Downtown Toyota-Subaru of Oakland - Service Center

they were prompt with information and did look into all of my concerns. they also kept me informed. of my concerns. they also kept me informed. More

Unscheduled service due to a failed battery was handled fast and efficient. Thanks to Duke Lee. fast and efficient. Thanks to Duke Lee. More

Kevin Goh was outstanding again with his service. He helped me through the issue with my headlight. Even though he could not fix it during my regular service visit he scheduled a time convenient for He helped me through the issue with my headlight. Even though he could not fix it during my regular service visit he scheduled a time convenient for me and fix the issue properly. More

Took longer than I would have preferred. More communication would have helped to keep me posted on how work was going. More communication would have helped to keep me posted on how work was going. More

So expensive! I’m sure the people who worked on my car are great but the markup Toyota’s making is egregious. I can’t afford to come here anymore. The artificial c I’m sure the people who worked on my car are great but the markup Toyota’s making is egregious. I can’t afford to come here anymore. The artificial cherry scent of whatever fluid used is terrible and makes me gag whenever the air comes on. Please use unscented fluids! or at least ask if your customers want to smell like bad air freshener. More

👎giving me attitude. Bad experience. The Advisor was not helpful. I would not go there again. Bad experience. The Advisor was not helpful. I would not go there again. More

Prompt and recommended appropriate repairs that were done well. I am satisfied with the services that were done. I do not have any complsints well. I am satisfied with the services that were done. I do not have any complsints More

Everyone was friendly and effective at communicating what was going wrong and what they could do to fix the problem. I was kept up to date on what was going on. was going wrong and what they could do to fix the problem. I was kept up to date on what was going on. More

Helpful and expedient! I’ll be back for my next service. 5000 miles from now! I’ll be back for my next service. 5000 miles from now! More

They basically thought I was imagining the problem I was describing. Of course, the next day, as I'm driving down 580, it happened again - but this time I am left stranded on the highway. So - they seem nic describing. Of course, the next day, as I'm driving down 580, it happened again - but this time I am left stranded on the highway. So - they seem nice, and they seem competent, but when they make assumptions that I am clearly stupid - or whatever it is that they think - they probably aren't looking very hard and they miss things. More