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Driver's Way Pelham

Pelham, AL

4.8
2,065 Reviews

100 Driver's Way

Pelham, AL

35124

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Showing 2,065 reviews

September 27, 2021

It was a good experience , the only think that could have made it better if the Air Bag issue could have been handle as well vs taking it to a dealership for this. But other than having to take my auto to More

by ptaylor7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Coogan
Oct 06, 2021 -

Driver's Way Pelham responded

Thank you so much for your honest and kind feedback. We do try to get recalls and such handled prior to the sale, but unfortunately, that doesn't always happen. We do appreciate your help with getting this accomplished and sincerely appreciate your business. We hope you're enjoying your vehicle!

Oct 06, 2021 -

ptaylor7 responded

Sorry your reply did not match my comments , which was when I brought my auto in for service there was some items you could not handle and I would need to take it to a dealership to handle , which in turn would make me think why not just take to a dealership for all the service as they could do it all . I do feel as if your service was better and would be willing to split my time because of your quality of service . Just stating a fact that some may go elsewhere when you cannot perform all service needed.

Oct 06, 2021 -

Driver's Way Pelham responded

You're right! We definitely misunderstood your initial comment. We will certainly speak with our Service Department about this so that we are able to make the process better for you and our other guests. Again, we sincerely appreciate your honest feedback and hope everything gets properly handled for your airbag issue.

September 27, 2021

We got a car from Driver's Way 280 and it was an experience. The salesman was very nice and got the deal done with ease. He explained everything so that we could understand and the whole car buyin More

by mauricelindsey7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Rayford, Braulio Angel
Oct 06, 2021 -

Driver's Way Pelham responded

Thank you for your positive feedback on your experience. We sincerely appreciate your business and hope you're enjoying your vehicle!

September 27, 2021

I arrived before opening to peruse the lot and had planned to come back in the afternoon. One of the finance managers saw me and offered me a test drive. He also called a sales associate to make sure More

by nickandwendywood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gilliland, Chad Donaldson
September 27, 2021

I had a great experience buying from Drivers Way! I am extremely picky and had a lot of questions about the used vehicle I purchased (2001 Toyota Tundra 4WD). The staff answered every question I had. Th More

by josh@mcneilcabinets.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Glenn (5) stars great experience!
September 25, 2021

Was a very good experience and was professional and very pleased of the work the detailing team, service people did. More

by benjamincherryiii
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Lynn, Mark Higgins
September 23, 2021

Such an awesome experience. Kind and helpful staff. They could not have been any better. More

by Tommie_2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Glenn , Heather Carter
September 23, 2021

Salesman 'Mike' blew the rating. Mix up brought the wrong car over from 280 after we waited over lunch and into the afternoon. We went over to 280 ourselves, met up with Kirk, he showed us what we needed and More

by riperkins
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Sterley, Adam Negron, Joe Coogan, Mike Wahl
Sep 24, 2021 -

Driver's Way Pelham responded

We are so very sorry. We spoke with management as well as Kirk and they filled us in on the situation. There's nothing we can say other than we sincerely apologize for one of our Sales Associates massively "dropping the ball" on this one. We are also truly grateful you gave Kirk a chance to make things right - and that he succeeded in that task! We sincerely appreciate your business and hope you're enjoying your vehicle!

September 22, 2021

Ginger was very nice and helpful. Would come to see her again if we should need another vehicle. More

by Ltlaurie1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginger Sims
September 21, 2021

We have bought three cars from here. Great customer service, friendly, but also makes sure that you also understand everything More

by stephenabrams18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Corprew, Mark Higgins
Jan 04, 2022 -

stephenabrams18 responded

Very great service!

September 20, 2021

Prompt service, great communication, and extremely fairly priced compared against local competitors. Will definitely use again. More

by hktyra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gilliland, Don Amick
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