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Downtown Toyota-Subaru of Oakland - Service Center

Oakland, CA

4.4
3,374 Reviews

3,374 Reviews of Downtown Toyota-Subaru of Oakland - Service Center

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September 15, 2021

We felt our contract was not fulfilled and we felt like we had to pay more. More

by hangmmnguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samuel De La Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

Kriss, the assistant service manager, was very personable and provided great service advice. I enjoyed my experience and look forward to returning. More

by 3CRCLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kriss Pashinyan
September 15, 2021

Honest, personable and professional. Always a pleasure to come to Downtown Oakland for my service needs. Thanks guys! More

by M G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lloyd
September 15, 2021

I went in for 100000 service. The process was easy, the technician was courteous, and the price was reasonable. More

by DALELONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

They cancelled my first appointment. Then took more than a day to complete basic maintenance. I never received a phone call that the car was ready either. More

by jordanbro16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Pena-Marquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

Easy online booking ! Good location, good work done. Could be easier to change an appt. online and not need to talk to someone. More

by 1megroe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Goh
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

Patrick was awesome. He made me feel really confident that my car was going to be fixed, and that he would do everything in his power to make the situation a good one. He was very professional, and it ma More

by leslie17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

Excellent personal service. Wait time as promised. Nice waiting area. Very friendly and helpful service. More

by suhill0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

Great, fast service. Very personable service rep who clearly explained what was going to be done, the expected cost, and when I could get my car back. More

by alexjbenjamin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern Chao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Goh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel De La Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Pena-Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Learned
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Luong, David Jacobs, Jessy Lloyd, Kriss Pashinyan, MUHAMMAD LODHI
September 15, 2021

The service center is great, the dealership is a team of scam artists I would never buy another car from this dealership More

by Ccurrie
Recommend Dealer
Yes
Employees Worked With
Jimmy Luong, David Jacobs, Jessy Lloyd
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