Dreyer & Reinbold BMW and MINI

We actually purchased a mini s & only had very short time & realized we should have bought a countryman with the 4 doors & alittle taller to get in & out of. Jerry was very helpful both times & helped u time & realized we should have bought a countryman with the 4 doors & alittle taller to get in & out of. Jerry was very helpful both times & helped us find the "right 1 with options we wanted". We got to drive any car we wanted (both times) & there was never a question we asked he couldn't answer. We would definately recommend the dealership to friends(& have)! Oh, did i mention he went beyond what any salesman has ever done for us by helping getting the mini picked up for service. Thank you again Jerry,we are very happy with you, dealership & car. Everyone was very friendly! More

I had a great sales experience buying my new MINI. I did not feel pressured in any way and would like to give Jerry Lee and the staff at Dreyer & Reinbold a big thank you. You have a customer for life. not feel pressured in any way and would like to give Jerry Lee and the staff at Dreyer & Reinbold a big thank you. You have a customer for life. More

When I was looking for a new car this year, I decided to try a Mini Cooper S Clubman. I wasn't sure if this would be the perfect fit for my needs, but after working with Jennifer, I was sure! She was very try a Mini Cooper S Clubman. I wasn't sure if this would be the perfect fit for my needs, but after working with Jennifer, I was sure! She was very helpful throughout the entire process. It wasn' t just a sale for her; she made sure that it was THE purchase for ME! When I stop by for the car wash, she always chats with me and asks how it is going.....I really appreciate the honest follow up. Chris was very helpful during the actual purchase. He took me through all of the financing parts carefully making sure that I was understanding everything. Thank you Dreyer-Reinbold for employing such great people!! More

I had a great experience with Jennifer and the Mini dealership. She took her time with me not only demonstrating the car, but during the sale and after. She explained how all the gadgets worked and I dealership. She took her time with me not only demonstrating the car, but during the sale and after. She explained how all the gadgets worked and I've been back for a couple of refresher "class" a couple of times. Just LOVE my Mini Cooper!! More

Jennifer at Dreyer & Reinbold in Indianapolis made my purchase of a new Mini Roadster a fantastic experience! From initially helping me place my order, based on a wide variety of options, Jennifer was t purchase of a new Mini Roadster a fantastic experience! From initially helping me place my order, based on a wide variety of options, Jennifer was there to answer all my questions and keep me posted on my car's status. She sent periodic emails to let me know where it was in the manufacturing process, the shipping across the Atlantic, and finally the delivery status. She was extremely customer service oriented and was incredibly helpful upon delivery with a lengthy orientation of the car and its controls and settings. I was extremely pleased with the entire process and would recommend Dreyer & Reinbold - specifically Jennifer - to anyone interested in a Mini. I can not imagine a better, more positive process! I'm looking forward to a long and happy relationship there for service, as well! More

I went to Dreyer & Reinbold because of their excellent customer service I heard they had and was blown away by the awesome experience I had. Definitely recommend. excellent customer service I heard they had and was blown away by the awesome experience I had. Definitely recommend. More

Jerry was great to work with, he was very friendly and personable gave us the opportunity to drive several different cars until we found the one we liked, he wasn't pushy in any way, overall he was a grea personable gave us the opportunity to drive several different cars until we found the one we liked, he wasn't pushy in any way, overall he was a great salesman. More

This was the best car buying experience I have ever had. Jennifer was friendly, knowledgable, and great person to deal with. I was amazaed with her product knowledge and her patience in going over the vehi Jennifer was friendly, knowledgable, and great person to deal with. I was amazaed with her product knowledge and her patience in going over the vehicle features. Great experience! More

I had a terrible experience with Dreyer Reinboldt. My MINI overheated and I followed the directions in the Owner's Manual, in reference to my dash warning lights, to the letter. At first, Dreyer Reinbol MINI overheated and I followed the directions in the Owner's Manual, in reference to my dash warning lights, to the letter. At first, Dreyer Reinboldt was helpful since my MINI was under warranty according to manufacture date and mileage. For weeks they assured me, "No problem". Then they wanted me to pay first $700 and then over $2000 so they "could do their job". My MINI was there five (5) months, not repaired, and they were billing me. Finally, I had the MINI picked up on a flatbed and moved to Bloomington and paid, out of pocket, to have a new engine put in the car. Dreyer Reinboldt reinforced every negative stereotype "used car salesman". By the way, the MINI in question was purchased new from Dreyer Reinboldt. More

Service rep in question lied directly to my face about issue with my 330ci coupe, wrote email to dealer and BMWUSA concerning the level of customer service. The problem? I wanted the issue fixed. The s issue with my 330ci coupe, wrote email to dealer and BMWUSA concerning the level of customer service. The problem? I wanted the issue fixed. The service rep made a "business" decision that I wasn't "worthy" as a customer and told me a straight up lie to get me to leave the dealership without getting my issue fixed. A week later, no reply from the dealership nor BMWUSA. And this is supposed to be a 2011 Center of Excellence. Avoid at any cost. Issue in question was that the auto-dimming feature on the rear view mirror wasn't working. Service rep told me that there was no problem, the mirror doesn't dim. I asked him directly if he was sure you couldn't dim the mirror, he replied No, you can't. I left right after that. No sense in pushing a situation as ludicrous as that. I should've just pulled out the manual, flipped to the page about the rear view mirror and the auto-dim function and asked him if BMW lied when they wrote it. More