Driver's Way Pelham

Easy and Straightforward We needed to purchase a new vehicle and headed over to Drivers Way (after checking their website first of course). We were able to walk around, look a We needed to purchase a new vehicle and headed over to Drivers Way (after checking their website first of course). We were able to walk around, look at vehicles, talk together as a couple, and narrow down our choices all without the hassle of a salesperson trying to "Get me in a vehicle today". The shopping, test driving, financing, and purchasing process could not have been any smoother. We really enjoyed our time with Grant Montgomery at the dealership! More

professional the dealership had a vehicle I was interested in at a price I felt we could afford. Heather was helpful and quick to respond to my questions. Assist the dealership had a vehicle I was interested in at a price I felt we could afford. Heather was helpful and quick to respond to my questions. Assisted the best she could but we had to arrange alternate financing because used car rate was not acceptable to us. We financed the vehicle at a lower rate using our own means for obtaining credit. Vehicle was as described and we are satisfied with the purchase. More

Great Sales Person, Great Price (With Somewhat of a Catch) Our salesman, Adam Negron was fantastic. He was eager to help with every need we had during our trip to the showroom. Our van was available to drive a Our salesman, Adam Negron was fantastic. He was eager to help with every need we had during our trip to the showroom. Our van was available to drive as soon as I walked through the door. While our experience with the sales staff was incredible, we did have a couple of issues with the vehicle once we drove it for a few days. While their internet Customer Care team was relentless for a few days, emailing me numerous times asking how my experience was, only to ignore me when I replied stating that we may have mechanical issues with the vehicle. Within two weeks of owning the Odyssey, we have already had the Master Cylinder replaced and the transmission serviced. We are still under factory warranty, so it wasn't a huge deal, except for the fact that I feel that someone at Drivers Way knew of the issues before the van was sold. We found the original window sticker in the center console where the original asking price was $2000 more than what the sticker had on it when we bought the vehicle. The van wasn't on the lot for very long, and we saw where only a handful of people had inquired about it, so it just seems a little weird that they would have discounted the vehicle that much for no reason. Conspiracy theory? Probably, but oh well. The van now runs as it should, so that's all that really matters. Bottom line, I still recommend Drivers way, and I'll gladly shop with them in the future. More

Top notch service The service at Drivers Way in Pelham is second to none. I am driving the second vehicle I purchased at their dealership and have had it serviced there The service at Drivers Way in Pelham is second to none. I am driving the second vehicle I purchased at their dealership and have had it serviced there. My oldest son and my daughter-in-law are customers now too! You walk in and they make you feel like family! More

Quick and easy great service. This is the second car I have bought from Chris Griffitts at Drivers way. I texted him and asked him some questions. He sent me pics of a car and I This is the second car I have bought from Chris Griffitts at Drivers way. I texted him and asked him some questions. He sent me pics of a car and I drove 1.5 hours that same day to see it. He had the car waiting for me out front to test drive. It was for my daughter and it was a perfect fit. We did the deal in 20 minutes and the Chris offered to drive it for me all the way to My house that night (1.5 hours). It was a great experience and I will buymy next child’s car from Chris for sure. Highly recommend him! Trustworthy and makes it super easy ! More

Excellent Experience Absolutely fabulous car shopping and buying experience! Chad Donaldson was kind, professional, and knowledgeable. Would absolutely recommend him and D Absolutely fabulous car shopping and buying experience! Chad Donaldson was kind, professional, and knowledgeable. Would absolutely recommend him and Drivers Way to anyone looking to purchase a vehicle. We’d been car shopping for around 2 months and our experience with Chad was by far the best. He was always prepared for our appointments and stayed late several times to ensure we were taken care of. He patiently answered all of our questions (and we had quite a lot of those) and went the extra mile to address all of our concerns. Honestly couldn’t say enough positive things about Chad, in our opinion he should be voted employee of the year! More

Pleasantly Surprised The Driver's Way staff was wonderful! Customers are definitely their priority. We didn't plan on making a purchase that day, but they had wonderful pr The Driver's Way staff was wonderful! Customers are definitely their priority. We didn't plan on making a purchase that day, but they had wonderful prices and made the process so easy. We are beyond happy with our purchase! More

Excellent experience at Driver's Way! Mark Higgins provided awesome service with the purchase of my car. He provided assistance with purchasing a car with no haggling to me as the consumer Mark Higgins provided awesome service with the purchase of my car. He provided assistance with purchasing a car with no haggling to me as the consumer! More

Initiated but canceled We initiated a purchase of a used car in excellent condition but with very high mileage. Two days later we decided the mileage was too high for our pr We initiated a purchase of a used car in excellent condition but with very high mileage. Two days later we decided the mileage was too high for our projected needs. We had only signed papers, but had no copies of those papers, had not paid any money for the car, and had not yet taken possession of the car. Driver's Way allowed us to back out of the agreement and Eddie, in particular, really impressed us with his customer service. I will certainly return for our next car purchase and encourage our friends to visit Driver's Way. More

Great Service Don and Joe are great and trustworthy. They always treat me with kindness and respect. Daniel was very helpful and treated me with respect. Thank Don and Joe are great and trustworthy. They always treat me with kindness and respect. Daniel was very helpful and treated me with respect. Thanks! More