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Driver's Way Pelham

Pelham, AL

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2,065 Reviews
240-Point Total Inspection + the most extensive reconditioning process in the industry + 3-day return + 30-day exchange + 90-day/3K-mile warranty on Driver's Way Certified vehicles. Driver's Way was designed from the customer point-of-view: you’re free to shop at your own pace, test drive hundreds of makes & models on one lot, & choose from numerous independent financing options. We employ a low-pressure sales force & fixed, no-haggle pricing. We select premium, top-condition, low-mileage vehicles for our lots. Driver's Way: A nearly new car. A brand new experience.
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100 Driver's Way

Pelham, AL

35124

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Showing 2,065 reviews

December 03, 2020

The WORST experience EVER. I was treated very bad. They had already ran my credit, the ONLY reason I went through with it through them. More

by mczeali3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Rayford was nice, Dawn Calvert, Lance Keener, Mark Higgins
Dec 05, 2020 -

Driver's Way Pelham responded

I apologize that you felt that you did not receive the great customer service that we at Driver's Way pride ourselves on giving to our guests. When your plans changed and you were able to come pick up your vehicle early, which I'm happy for you that you were able to, the General Manager of Driver's Way set aside several hours of that day to be able to run across town for you when you arrived. I'm sorry that you did not feel that we were doing everything we could to help you in your situation, but I can assure you that we were as we do value and appreciate your buying from us. Dawn Calvert General Sales Manager

Dec 05, 2020 -

mczeali3 responded

The general manager didn’t set aside anything “for me”. The general manager set aside his time for Driver’s Way, because I guess he didn’t trust the process. Everything he did, I could’ve done and was willing to do. My review wasn’t made for a debate. I stated how I was treated and how I felt. It benefits me in no way, to state anything that’s not true or didn’t happen. I have my car, you guys made your sale. The car I purchased is a Christmas gift for my 17 year old daughter. After the Holidays, I’m definitely in the market to purchase another one for myself, it definitely won’t be from Driver’s Way. I partly fault myself for how I allowed myself to be treated, because when I texted Mark to ask a question in an attempt to narrow down my search and he told me to goggle it, that was my sign then to move on. I was just determined not to let anything ruin my daughter surprise. Dawn it’s interesting that you’re the one that responded to my review, because you were the rudest one there, so I’m not surprised that this is your response.

December 03, 2020

Outstanding service and very quick finalization of the deal. All the staff we worked with die a great job answering questions and satisfying our vehicle needs! More

by pinnowc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hanks, Kirk Sterley, Joe Coogan
November 30, 2020

An outstanding vehicle purchase experience from start to finish! Highly recommend. I looked on line at the inventory and had chats with a couple of people - the only name I remember was Kayleigh, but there More

by cwf1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayleigh and Brian, Terence Corprew
November 29, 2020

The only reason I purchased this vehicle from Driver’s Way was Chris Griffitts. The only reason I shop at Driver’s Way is because of Chris. More

by aburell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Griffitts
November 27, 2020

Grant Montgomery did a great job helping us through the buying experience. We were able to look at several different models of the type vehicle we wanted and then several of the model selected to choose f More

by matt.hardegree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Montgomery
November 21, 2020

From start to finish everyone was so helpful and professional. The car was just as it was advertised and the process was very simple and easy. I got more for my trade in than expected! More

by william70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terence Corprew, Grant Montgomery
November 20, 2020

My sister is trying to get back on her feet as a young person out of an abusive relationship. She has no credit and no savings, so I was trying to help wherever I could to get her into a reliable vehicle More

by Kendyl Ellison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Griffitts
November 18, 2020

I have been buying from Driversway since 2005. They have the best inventory, the best pricing, the best trade in value and the best people. Don't waste your time and money anywhere else. More

by 2009hondaaccord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Montgomery
November 13, 2020

HUGE DISAPPOINTMENT! TACKIEST $42,000 sale in history. The ONLY person at the dealership that did ANYTHING for me was a lucky salesperson who met me at the door. I already knew I wanted to purchase the SU More

by andrearoberts
Price
Recommend Dealer
No
Employees Worked With
Business Development
Nov 16, 2020 -

Driver's Way Pelham responded

After reviewing the detailed notes from our phone conversations and extensive email correspondence with you, we are trying to find an email or phone call that wasn't returned, replied to, or addressed immediately. We will certainly follow through with that and will address your comments with anyone who didn't properly respond. At Driver's Way, our Finance Managers do not typically interact with guests because our Sales Associates are able to submit the credit app, go over the rate options with you, sign paperwork, etc. We are not a traditional dealership, so we know that the modern approach can seem foreign to some guests. However, we will make sure our team is reminded of the importance of communication at every step in the process. We wish things had gone more smoothly for you and sincerely appreciate your business. If there's anything else you'd like us to address about your process, please feel free to reach out to us directly. We always want to take these opportunities to fine tune our team and our process!

November 12, 2020

Chris Thomas did an outstanding job of getting everything together and the deal completed. Each vehicle I looked at was immaculately clean and prices/info readily visible. My next vehicle search will start a More

by craigworth1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Thomas, Bruno Riechert
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