Dreyer & Reinbold INFINITI

I want to take a moment to recognize Dreyer & Reinbold Infiniti for the excellent service I received during my recent visit. From the moment I arrived, the facility was clean, professional, and welcoming Infiniti for the excellent service I received during my recent visit. From the moment I arrived, the facility was clean, professional, and welcoming. They provided coffee and even additional refreshments such as donuts, which made the waiting experience much more comfortable. The front desk staff was extremely helpful, polite, respectful, and diligent in assisting me throughout the process. I especially want to acknowledge my service writer, Graham Walker, for his professionalism, patience, and clear communication. He took the time to listen, explain the situation, and help guide me through a difficult diagnostic process with my vehicle. I also want to recognize Kenneth, the technician, for his diligent and honest work. He took the time to properly inspect and evaluate the vehicle, and I truly appreciate the effort that was put into diagnosing a complicated issue. It was clear to me that the work was handled with integrity and care. I have 16 years of experience in the automotive business, and I have seen enough over the years to recognize when a company operates with honesty, professionalism, and genuine customer care. Based on my experience, I would definitely endorse Dreyer & Reinbold Infiniti as a company that provides honest, excellent service. Thank you to Graham, Kenneth, the front desk team, and everyone involved. I highly recommend this dealership and service department to anyone looking for professional, courteous, and trustworthy automotive service. Five stars. More

We just purchased our second Infiniti at Dreyer & Reinbold from Andrew Weiss - what a great experience and Andrew is the kindest and most thoughtful salesperson we have ever experienced! Reinbold from Andrew Weiss - what a great experience and Andrew is the kindest and most thoughtful salesperson we have ever experienced! More

Drove all the way from Chicago to buy my new Truck. They had a better selection then anyone else did by me and i saved $8000 on the price. Definately my first choice on all future purchases They had a better selection then anyone else did by me and i saved $8000 on the price. Definately my first choice on all future purchases More

I love Infiniti vehicles but will never go to Dreyer and Reinbold again. My husband and I have been loyal customers in their service department for over 20 years and have purchased vehicles from them in and Reinbold again. My husband and I have been loyal customers in their service department for over 20 years and have purchased vehicles from them in the past but not recently because we found better deals out of state. The first time I purchased a car from them the sales person saw a little hesitation and accused me of not being able to afford this type of vehicle. The second time we considered buying from them the sales person told us that they wouldn’t service our car if we didn’t buy it from D and R. Today, we went in looking to test drive a QX 50 and was told they would not let us test drive a car there because we buy out of state. I could not believe it! Dreyer and Reinbold- you are rude and ridiculous and we will never come service or buy a car from you again ! If you want to be competitive, then offer competitive pricing. Don’t be rude to loyal service customers that are smart enough to cost compare and realize they can get a better deal in Illinois or Ohio! You have lost a customer forever. Be smart and stay away from Dreyer and Reinbold. You will be treated better somewhere else and get a better price More

Outstanding customer service. Everyone that I dealt with was friendly and professional. Keep up the great job Everyone that I dealt with was friendly and professional. Keep up the great job More

Service consultant, Mike Lazaro, is professional, knowledgeable, and customer focused. He is an asset for Dreyer & Reinbold knowledgeable, and customer focused. He is an asset for Dreyer & Reinbold More

dealership was very clean and professional. the service and sales staff very helpful and knowledgeable. the service and sales staff very helpful and knowledgeable. More

One of the best dealerships both in sales and service. I always have a positive experience. I always have a positive experience. More

Scott and Karen are amazing. Great experience. Easy. They care about the customer!!!! Wonderful service. Thank you Great experience. Easy. They care about the customer!!!! Wonderful service. Thank you More

Overall I had a great experience, and would highly recommend this dealership to a friend and will likely be a return customer. recommend this dealership to a friend and will likely be a return customer. More