Driver's Mart

Gerald the sales associate was very professional and friendly always helping me to make the right decision by showing me and my wife multiple vehicles and showing us the good things about the vehicle. H friendly always helping me to make the right decision by showing me and my wife multiple vehicles and showing us the good things about the vehicle. He helped me and my wife make the right decision. Mr. Gerald Dy is a very good salesman, Drivers mart should be very happy to have him in their organization. John Torres and Maria Torres More

So. ..we were coming from out of state to purchase a vehicle. Fabio was our salesperson. I will say he was great with communication and answering all ques ..we were coming from out of state to purchase a vehicle. Fabio was our salesperson. I will say he was great with communication and answering all questions in a timely manner. He was there early on the day we flew in to pick up the vehicle. We looked at the vehicle, it wasn't really clean, Fabio said they do not clean or detail their vehicles, they more focus on the mechanics and safety, that is how they keep their prices down. We were ok with that. The vehicle only had one key, so he even gave us the number of a local auto lock person who came within 45 minutes (Todd from Precision Auto Lock 407-978-KEYS, call him, he's great!!!). When it came to the payment portion, Drivers Mart did not accept payment from our credit union (we were pre-approved). They said they do not accept out of state payments (our credit union has local Florida branches)? They did say they would accept a wire transfer, but we would have to come back in a day or two, again we are from out of state with limited time. They kept pushing their financing which was approximately 3% higher. I called the credit union while in the dealership, they said just finance with them so you can get the vehicle and get out of there, we can switch everything when you get home, (they had also spoken to the dealership and were frustrated with their policy). Ok, now we have all that settled. We take the vehicle, return our rental car, and start to head out. We get on the freeway, and the vehicle starts to really vibrate! Yes, we did test drive the vehicle, but only went on the regular and side streets that they had us follow so we never went over 40mph. The vehicle was vibrating so badly we pulled over at a tire repair shop to have them check out the vehicle and suspension (we have a 1800 mile drive home and we have only made it 73 miles at this point. The tire shop was really busy so we had to wait a few hours, but they didn't want us to drive any further because at visual inspection, one tire had a split, one tire had holes in it and 3 of the four tires were all different manufacturers. When they were finally able to get us in, they pulled all the tires off and called us back to look at them. In addition to the two tires we knew were bad, another one had a split. They assured us the suspension was ok, but we should not drive any further, especially not all the way home. My husband examined all the tires and confirmed what they were saying was true. I text Dealers Mart while this is happening, Fabio says to call when we know for sure what the issue is because at this point, we are ready to bring the car back. Before any work was performed, I called Fabio back at Dealers Mart and let him know 3 of the 4 tires are bad and have to be replaced. He tells me his supervisor says they have their cars inspected and that's that, we can bring the vehicle back if we would like. Really? First, we wanted the vehicle, that's why we bought a plane ticket, rented a car and paid for an extra key ($262.15). Second, what are you going to do, sell the car to someone else and put them in danger? Sad!! So, we ended up getting a whole set of new tires ($1082.72), so we can make it home safely. When all was said and done, the person who actually changed our tires, not the salesperson, came out and said he was happy we came in, he said he would have been terrified for us if we had kept driving on those tires. In the end, it was not the best car buying experience. We have purchased many vehicles in our lifetime and from out of state as well, never any issues such as we had here. What really upsets me is the lack of regards for people's safety and not taking any responsibility. Yeah, at first the price was good, but not in the end , and not at the cost of our safety? More

Great customer service and professionalism. Sees the deal thru till the end no matter how long it takes. Robert and staff made my car purchase an amazing experience. Sees the deal thru till the end no matter how long it takes. Robert and staff made my car purchase an amazing experience. More

We’re extremely happy with the purchase of our vehicle. They totally stood behind it! They totally stood behind it! More

I was sold a 2017 Cadillac XT5. After getting the car off the lot, the service engine light popped on. I called. They said they would take care of it. They ordered the wrong part fo After getting the car off the lot, the service engine light popped on. I called. They said they would take care of it. They ordered the wrong part for my car. They tried to take it to a muffler shop, and the muffler shop would not install the muffler that they ordered for my car. This has been going on for over a month. If you are a person that does not have a lot of money stay away from this dealership. You can end up with a car that has an expense that you cannot afford. I keep getting the runaround regarding the fixing of my exhaust system. They have had my car longer than I have and nothing has been fixed, I get a call two weeks later after my car has been in there shop. If they don’t want to fix it, that’s all they have to say. More

Sold me a $30K+ 2919 Mazda CX-9 SUV and didn't put any gas in it. The car was on Empty. Also the car had a bumper that was hanging because of a clip that was missing. Promised to fix the bumper and the fi gas in it. The car was on Empty. Also the car had a bumper that was hanging because of a clip that was missing. Promised to fix the bumper and the fix they performed didn't hold and they refused to fix the issue they originally agreed to fix. Poor customer service. They also tried to up-sale me on an extended warranty but didn't disclose that their sales person gets a commission for selling the warranty. That's a conflict of interest that they should disclose. It's unethical in my opinion More

This was my first time attempting to buy a car from this dealership and I was very impressed with their customer service and how easy they made it for we to close on the car I found. It was a very positive dealership and I was very impressed with their customer service and how easy they made it for we to close on the car I found. It was a very positive experience and also how they were able to work with my personal bank to get the financing completed. I would send anyone I know that are looking to buy a car to this dealership. More

Gerald was my salesman. He was polite and listened to my concerns that I did not want any haggling with my preapproved loan. He made sure that my parameters regarding price He was polite and listened to my concerns that I did not want any haggling with my preapproved loan. He made sure that my parameters regarding price were met and offered an additional $400 discount. I've done a pre-purchased inspection; mechanically, everything was ok except the brake fluid was dirty. I'm rating only 3 stars instead of 5 because I just found a roach infestation under the carpets in my vehicle. More

If you visit here please see VERNON JOHNSON highly recommended! very polite made the experience of getting a car 100/10. Will be sending anybody I know in need of a car to HIM! recommended! very polite made the experience of getting a car 100/10. Will be sending anybody I know in need of a car to HIM! More

$899 Dealer's charge and they don't do anything to the car other than washing it. They want you to pay $599 to have them inspect it and oil change. car other than washing it. They want you to pay $599 to have them inspect it and oil change. More