Driveway - Online Convenience Delivered

I like my car. I was not told about paint damage to front of vehicle that didn't show in pictures. I was also told that the car was receiving a "premium wash and in I was not told about paint damage to front of vehicle that didn't show in pictures. I was also told that the car was receiving a "premium wash and interior wipe down." The car was delivered completely filthy inside and out. Smelled like cigarettes. As a dealership, the car should be completely detailed prior to delivery just like a walk in dealership. Was very disappointed. More

There was hiccups. Not from Driveway though. From the start Driveway was very receptive in handling the overall process of selling my vehicle. From the time I accepted Not from Driveway though. From the start Driveway was very receptive in handling the overall process of selling my vehicle. From the time I accepted my offer until pickup, Driveway went above and beyond making sure my questions were answered over text and phone calls. They kept me in the loop of where the process so I always knew what was going on. I can’t just say one person went above and beyond because they all did. I would definitely recommend as I also got the best value for the sale of my vehicle. More

Such a smooth and fast transaction! Quick responses, answered all of my questions and gave great, easy to follow instructions Quick responses, answered all of my questions and gave great, easy to follow instructions More

Kevin who delivered my vehicle was awesome! And it arrived ahead of schedule which was a very nice bonus, ahead of the weekend! And it arrived ahead of schedule which was a very nice bonus, ahead of the weekend! More

The Gentlemen tyler went above and beyond to help me, after accepting the initial offer the company tried to say the offer expired after I had already accepted an agreed upon amount. He was able to send after accepting the initial offer the company tried to say the offer expired after I had already accepted an agreed upon amount. He was able to send it to another supervisor who rectified the situation for me which was greatly appreciated. Thank you to that supervisor and everyone who helped with the process. Now just few days to settle with the bank but happy with the process and would use them again. More

Driveway did have the entire process pretty streamlined (although some of the reps were not very competent) but be careful because they will not disclose any of the less obvious issues a vehicle has and yo (although some of the reps were not very competent) but be careful because they will not disclose any of the less obvious issues a vehicle has and you will be stuck with repair costs. In my case, a $400 taillight was broken and filled with condensation (likely from the dealer detailing) and I didn't notice it until it quit working a week post sale. The customer service rep (Lidia) first indicated they would take care of replacing it, I just needed a quote, then a few days later told me they would not be covering it because the vehicle was 'advertised with this flaw' although no photos or walk throughs I was provided with pointed this out. After this message saying I was on my own, they will no longer respond to any inquiries I have... Right now it is just a $400 tail light but I am just blown away that after buying a $60k vehicle they could care less about customer satisfaction. I will never buy from Driveway again. Stick with a dealer where you can at least have some kind of relationship with the sales rep. More

Driveway made the process of selling my car smooth. They were in frequent contact and it all moved along quickly. They were in frequent contact and it all moved along quickly. More

Wanted to sell my 2023 Prius Prime because my wife HATED the shifter. Driveway offered the best price and someone to help thru every step. They agreed that when the car haul guy loaded my car on his trailer the shifter. Driveway offered the best price and someone to help thru every step. They agreed that when the car haul guy loaded my car on his trailer i was to take a pic and send them the pic. I had set up for RTP, so payment takes seconds….cleared money into my account immediately. I watched it arrive in my account in seconds!!!! More

Initially my husband and I were very skeptical about the online purchase of a vehicle so we decided to do some research before making a decision. After confirming that Driveway was indeed a legitimate compa online purchase of a vehicle so we decided to do some research before making a decision. After confirming that Driveway was indeed a legitimate company we proceeded with the purchase! I cannot express how happy we are with our purchase. The staff were all extremely helpful and attentive as we often expressed our concern regarding the online purchase of a vehicle. During the coordination of our delivery we were assigned the most amazing representative (Kenneth “Ken” Myers) who removed all of our concerns regarding the overall transaction. He literally removed all of our concerns with his ability to communicate updates as often as we needed them. Ken… you made our purchase the amazing experience ever! Thank you More

From start to finish, the experience has been great. Team members followed up at all steps, Henry and Richard were great and made the delivery and pickup process easy. Team members followed up at all steps, Henry and Richard were great and made the delivery and pickup process easy. More