Dreyer & Reinbold BMW and MINI

My experiences at Dreyer & Reinbold have been amazing over the years. This is my fourth purchase, my first new car purchase, and my first MINI. The friendliness of the staff and the fun atmosphere make f over the years. This is my fourth purchase, my first new car purchase, and my first MINI. The friendliness of the staff and the fun atmosphere make for a very pleasant buying process, and I'm 100% confident in their ability to continue to serve my needs during the time I own this vehicle. More

They really gouge customers on parts and service. For some reason, BMW let Dreyer buy up all the dealership franchises in state. When my local dealership was bought by Dreyer, I had to travel to Indy for some reason, BMW let Dreyer buy up all the dealership franchises in state. When my local dealership was bought by Dreyer, I had to travel to Indy for service. The prices they charge are grossly over what the local dealer would charge. Also, new car pricing was 4-5,000 over what local dealers would charge. When I bought a new car, I went with Lexus. I also experienced misleading service info from customer rep. If you are past BMW 5-year plan, go to black forest motors for service and see the difference. I gave Dreyer bad marks on their online form and the customer rep called and chewed me out that I was hurting HIS numbers. I contacted BMWUSA, but received no response. More

I have owned both a BMW and MINI and have always used BMW service for repairs/Oil changes and have always been an evangelical buyer of Dreyer Reinbold. My experience today was bad enough that I will NEVER p service for repairs/Oil changes and have always been an evangelical buyer of Dreyer Reinbold. My experience today was bad enough that I will NEVER purchase another BMW/MINI from this location. The service technician lied and then was dishonest about the conversation we had previously. When i asked to speak to the service Manager, everything went from bad to worse. The service Manager was disrespectful, condescending and rude. The figures for service repair that i had previously recieved from the service technician were inaccurate and then the service technician stated he had told me things that he had not told me. IF THIS IS THE NEW WAY TO DO BUSINESS WITH DREYER REINBOLD, I AM NO LONGER AN EVANGELICAL BUYER, I AM JUST THE OPPOSITE AND WILL CONTINUE TO LET EVERYONE I CAN KNOW OF THE LACK OF RESPECT AND SERVICE THAT I RECEIVED TODAY! More

My Husband and I went to D & R to look at a couple of used Beetles. Knowing I wanted to drive a mini before I purchased a vw Beetle to compare them. However when I got their, they had been sold. After te used Beetles. Knowing I wanted to drive a mini before I purchased a vw Beetle to compare them. However when I got their, they had been sold. After test driving a couple of Mini’s, I was hooked. I was treated with respect and patience while trying to figure out just what I wanted. Afterall, we hadn’t had a car payment in over sixteen years. I love my mini! More

I noticed that Dreyer & Reinbold had been a customer I noticed that Dreyer & Reinbold had been a customer orientated dealership from the moment I walked into the facility. When looking for a pre-owne I noticed that Dreyer & Reinbold had been a customer orientated dealership from the moment I walked into the facility. When looking for a pre-owned BMW the sales person allowed me to drive a number of vehicles, look them over and he was very knowledgeable regarding the BMW brands. We were at the dealership for a number of hours and they offered to purchase us lunch and offered us something to drink a number of times. Due to the exceptional customer service I purchased a BMW from Dreyer & Reinbold two days after my first visit. When a problem arose with my BMW I made an appointment, dropped off my automobile and a free BMW loaner was waiting for me. I was able to keep the loaner for a week (due to my schedule) even though my BMW was repaired. I returned the loaner and picked up my BMW, it was cleaned inside and out. I was so pleased with the customer service at Dreyer & Reinbold I purchased another vehicle from them, which now meant I had to drive 300 miles because I no longer lived in Indiana. I would recommend Dreyer & Reinbold to family and friends because of their exceptional customer service, the quality of their products (BMW & Mini) and their service department. More

Overall service for the customer is the focus of Dreyer and Reinbold.From start to finish the staff took care of me. When I was told, Robert, welcome to the Mini family" I knew I was now a part of somethin and Reinbold.From start to finish the staff took care of me. When I was told, Robert, welcome to the Mini family" I knew I was now a part of something special.The staff shows it every time I walk through the door. More

We actually purchased a mini s & only had very short time & realized we should have bought a countryman with the 4 doors & alittle taller to get in & out of. Jerry was very helpful both times & helped u time & realized we should have bought a countryman with the 4 doors & alittle taller to get in & out of. Jerry was very helpful both times & helped us find the "right 1 with options we wanted". We got to drive any car we wanted (both times) & there was never a question we asked he couldn't answer. We would definately recommend the dealership to friends(& have)! Oh, did i mention he went beyond what any salesman has ever done for us by helping getting the mini picked up for service. Thank you again Jerry,we are very happy with you, dealership & car. Everyone was very friendly! More

I had a great sales experience buying my new MINI. I did not feel pressured in any way and would like to give Jerry Lee and the staff at Dreyer & Reinbold a big thank you. You have a customer for life. not feel pressured in any way and would like to give Jerry Lee and the staff at Dreyer & Reinbold a big thank you. You have a customer for life. More

When I was looking for a new car this year, I decided to try a Mini Cooper S Clubman. I wasn't sure if this would be the perfect fit for my needs, but after working with Jennifer, I was sure! She was very try a Mini Cooper S Clubman. I wasn't sure if this would be the perfect fit for my needs, but after working with Jennifer, I was sure! She was very helpful throughout the entire process. It wasn' t just a sale for her; she made sure that it was THE purchase for ME! When I stop by for the car wash, she always chats with me and asks how it is going.....I really appreciate the honest follow up. Chris was very helpful during the actual purchase. He took me through all of the financing parts carefully making sure that I was understanding everything. Thank you Dreyer-Reinbold for employing such great people!! More

I had a great experience with Jennifer and the Mini dealership. She took her time with me not only demonstrating the car, but during the sale and after. She explained how all the gadgets worked and I dealership. She took her time with me not only demonstrating the car, but during the sale and after. She explained how all the gadgets worked and I've been back for a couple of refresher "class" a couple of times. Just LOVE my Mini Cooper!! More