I was looking for a specific used luxury car and had done extensive research on market value and what I could expect to pay at local dealerships. I had whittled it down to two cars at new car dealerships, and then saw another option at Driven. However, I was extremely hesitant to give a used car dealer a chance as I have only ever bought from franchise dealers. Just for the heck of it we went over and gave it a test drive. Everyone at Driven was very nice, and they were quick to furnish the Carfax report and VIN so I could do a check on the remaining warranty coverage and the vehicle's history. The next day I brought all three cars to my mechanic to be checked out, and Driven was agreeable to this. My mechanic ruled out one car and made recommendations for repairs to be made on the remaining two. I went back to the two dealers, one being Driven, cited repairs needed and made an offer. Of the two, Driven was the most willing to negotiate with me, and via their on-site service department, they resolved the outstanding issues that my mechanic found to my full satisfaction. I felt I got a good value at Driven, and I will visit them again as they have changed my mind about used car merchants.