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Dreyer & Reinbold INFINITI

Indianapolis, IN

4.4
62 Reviews
Dreyer & Reinbold INFINITI is your premiere INFINITI dealership in the southern Indianapolis area. We offer quality new, used and CPO INFINITI vehicles, including the Q50, Q60, Q70, Q70L, QX30, QX50, QX60, QX70, QX80 and more, making us the best choice for all of your INFINITI needs. Our services include trusted INFINITI car repair, original factory INFINITI parts, and financing to help our customers purchase the car of their dreams. Drop by or call Dreyer & Reinbold INFINITI at (317) 708-3606 today!
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9370 Whitley Drive

Indianapolis, IN

46240

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Showing 62 reviews

May 27, 2022

Andrew Weiss comes of as your stereotypical sleezy car salesman that lacks courtesy and professionalism. You know within about 1 minute of talking to him on the phone that he's someone that you don't want More

by apreslin
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Weiss
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Dreyer & Reinbold INFINITI responded

Thank you, Mr. Aaron Preslin, for taking time to post your review of Dreyer and Reinbold INFINITI and your dealings with our store. I am terribly sorry we were unable to make you satisfied. Andrew Weiss is the salesperson with whom you dealt; he has been with our company for many, many years and he has hundreds and hundreds of extremely satisfied clients. I understand that sometimes people simply do not “click” and for that I apologize. The times in which we live in are the most unique that I have seen in over forty years of being in the automobile industry; I am sure you have witnessed the myriad of issues facing many industries like the real estate market, financial markets and others that are tasked with dealing with shortages of all types. It is truly unfortunate that sometimes we do not find a common ground during negotiations and I am very sorry that we could not agree on a price with you. I thank you sincerely for pointing out one of our deficiencies. It’s always tough to swallow the negative comments but your review will certainly help us to perform better in the future. We all wish you the very best luck in finding the perfect car. Regards, Scott Kenney

Jun 02, 2022 -

apreslin responded

Scott, Thank you for the professional sounding reply. Even though Andrew has a long tenure with your dealership, it looks like he has opportunities for improvement in the communication and the way he deals with potential customers. Here is a quote directly from Andrew via email, "I told you our price is the price . And then you my stereotypical customer offers $6500 off I told you and you didnt listen like a typical customer Good luck with Carvana they sell GARBAGE and you get what you pay for !" I'm a little confused about your wording though, where you said, "sometimes we do not find a common ground during negotiations and I am very sorry that we could not agree on a price with you." Andrew stated "the price is the price" and was completely unwilling to negotiate the price that was listed. If you are going for a more Carvana model with non-negotiable prices, you should probably state that clearly in your ads to eliminate wasting both the time of the salesman and of the potential customer along with the tension that went back and forth in our exchanges. Even after I told him that I wasn't interested in the car if negotiation was not possible, he continued to reach out to me making it almost seem like it might be. If that is the case where the car price might be negotiable, feel free to have a different salesman other than Andrew reach out to me. Thanks, Aaron

May 08, 2022

Terrific! Polite, experienced, Met me after closing. My arrival was delayed due to unusual traffic problem. They really went out of their way to help. More

by RN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Jul 26, 2022 -

Dreyer & Reinbold INFINITI responded

Thanks for the wonderful 5 star review. It was a pleasure to service your vehicle

April 13, 2022

These are just great people to work with. Friendly, competent, and very efficient. It is a pleasure to work with them. More

by youngden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue, Sally, Kyle
March 19, 2022

My service was performed by Dreyer & Reinbold Infiniti South of Greenwood. Service Consultant Karen Dunbar is the absolute BEST! She always calls to inform me of anything the service technicians discover More

by Dave Hormell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Dunbar - Service Consultant
January 22, 2022

Excellent service and great responsive personnel. Very much recommended. Car pick up service and car wash are additional bonuses. More

by birhiray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor
January 12, 2022

Please review your estimate this dealer is a thief telling you that you need a repair and you don’t More

by mrgroutandtile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Kenney
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 08, 2021

Very professional people, clean location, they keep you updated with what their techs are working on, will definitely go back for routine maintenance. More

by George
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lazaro
Nov 09, 2021 -

Dreyer & Reinbold INFINITI responded

Thank you so very much for the extremely kind words and your FIVE STAR REVIEW!!! We look forward to serving you again!

September 24, 2021

This is my third purchase at this dealership. I do all the service work here too. More

by Rharrington6536
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen Lloyd
August 22, 2021

Great experience! The team went above and beyond even working with my after-market warranty and providing a loaner until the rental was in place. They explained repairs and provided options. Thank you More

by wertzjk4317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Brown
August 13, 2021

My experience has been extremely great seen 2010. Mr. Brown has always shown me outstanding customer service with my 2006 QX56. He is the most Trustworthy service person I have encountered over my 50 ye More

by jerry.lander
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Kenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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