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Driver's Way Pelham

Pelham, AL

4.8
2,065 Reviews

100 Driver's Way

Pelham, AL

35124

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Showing 2,065 reviews

September 13, 2021

We had a great experience from beginning of shopping to end purchase! Sales Associates were amazing! I have already recommended many of my friends/family to make their purchases from you. We will definitel More

by momof3acs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marshall , Dawn Calvert, Lance Keener, Grant Montgomery, Ginger Sims
September 09, 2021

Chris Griffitts was Amazing to work with!! He is defiantly a one of a kind salesman! ( : Would highly recommend working with him! Overall experience was great throughout the whole process! More

by jliebe27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Griffitts
September 09, 2021

Nice dealership, low pressure, kind salespersons. Made the process easier than all other dealers we visited. Cars were in excellent shape and were easily accessible. More

by pwm4bama
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Business Development, Mark Higgins, Ginger Sims
September 09, 2021

My whole car buying process was completely unexpected, yet I walked on the right car lot a the right time! Chris Griffitts was such a great salesman to work with and took the time needed to find what I wa More

by madison29000
Recommend Dealer
Yes
Employees Worked With
Dawn Calvert, Don Amick, Chris Griffitts, Ryan Lynn
Oct 06, 2021 -

Driver's Way Pelham responded

We love to hear this, so thank you for your review! We are so glad things went well for you and sincerely appreciate your business! We hope you're enjoying your vehicle!

September 08, 2021

Dealership was recommended to me by two friends who we’re very satisfied customers. My experience was positive. There was no pressure. I do wish the paperwork process could have taken less time. More

by mglenboski
Recommend Dealer
Yes
Employees Worked With
Adam Negron
September 07, 2021

It was a friendly, no pressure experience from the moment I expressed interest in finding a new car online until the salesperson walked me out to my newly purchased vehicle and waved goodbye. Ginger was extr More

by Jimmy G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ginger Sims
September 07, 2021

My experience was easy, quick, honest and efficient. The staff was personable, guiding me through the process, and answering all my questions. The only negative was the lack of cars under $20,000! More

by denisemfreeman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Coogan, David Fievet
September 07, 2021

Bruno was amazing to work with ! He always makes it easy. He is honest and knowledgeable and never pushy. The entire experience at Driver's Way Pelham was professional and friendly. We will be back. More

by SDLILIPAD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Riechert
September 03, 2021

Horrible Horrible experience i have had the car for one week and tomorrow will be the third time to take it in for repair. 5th More

by amandaruiz94
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Grant Montgomery
Sep 15, 2021 -

Driver's Way Pelham responded

Thank you for the feedback. We've reached out to our Service Department about the issues. It seems that when you brought it in, you had run over something or braked hard and that bent the backing plate. This was not the condition when you purchased the vehicle because the noise it made when you brought it back was so very noticeable...it was extremely loud. We repaired that for you and went ahead and replaced the belt, both at no charge to you even though the vehicle was sold to you "As Is" days earlier. We were more than happy to take care of these couple of things for you since we value our guests and want them to be happy with their purchase. We do apologize if this wasn't the customer service you'd prefer. Please reach out to us with any further details you'd like to share so we can research it and make corrections where necessary. We hope you're enjoying your vehicle!

September 03, 2021

Great Services by both Sale Agents who help make this buying process quick and efficient. They were very friendly and professional. I would definitely comes back and recommend Drive's Way to anyone who More

by Youa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Corprew, Grant Montgomery
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