Downtown Toyota-Subaru of Oakland - Service Center

The service was 5 stars - fast, efficient, and thoughtful customer service. The sales call I got afterwards, however, offering to buy my car was abrasive and rude. When I kindly told them I wasn’t interested customer service. The sales call I got afterwards, however, offering to buy my car was abrasive and rude. When I kindly told them I wasn’t interested, the man berated me “what, you don’t like money?!” And wouldn’t let me off the phone until I essentially hung up on him. More

The Service technician was very helpful. He was clear and precise about what needed to be done. I appreciate being able to communicate with the technician by text. precise about what needed to be done. I appreciate being able to communicate with the technician by text. More

Great service from Kevin! They are always friendly and helpful here. The bill gave me sticker shock as the most expensive tune up service in my history of owning cars, but the service was good and it’s c helpful here. The bill gave me sticker shock as the most expensive tune up service in my history of owning cars, but the service was good and it’s close to home. More

Quick, easy and friendly service! Scheduling an appointment online is super convenient and everyone at the service center was nice and followed safety protocols. Explanations about the service was appointment online is super convenient and everyone at the service center was nice and followed safety protocols. Explanations about the service was clear and the service associate called me when it was done. More

They incorrectly worked on my car so I had to take it back many times. It was such a hassle and super inconvenient. back many times. It was such a hassle and super inconvenient. More

We bought our prius there in 2012 and have had it serviced there since. Feels like they listen to you. serviced there since. Feels like they listen to you. More

Price was competitive, and face-to-face service was friendly. However, no one contacted me when the work was complete. I had to call multiple (over five!) times to reach a person. When I picked up t friendly. However, no one contacted me when the work was complete. I had to call multiple (over five!) times to reach a person. When I picked up the car, I didn’t receive my paperwork (alignment report). I called again the following day, and the person on the line said they would text me the report, but never did. This was pretty frustrating. More

Daniel at the service dept was knowledgeable, courteous & professional. He was reliable and responded to my text when I had a question. professional. He was reliable and responded to my text when I had a question. More

Returned to resolve issue after having it serviced there. After hearing several times prior to the bringing the car back and while I was there - "it's nothing we did"- I became frustrated. The same Service D After hearing several times prior to the bringing the car back and while I was there - "it's nothing we did"- I became frustrated. The same Service Department rep worked with me both times I was there - David Jacobs. Enough. I will not return for service or to buy a new car. I am going to try another local dealership. This is my 3rd Subaru and feel I should receive better service. More

I brought my car here for an oil change and my technician Jenn was fantastic. I’ll definitely come back and ask for Jenn. Jenn was fantastic. I’ll definitely come back and ask for Jenn. More