciate their efforts. So far, I give the service department a good or high rating. More