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Driver's Way Pelham

Pelham, AL

Overview
Reviews
Vehicles
4.8
2,065 Reviews
Call Dealership (205) 982-8326
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100 Driver's Way

Pelham, AL

35124

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Showing 2,065 reviews

September 20, 2021

Exceeded our service expectations! Will definitely visit again for future service needs. Clean, courteous, prompt. More

by XC90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Amick, Chad Donaldson
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September 20, 2021

Service department was great! Went in for standard oil change and inspection. Prompt and friendly and efficient! More

by dannycottingham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Amick
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September 18, 2021

Hours were convenient, and the staff was friendly. We had a 2 year old in tow and eveyone was accommodating. More

by Ffc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Riechert
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Oct 06, 2021 -

Driver's Way Pelham responded

Thank you so much for your review. We are so glad things went well for you and the kiddo! :) We appreciate your business and hope you're enjoying your vehicle!

September 16, 2021

We have purchased 5 or 6 vehicles at Drivers Way over the last 20 or so years. We have had great experiences from beginning of shopping to end purchase each time. More

by robertc
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall Glenn, Dawn Calvert
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September 16, 2021

Easy streamlined process to purchase a vehicle.Well Easy streamlined process to purchase a vehicle. Well organized and personable staff! Best experience ever! Ask for Heather Carter👍 More

by riverbendcoop3600
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Carter
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September 14, 2021

Paperwork wasn’t really gone over very well. They automatically added on an extended warranty..which I probably would have gotten, but I was not offered or explained different options for that. More

by hcd_92
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris "CT" Thomas
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Sep 20, 2021 -

Driver's Way Pelham responded

We appreciate your feedback and have spoken with your Sales Associate, as well as the Internet Team you spoke with and our Sales Manager who spoke with you as well. Your Sales Associate apologizes if anything was not explained extensively enough for you. However, we do see where the extended warranty was spoken about via email with the Internet Department as well as by the Sales Manager with whom you spoke. If you would like to change anything about your documents or have any further questions, please reach out to us. We are more than happy to see what we're able to do.

Sep 20, 2021 -

hcd_92 responded

Please forward me those emails concerning the extended warranty options so I can read them for the first time.

Sep 20, 2021 -

Driver's Way Pelham responded

Without going into detail about your rate and payment range publicly, one of those emails specifically states..."depending on whether or not you get an extended service plan..." in reference to your particular payment range. Your extended warranty was never "automatically" included because you sign multiple documents stating you are making that added purchase. We are happy to cancel that for you if you prefer. Please reach out to us and let us know what you'd like us to do for you. You can email sales@driversway.com or call (205)982-1998.

Sep 21, 2021 -

hcd_92 responded

Oh ok-so “whether or not you get an extended service plan” goes after and explains the different options for that. Interesting.

Sep 21, 2021 -

Driver's Way Pelham responded

We are trying to be as kind and as accommodating as possible, but you are making it clear that you do not want any resolution or peace with this situation. Again, please reach out to us at sales@driversway.com or at (205)982-1998. We will be happy to cancel your extended warranty for you.

September 14, 2021

They have a huge inventory of late model vehicles of all types. They don’t haggle nor pressure you, but they are attentive. More

by gary.smiley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Riechert
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September 13, 2021

Service was really quick. The service rep was waiting for me at the door with the floor cover and key tag ready to go. In and out in under 30 minutes. Waiting area is nice and spacious as well and vending ma More

by Michael
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Gilliland
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September 13, 2021

I traded my car and bought an SUV from Kirk Sterley at Drivers Way 280. I can’t say enough about how pleasant and easy this transaction was! I didn’t feel pressured at all, but confident in my purchase. D More

by jwaller2203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Sterley
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September 13, 2021

I trust them. Have never been pressured to add on anything just for a sale. Straight shooters who take care of me and my car. Great people snd service. More

by blynnewells
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Amick
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