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Driveway - Online Convenience Delivered

Portland, OR

4.5
1,275 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,275 reviews

January 30, 2022

Everyone at Driveway has been extremely helpful in the process of selling my car. Great and fast customer service. I had a wonderful experience with all the people that helped me along the way - extremely More

by iamkateria
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nina Schey, Nicholas Loeffler
Jan 31, 2022 -

Driveway - Online Convenience Delivered responded

Hats off to you, Kateria for sharing your 5-star Driveway experience! We're thrilled to know that Nina and Nicholas handled your appointment smoothly answering any questions during the process. Safe travels and we hope this is the first of many future deals together!

January 29, 2022

Fast, easy, friendly, and comes straight to you and explain all the paperwork. I highly recommend to anyone looking to sell/trade or even buy from driveway.com More

by J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Jan 31, 2022 -

Driveway - Online Convenience Delivered responded

Thank you for the five stars and choosing Driveway, J! Glad we could give you fast, friendly, and convenient service #AutoDoneEasy

January 29, 2022

The Communication with getting my car delivered did not happen I had to pick my car up myself More

by Jamesusmc1038
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent
Jan 31, 2022 -

Driveway - Online Convenience Delivered responded

Hi James, Feedback is crucial to our success which we will use to help us improve moving forward. We understand your frustration and invite you to email us at customercare@driveway.com regarding your experience.

January 29, 2022

Heather Massey was or .. is amazing!! All questions answered and very amiable!! Zaire delivered the Audi and was very friendly and helpful!! Great smooth experience!!! More

by Bgcolt1960
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Strait, Heather Massey and Zaire
Jan 31, 2022 -

Driveway - Online Convenience Delivered responded

We hope you enjoy cruising the streets in your Audi! A smooth Driveway experience thanks to our team players Heather, Kyle, and Zaire #AutoDoneEasy

January 28, 2022

Purchasing the vehicle was so easy. I am amazed how easy it was. No salesman showing me vehicles I don't like and pressuring me to buy something I don't want. I believe I got a very good deal on the vehicle More

by josephderiso1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya Timbers, Michael DeAngelis jr
Jan 28, 2022 -

Driveway - Online Convenience Delivered responded

What an exciting update 🤩 Tanya and Michael delivered a five star worthy experience and we are thrilled for you Joseph! #AutoDoneEasy

Feb 09, 2022 -

josephderiso1 responded

I take back every positive thing I said about this company. I received the vehicle on January 28th. It did not come with a temporary tag and I have no way of obtaining one. I have reached out to customer support numerous times with no response. This company gives you 7 days to return the vehicle for any reason. This time frame has past and I have no way of driving the vehicle. I am very upset and am about to take legal action. And I was charged for tags and title fees

Feb 09, 2022 -

Driveway - Online Convenience Delivered responded

Hi Joseph, We apologize for the delay in regards to the receipt of your DMV paperwork. Please email us at customercare@driveway.com for further escalation to the appropriate department. Include the contact information tied to your purchase.

January 28, 2022

Holy cow! I had no idea this level of service was possible in the car buying/selling space. Kudos to the team at Driveway for making this as frictionless as they have. More

by gschechner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lalo
Jan 28, 2022 -

Driveway - Online Convenience Delivered responded

Another satisfied #AutoDoneEasy customer 🚘✅ Thank you for choosing Driveway!

January 28, 2022

Amazing and seamless experience start to finish. I completed the entire process from my phone. More

by katie.macaddino
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark McGale and Kevin Taylor
Jan 28, 2022 -

Driveway - Online Convenience Delivered responded

Now if that isn't #AutoDoneEasy, we don't know what is. 📱✅ Thank you for choosing Driveway, Katie!

January 26, 2022

Driveway customer service is amazing! Buying online my first time was quite the experience. Luckily Driveway stayed on top of everything from the condition of the car to keeping the dealership moving, eve More

by tattsclown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Customer service
Jan 26, 2022 -

Driveway - Online Convenience Delivered responded

We take customer feedback to heart and this is proof of the #AutoDoneEasy experience in action.. Safe travels and thank you for sharing your success story! 🚗⭐⭐⭐⭐⭐

January 26, 2022

I enjoyed the fact I was easy. Painless process scheduled appointment. Quick to care paper quick and took the car quick More

by Soccer25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia
Jan 26, 2022 -

Driveway - Online Convenience Delivered responded

A short and simple five star reflection. Thank you for choosing Driveway!

January 25, 2022

Very easy to sell car to driveway ! Nice team and smooth process with documents , gave me nice price for my car More

by Dmitry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 25, 2022 -

Driveway - Online Convenience Delivered responded

We are thrilled for you, Dmitry! Nick successfully checked all the boxes of Driveway's #AutoDoneEasy experience. Safe travels and keep us in mind for your future set of wheels.

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