Driveway - Online Convenience Delivered

So much for taking the hassle out of the car buying process. Once they get your money, their customer service is abysmal, and you'll be thrown through an endless loop of "I'll escalate this issue and g process. Once they get your money, their customer service is abysmal, and you'll be thrown through an endless loop of "I'll escalate this issue and get this resolved" and "I'll contact out satisfaction department" (which I'm pretty sure doesn't exist). They prey on the young and poor customers, because they think we don't have any other options available to us, but I'm at a point where getting my lawyer involved may actually end up being the cheaper option (since I've already been making payments on a car that I can't even legally drive) I got my car from Driveway on October 18th, and I've been told that my plates are being processed at the DMV for almost two months now. I just found out today that apparently it hasn't even been sent off to their "DMV Department", despite having already made two payments. Keep searching, Driveway offers you double the hassle of the already arduous car buying process, without any of the luxuries of being a car owner. More

Would not recommend… same issue as everyone else. Lack of communication. Bought car in October and have yet to hear about my registration status or when I will receive that. I don’t understand what t Lack of communication. Bought car in October and have yet to hear about my registration status or when I will receive that. I don’t understand what takes so long if all paperwork is submitted to them in a timely manner. This has been the worst car buying experience ever. I call and never receive a call back. More

Edit - the delivery coordinator worked with me and helped to get me a temp tag. Changing from 1 star to 2 stars because of most of the employees have been kind and tried to help. But they seriously need to i to get me a temp tag. Changing from 1 star to 2 stars because of most of the employees have been kind and tried to help. But they seriously need to improve the system. They are wasting time and money from both customers and employees. Every single step had mistakes after mistakes. Now I finally got the car but it came without any paper work or tag. More

This place is a joke. Crappiest customer service and lack of communication I have ever had to deal with! I purchased a vehicle in May 2022. It is now December 2022 and hav Crappiest customer service and lack of communication I have ever had to deal with! I purchased a vehicle in May 2022. It is now December 2022 and have still not received plates for this vehicle. I can no longer purchase TEMP plates as the state I live in only allows 3 per vehicle which we maxed out a long time ago. So here I am driving on expired temp tags and cannot get a clear answer as to why. Dont waste your time here. This place is a JOKE! More

4 months and no tag. I call them daily and even made a complaint to BBB, still no tag, let alone a response other than "someone from customer service will contact you." I call them daily and even made a complaint to BBB, still no tag, let alone a response other than "someone from customer service will contact you." Do not buy from this company. This has been an awful experience. More

Worst car experience ever ! I finally got the car of my dreams but it’s been almost 4 months no tags no registration car had no inspection! They expect me to pay on a vehicle I I finally got the car of my dreams but it’s been almost 4 months no tags no registration car had no inspection! They expect me to pay on a vehicle I can’t even legally drive . I don’t know what to do never can reach the correct department I just cry sometimes . I have gotten myself in depth behind a car I have no entitlement to ! Please help More

No idea how they got 4 stars. May be change Online "Inconvenience" Delivered. Stay away or runaway if you are close to them. Disgusting customer care and car is not that good. I May be change Online "Inconvenience" Delivered. Stay away or runaway if you are close to them. Disgusting customer care and car is not that good. I had to drive on expired temp tags for 5 months before I got my license plates. I had to almost raise a complain with attorney to get my plates. I am still waiting for my inspection sticker reimbursement which I requested a month ago. No reply to emails or get any calls in case of inconvenience. I am in process of raising a compliant (https://www.attorneygeneral.gov/) and a lawsuit for the inconvenience. They will talk to you until you pay them and then they will leave you, any troubles with car they will not even look at a you and its like do it yourself or xx off. Better of buying car from Carvana if looking online or pay some more at local dealership and avoid stress which may give you a bill at the doctors. More

THIS COMPANY IS HORRIBLE! !!!!!! AWFUL CUSTOMER SERVICE AND I LUCKILY BACKED OUT OF ANY DEAL BEFORE IT HAPPENED. !!!!!! AWFUL CUSTOMER SERVICE AND I LUCKILY BACKED OUT OF ANY DEAL BEFORE IT HAPPENED. More

One of the worst online dealership, avoid them with all means. I bought a car from them and it has a major engine issue that was not disclosed by the sales team. I had to pay for shipping the car an means. I bought a car from them and it has a major engine issue that was not disclosed by the sales team. I had to pay for shipping the car and for returning it, and no one apologized or provide a good customer service I used the 7- days money back guaranteed which is a joke, since you have to wait weeks before getting your money back or your trade in car. Save yourself money and time and do NOT make the mistake of buying from them. More

