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Driver's Way Pelham

Pelham, AL

Overview
Reviews
Vehicles
4.8
2,065 Reviews
Call Dealership (205) 982-8326
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100 Driver's Way

Pelham, AL

35124

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Showing 2,065 reviews

May 10, 2022

Service Department has shown excellent customer service. I recently bought a set tires from the dealership and they were cheaper than expected. More

by jamieul33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gilliland
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May 10, 2022

This was my first experience and it went great! !! Everyone was welcoming and very helpful. I highly recommend! More

by mlg0325
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Corprew, Chris "CT" Thomas
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May 10, 2022

This no-haggle policy on car prices works for me. And interaction with personnel was excellent. More

by dtpeel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wahl
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May 10, 2022

Was overall happy with my experience at dealership Joe dustiest is a great person to deal with More

by boogady67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Donaldson
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May 10, 2022

Made buying a car great fun, enjoyable and easy! Employees very nice and work hard!!! More

by pandawells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Coogan, David Fievet
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May 07, 2022

Fast, Efficient, Courteous get you in and out as promised. Listens to your concerns. Doesn’t over schedule customers. More

by kareneggler54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gilliland, Ginger Sims
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May 07, 2022

Shopping at DriversWay with Bruno is always a great experience! We have bought the vehicles from him so far. We will be back for our next one, too. More

by dreeves
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Riechert, Joe Coogan
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May 07, 2022

They had what I wanted but the service was very lacking. I spent $75k on a vehicle and never met a manager or finance. I did not receive a call to let me know financing was ready. I had to come back the nex More

by btdkhayes
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I never met any of these people., Chad Donaldson
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May 09, 2022 -

Driver's Way Pelham responded

We sincerely apologize the Customer Service you received was not to our standards. While it's not uncommon for someone to purchase a vehicle without meeting managers of any kind, it is absolutely customary for a member of management to at least check on you, thank you for your business, and offer to assist in anything you need in the future. We are sorry that didn't happen for you and we've addressed it with our staff. We've also spoken with your Sales Associate directly and addressed these issues. Your experience should have been flawless and we regret that we didn't provide that for you. If you need anything further, please don't hesitate to reach out to us directly. We welcome your feedback and the opportunity to fine tune our process even more.

May 05, 2022

I had a feeling wonderful experience trading in and buying a new car. This is the second car I have bought from Hwy 280 location and third from Driver’s Way. More

by Cindy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Fievet
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May 04, 2022

Tracie and Terrance were VERY awesome! They were a lot of help, very kind, patience, and professional! We appreciate everything these two done! More

by e.joiner30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie , Terence Corprew, Chad Donaldson
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