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Driver's Way Pelham

Pelham, AL

Overview
Reviews
Vehicles
4.9
2,074 Reviews
240-Point Total Inspection + the most extensive reconditioning process in the industry + 3-day return + 30-day exchange + 90-day/3K-mile warranty on Driver's Way Certified vehicles. Driver's Way was designed from the customer point-of-view: you’re free to shop at your own pace, test drive hundreds of makes & models on one lot, & choose from numerous independent financing options. We employ a low-pressure sales force & fixed, no-haggle pricing. We select premium, top-condition, low-mileage vehicles for our lots. Driver's Way: A nearly new car. A brand new experience.
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100 Driver's Way

Pelham, AL

35124

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Showing 2,074 reviews

October 04, 2022

Very courteous when making reservations, ready for you upon arrival, timely completion of service, informative associates w any additional service needs, invited to return for future services. Clean and f More

by chippurser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Amick, Braulio Angel
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October 01, 2022

Great experience with Braulio! He recommended the vehicle we bought! Great recommendation and thank you for the great buy. More

by albates21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel, Ginger Sims, Braulio Angel
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September 29, 2022

Great fast friendly service. They brought my vehicle to me! I would recommend Drivers Way!!. More

by dkkey24
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bruno Riechert, Chad Donaldson
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September 28, 2022

Everyone was fantastic and gave us a great deal. We are repeat customers and love the service and friendships we have made. More

by jimandmarthad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Coogan, Braulio Angel
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September 28, 2022

What I most enjoyed about my shopping experience is what they DON’T do. No “pitching”, no pressure, no distracting sales-speak as I’m trying to think about my car buying decision. I don’t care to haggle abo More

by chriscoliver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe DuPriest, Terence Corprew
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September 28, 2022

They were fast, efficient and very friendly! We appreciate their great service and plan to use them in the future! More

by amandatucker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gilliland, Don Amick
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September 26, 2022

Its always a pleasure to go to Driver's Way to have my Lexus serviced. They have a great, friendly staff and a short wait time. More

by roxie.speed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gilliland, Don Amick
Print
September 24, 2022

Suv had damage to one wheel that was not brought to my attention. Should have been since especially since they gave me less on my trade because of wheel damage. Also didn’t have 2nd key at their location More

by clparsons1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braulio Angel
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September 22, 2022

Sales people were great to work with. Finance will take advantage of you and add percentage points to you deal More

by cdunc17
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Walker, Chris "CT" Thomas
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Sep 22, 2022 -

Driver's Way Pelham responded

We assure you this is not okay with us either and we are addressing the situation. We gave you a rate from one lender that was confirmed and not marked up at all. We had a rate that was pending final approval, again not marked up at all, from the lender you ended up using. That lender gives us the guidelines of loan percentage based on a particular credit score and/or rate for that particular situation, and we do not mark those up at all. We have no idea what they did for you while you were speaking to a different department of their bank, we simply gave you exactly what we were given by them. We are happy to provide that documentation for you so you can see for yourself. We are very confused right now because we are simply following their guidelines that they provide us - and your rate or money down requirement should not be different using them through us or going directly to them. We have reached out to our representative with them to resolve this matter because it is unacceptable that they would have us tell you one thing and then a branch representative tell you something different.

September 22, 2022

Customer service provided by a Joe DuPriest was excellent. Whole experience was pleasant and seamless More

by bcraig3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe DuPriest
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