Driveway. com doesn’t even deserve a 1 star review. If you are considering purchasing a car through this website, DO NOT DO IT. I don’t care how good the price com doesn’t even deserve a 1 star review. If you are considering purchasing a car through this website, DO NOT DO IT. I don’t care how good the price is, I’m telling you it is 100% worth paying more elsewhere. This company does not care about you or your money and you will regret it. My experience thus far: Purchased a car through driveway without reading any reviews. First mistake. This was my first time buying a car with a loan, and I didn’t fully understand APR loans and interest charges. Driveway gave me a proposal that DID NOT include the interest charge and I asked them, “are there any other fees/costs that are going to pop up later?” The sales woman assured me there wouldn’t be and this proposal was the final total cost. She lied. There was an additional $8k+ that popped up later hidden in the paperwork. Again, these people only want to make a sale and have no problem deceiving you. The way they communicate the entire delivery process and the process of getting you your tags/title is terrible. The communication is the equivalent of a high school drug deal or something, texts/calls/emails from multiple people who aren’t on the same page about anything. When it finally came time for my delivery, I got a one line email from someone on the Wednesday before Thanksgiving saying “they want to deliver on Friday”. I said ‘OK? They want to? Are they?’ I never heard back. I got a call on Friday while at work from a delivery driver telling me he is on his way and will be at my address in 3 hours. Great! Let’s stop everything I’m doing to deal with this. Oh, but it gets even better.. The guy calls me roughly 3 hours later telling me he’s lost on my road, so I happily agree to walk out there and direct him into my driveway. While I’m walking out I’m on the phone with him and he has his truck parked on the side of my road directly next to my driveway (I live in middle of nowhere with no other driveways near mine for a mile on either side). He says to me something about he has a 30ft trailer and he’s complaining, I clearly get his gist that he just doesn’t want to back his trailer into my driveway or pull in. That’s fine though, whatever…. Oh, but it gets better… I’m standing near the trailer as he gets his ramps out (tire wide ramps) and he begins talking about how bad electric cars are (I bought a Tesla) and is just a totally unpleasant guy to be around at this point. He puts the ramps on the trailer and gestures to me to pull it off myself. I’ve never reversed a $60k car or ANY car off of a flatbed trailer IN MY LIFE, but I see no other option at this point because this guy clearly hates his job, hates this car, and I don’t trust him to go anywhere near the car at this point. As I’m backing the car off, he’s watching me and I see him wince as the front bumper is moving over the ramps. I ask if anything scraped and he wouldn’t say anything. So I wasn’t sure at this point. Oh, but it gets better… I couldn’t really tell if there was damage under the bumper or ANYWHERE on the entire front half of the car because it was COVERED in mud. Big old globs of mud had been tossed into the front of the car, probably stones and everything else being whipped into the car from this guys truck as there was zero barrier between his trucks tires and the trailer/car. It was a rainy day and it was apparent this guy didn’t even attempt to drive slow with this car in tow. Oh, but it gets better… He hands me some papers to sign and asked me to write ‘no damage’ by the signature, I just did it because what the xxxx am I gonna do with this guy. Then he says I need to sign on his phone, but he couldn’t get the app open. So he says to xxxx with it, says the paper work is good enough for him. I said ‘as long as it will all work out’. He says “I don’t know if it will, all I care about is the paperwork” and then he left after talking some more about how much he hated electric cars. So here I am with my $60k car covered in mud with only pieces of paper on the floor mats. Windshield covered in mud, I had no choice but to use the wipers to get the car in my driveway, which caused tons of mud to get pushed down into that gap between the windshield and the hood. That’ll be fun to clean later. I checked the bottom of the front bumper once I got the car home and sure enough, under all the mud there’s a big chunk of paint missing from the car scraping the trailer ramp. It was at this moment I realized why the delivery driver didn’t want to pull the car off, he knew 100% his trailer wasn’t suited for this car, he may have even scraped it when loading the car and he wanted all liability on me. Or he didn’t and he just didn’t want to risk scraping it in front of me and make his day longer than it had to be. Either way, this goes to show the level of organization and care Driveway.com has when it comes to fundamental aspects of their business. My 7 day ‘trial period’ has officially begun, and, I can’t even drive the car because I have no temp tags and I have gotten zero communication telling me when I can expect the temp tags. I have talked to other Driveway customers who never even received the temp tags, so I’m really hoping this isn’t going to happen to me. If I do not receive them by Monday (Saturday now), I will be attempting to return the car. But, I’ve read many reviews from Driveway customers stating that Driveway wouldn’t even respond to them once they decided they wanted to return the car, they never hear from the company until after the 7 day period has expired. How convenient. Do yourself a favor, avoid Driveway.com at all costs. More