Driveway - Online Convenience Delivered

Don’t walk, RUN! From this dealership. As other have said, since wiring over my $$ to this dealership it has been nothing short of a disaster. Terrible customer servi From this dealership. As other have said, since wiring over my $$ to this dealership it has been nothing short of a disaster. Terrible customer service. I bought the car 9/7/22 and paperwork is still not submitted to the DMV and nobody has an answer why. Cassandra, Christina and Anne have all been less than helpful and when I asked to speak with a supervisor they “don’t know her number” “only know her name is Amy” and “don’t know when she works.” Save yourself the time and frustration, this company is a joke. More

I had previously left a review where I was not too happy with this company. Don’t get me wrong, I love my car, but I had a lot of issues with it. I was extremely frustrated and times have been really hard a with this company. Don’t get me wrong, I love my car, but I had a lot of issues with it. I was extremely frustrated and times have been really hard and I wasn’t able to take care of the repairs. I had reached out to customer service a couple of different times with no luck but then Eli reached out to me. He was so empathetic and went above and beyond to help me out so I can get the repairs done on my car and keep my job. He made my entire experience 1000% better. Driveway has a much better selection than any other online dealers. And their financing company was one of the best I’ve ever dealt with. But I have to say it is thanks to Eli that I will still recommend this dealership! More

I purchased a vehicle from Driveway back in August. I had the vehicle for about 1 month and then it started to violently shake when I would accelerate. It was still within the warranty time frame so I I had the vehicle for about 1 month and then it started to violently shake when I would accelerate. It was still within the warranty time frame so I took my vehicle into a repair shop and Driveway said they would cover the repair expenses. My car sat at the repair shop for an entire month with the repairs completed because Driveway wouldn’t pay the repair shop. They said it wasn’t their responsibility, it was the selling dealership’s responsibility for payment. I was told FOUR different times a check was cut and sent overnight for payment. I had to FIGHT multiple times to get any real answers and then finally Driveway decided to put me in a rental car for TWO days which I am assuming is what sparked someone to send the payment to the repair shop. Little did I know that would not be the end of my issues…I have had the car in my possession for THREE months now and I have never received a registration or my plates. My SECOND temporary tag has been expired for two months and still no permanent plates. When I call in to speak with anyone about why I still don’t have my plates, no one has any answers and I am told someone will contact me and I never hear back. I have had documents sent to me FOUR times to have notarized, which I have gotten notarized and sent back in a very timely manner and still nothing….now over a week ago I was told there needed to be a VIN inspection done on the vehicle and they would coordinate that to get completed and haven’t heard a thing. I called the DMV to see if there was anything I could do to get my plates without having to go through Driveway and they told me no unfortunately. I guess at this rate I’ll never get plates or get in contact with anyone who knows what the xxxx is going on. I’ve sent emails to their support email address…don’t waste your time as I’ve never been responded to. I’ve asked over ten times to speak with anyone with authority to actually help me when I call in and I am told no. This place is the BIGGEST joke I’ve ever had the displeasure of working with and I just cannot believe they are in business…WHAT DO I DO????? More

Don’t do it! !! You will not get registration/plates before the temporary tags expire. If everything goes as they explained to me, I will have a minimum 30 days !! You will not get registration/plates before the temporary tags expire. If everything goes as they explained to me, I will have a minimum 30 days gap between my temporary tags expiring and my permanent plates arriving….and they don’t see this as a problem. Use a third party vendor to process this work but won’t disclose their name. Just terrible customer service. More

Update: The issue has been resolved so I gave them an extra star. I bought a 2017 Hyundai Accent Hatchback from Baierl Chevrolet though Driveway.com on September 21 2022. Here we are almost 2 mo extra star. I bought a 2017 Hyundai Accent Hatchback from Baierl Chevrolet though Driveway.com on September 21 2022. Here we are almost 2 months later and I have not received my plates that were financed in the deal. I guess this is nothing compared to the 7 months or more other reviewers have reported. Anyway, I got a letter from my insurance company today stating they will be cancelling my policy on the vehicle due to the car not being registered (the finance company will love that). Not that I could drive the car anyway, but still, things are just getting worse. I am making payments on this car and part of those payments are for the tax, title and registration. Yet none of that has been done. I told them I don't play games, so I will be renting a car next week and driving to Baierl Chevrolet in Pennsylvania and demanding they put the money for the registration in my hand or the paperwork proving they have done it and that it's on its way. See you soon. More

