Driveway - Online Convenience Delivered

DON'T DO IT! I bought a car from driveway with a trade in, they delivered the car with NO TAGS, highway patrol said the car is NOT LEGAL to be driven. The dealers I bought a car from driveway with a trade in, they delivered the car with NO TAGS, highway patrol said the car is NOT LEGAL to be driven. The dealership that delivered the car told me if i get pulled over just to explain the situation and hope you don't get a ticket!!! Now i am stuck with a car that is not legal to be driven!! As far as my trade in, its sitting in my driveway, still not paid off, no one has contacted me on who's going to pick it up. I tried contacting driveway, the dealership, no one knows what's going on, everyone says they will call me back yet no one has contacted me. I wish i never bought this car the stress it has caused was not worth it. I am now taking ubers to work, they don't care, no one at this company cares. They will just say "we will call you back" and never do. If anyone else is going thru this i advise you to report driveway to the state, get their dealer license pulled. DON'T MAKE THE SAME MISTAKE I DID. LOOK ELSEWHERE. More

I bought my car from driveway and traded my current vehicle in. I’ve had my new car since July 7th and the took my other car that I traded the next day and my trade still hasn’t been paid off. I have a vehicle in. I’ve had my new car since July 7th and the took my other car that I traded the next day and my trade still hasn’t been paid off. I have another payment due on the 6th of August and I can’t afford 2 vehicle payments. I’ve called and emailed the past 4 days straight with promises that I will get a call back and still nothing. I even cc’d the manager in one of the emails and still nothing. More

Wonderful experience with Driveway, would recommend! !! Matthew Amthor was great getting back to me with emails, and had the deal done in less than 3.5 weeks. !! Matthew Amthor was great getting back to me with emails, and had the deal done in less than 3.5 weeks. More

I wanted to love Driveway and I did until it came down to registration. I am beyond frustrated because I am getting No resolution and I am only able to speak to ONE agent named Ann regarding this. I honestl registration. I am beyond frustrated because I am getting No resolution and I am only able to speak to ONE agent named Ann regarding this. I honestly do not feel that it is fair to have one outlet for a problem that I should not have. I live in a smaller town and they are very strict about license and registration. Also, after purchasing a 40k plus car I should not have these issues. I just want my car registered in my state so I can move on with my life. i even called the dealership where the car came from and they said they were complete with their process and I still have not heard back from Driveway! I am not happy and no matter how much I ask to speak with a manager I have yet to hear anything back. I even tried to reach out to Corporate which is Lithia and although their website says Lithia cares they DO NOT CARE. I will say this, if you decide to purchase car online use Vroom or Carvana because Driveway is absolutely TERRIBLE! If I could give 0 stars I would. More

When received the vehicle it had the strongest smoke odor. Also inside at the top were burn marks from the cigarettes. None of these were in the interior pics nor was it made knowledgeable it was smoke odor. Also inside at the top were burn marks from the cigarettes. None of these were in the interior pics nor was it made knowledgeable it was smoked in. I asked for a video walk around of the vehicle inside and outside and received it over a week in half after I asked for it and 2 days before delivery. When told about it. They took forever to respond. Just shady on their part. Get videos or FaceTime them of the vehicle and make sure and ask about smoke or any other detailed questions. For these reasons would not recommend. More

If you think that purchasing a car online will save you the stress of going to a dealership, you'd be wrong. I purchased the car June 9th and I still don't have my permanent tag and registration. My sec the stress of going to a dealership, you'd be wrong. I purchased the car June 9th and I still don't have my permanent tag and registration. My second temporary tag I had to get with them will expire July 28th. I won't be able to drive my car after that. It's the worst feeling. In a situation that should be exciting, I'm just filled with regret for trusting this company. They don't seem concerned about my issue. I'm not the one who should have to be making phonecalls and sending texts to rectify this issue. I paid for a service I'm not getting.. and from all the 1 star reviews I see, leaving this review won't matter. More

Started transaction, said that the order was on it's way. Then a few days, I logged back in and the order was overall canceled. Auto was sold, very disappointed. Then a few days, I logged back in and the order was overall canceled. Auto was sold, very disappointed. More

Haven't received tags/plates yet. This is going on 3 months and every time we call, we get told we will receive a call back from their team and it doesn't happen. I've emailed them an This is going on 3 months and every time we call, we get told we will receive a call back from their team and it doesn't happen. I've emailed them and no response. I don't know what to do. I'm not even sure the paperwork has been submitted to our DMV, and the truck was shipped over from Michigan (I'm in Oregon). More

This service is terrible; while they advertise the ability to deliver to a different location or Driveway pickup location, they actually cannot. I opted for this option as we are in a different state ability to deliver to a different location or Driveway pickup location, they actually cannot. I opted for this option as we are in a different state for the summer and wanted to register in our home state, but obviously have the car delivered to our vacation spot for use during the summer. After 3 weeks it became apparent that Carli, our Driveway advisor, and her superior Kurt, actually did not know how to make this work. They stopped returning my phone calls for another two weeks, and then just cancelled my order. No email, no phone call, no return of my deposit. DO NOT USE. More

Hello I haven't received my tags/plates yet? ???where are they anyone would like to respond to your emails please ???where are they anyone would like to respond to your emails please More