It’s been 3 months no update on my registration and title , I get same response every day I call them that they don’t have any update and will call me back once they hear back from their agent. My bank has n , I get same response every day I call them that they don’t have any update and will call me back once they hear back from their agent. My bank has now sent an email to me that as they have not received the title with lien they will put my loan on default. Crazy that even after spending insane dollars in car purchase I could not drive. More

It has been a nightmare, my partner and I had a total of 5 vehicle transaction and nobody seems to know nothing when asked as if they have never done this before. Their communication is ZERO, don't tell you 5 vehicle transaction and nobody seems to know nothing when asked as if they have never done this before. Their communication is ZERO, don't tell you when the car is being dropped off even though there should have been travel coordinator, no info on the warranty (had to beg for that), they overnight paperwork but not a check (its been sent out 3 times from my account now), wrote my temp tags for 3 weeks and now its expiring and I'm being told to just put my plates on and they'll reimburse me but still waiting on a check from 2 weeks ago. Worst experience ever, WHEN IS SAY THEY ACT AS IF THEY'VE NEVER DONE ANY OF THIS BEFORE, YOU'LL SEE IT AT EVERYWHERE. They knew about them temp tag issue for 2 weeks and now its the day before and no one knows anything and I'm told to put my plates on and they'll reimburse me lmao....when I'm still waiting for the first supposed reimbursement. YEAH YOU CAN TRADE YOUR CAR BUT AT SERIOUS COST! More

What can I say, my first experience with Driveway. com has been stellar. Previously I've shopped with Carvana and they've been pretty capable, but Driveway is on a different level entirely. First off, com has been stellar. Previously I've shopped with Carvana and they've been pretty capable, but Driveway is on a different level entirely. First off, Driveway's representatives, whether in sales (Angela, Deja), finance (Eric), or dispatch/delivery (Donte) have been kind, friendly, attentive, and expedient. I never had to wonder what was going on throughout the process, as they kept me informed pretty much all the time. Started the trade-in and sale process on the 25th of October for a car I liked in New Jersey (I'm in Georgia). They sent me over the forms to e-sign almost immediately after I talked to them and had overnighted the paperwork that needed to be physically signed the next day. I had the forms notarized and returned the same day and Driveway had already shipped my car to their hub in Georgia. The car got there on the 28th and was delivered to me just yesterday (October 31st). Granted I was on point with providing all needed information to them in a timely fashion, but the level of speed at which I had my older car picked up and the new one delivered within a week was pretty awesome. The car was as described and I'm extremely happy with it. The only thing I wasn't too happy about was that the dealership stuck a plastic dealer badge to the back of my car that I now have to work on getting off (note to new/used car buyers - tell driveway that you want the dealer badging/decals to be off of your car. It's a big PITA to deal with removing it afterwards). Other than that, I'm just waiting for the registration to be done after my 7-day/400 mile trial period of testing the car is up. I understand registration is a longer process so unless I'm still waiting 2 months down the line for registration (I'll update the review if that's the case), using Driveway so far has been an amazing experience, at least for me. They definitely have my business the next time I feel like trading up. More

Updating review since Eli from driveway contacted me directly and explained the situation and processed my refund request. To help with my car search, he gave me a list of local dealerships that Drivewa directly and explained the situation and processed my refund request. To help with my car search, he gave me a list of local dealerships that Driveway's parent company owns which may list new inventory before it makes it to Driveway's website. I hope that they sort out the issue that lead to the car being sold at the physical dealership level and not reflected on Driveway's website so that it is caught earlier and it doesn't happen in the future. I am willing to give them another try if they get the right inventory in the near future. More

Don't buy, run! !!! It's been 1 months and the dmv said they didn't received any documents from the dealer so I can't drive my car. They have no idea about when will !!! It's been 1 months and the dmv said they didn't received any documents from the dealer so I can't drive my car. They have no idea about when will the plate be ready and it's frustrated. So don't buy!! you can't drive your car even if it's delivered to your place. RUN!!!!!!!!!! More