Driveway - Online Convenience Delivered

This review was for driveway. com. My most recent experience with them wasn’t fantastic, but I have to say my first experience was completely their fault. The first time I was lied com. My most recent experience with them wasn’t fantastic, but I have to say my first experience was completely their fault. The first time I was lied to by the agent and my refund was held hostage, basically until employee that actually care about customer satisfaction stepped in. But I thought I’d give them a second chance and it was an isolated incident possibly but the second time everything with them went well until the very end the car that I purchased did not work I did all the paperwork with driveway sent the money as requested but when the deal was canceled, because the vehicle didn’t work, I felt like I was left to figure it out myself which I pretty much did. That one employee did try to help out and said he would keep watch on it but several days went by and I got no response back from him when he finally did respond I already got my refund back by constantly calling the dealership and he explained he had other obligations, which was OK, but it would’ve been nice to know before I was left for several days. Your experience with them may be completely different, but I tried twice and there’s no going back for me. More

This is the worst place to purchase a vehicle from. They photo shop pictures to make vehicle look good. My truck was Rusty, no back brakes, Windshield leaked wasn't detailed, . I couldn't drive it for They photo shop pictures to make vehicle look good. My truck was Rusty, no back brakes, Windshield leaked wasn't detailed, . I couldn't drive it for 2 months waiting on repairs and paperwork. I told them within 7 days I wanted to return it, they put me off. So I got stuck with it. Over $7900 for a truck that won't pass Pa inspection. Plus so many people talked to me, I didn't know who was who. Some was pretty rude. They are to deliver to your driveway, Noone, I had to go get mine. They even went past my house. DONT BUY FROM THEM !!! More

Very cool car buying process. Was able to do everything from home from my cell phone. Had my truck delivered rite to my driveway. Usually I have to spend 5 hours at a dealership b Was able to do everything from home from my cell phone. Had my truck delivered rite to my driveway. Usually I have to spend 5 hours at a dealership before I can leave with a car. Did everything from my phone. Mailed the paperwork back the same day it came in and my car was delivered a day or two later! More

Highly recommended! Superb customer service from start to finish. Sold our car to them in 10days no hassles. Thank you again Driveway! Superb customer service from start to finish. Sold our car to them in 10days no hassles. Thank you again Driveway! More

I was all but fed up with Driveway. The agent I was working with had mis informed me on several occasions to the point where when he said anything I just didn’t believe him. He told me The agent I was working with had mis informed me on several occasions to the point where when he said anything I just didn’t believe him. He told me my car was delivered to a center in my home town and it would take 1-2 days for inspections, come to find out it was delivered 2 hours away from my home, a week went by and I began to get worried that something was really wrong with the car because it doesn’t take a week to get it inspected. Agent told me they had to do a full detail…. I said fine, but that isn’t part of the inspections for NYS. Another couple of days and I finally get it…. Unfortunately un inspected. The delivery driver told me that it wasn’t inspected at all Since it was in his position. Enter Miss Amber K. I was ready to send the car back. No inspection, no plates, no registration….no idea when I would be able to get them. So I’m pretty ticked off at this point until I get a text from amber…”plates are on the way!!!” I was over joyed. I have no idea what or how she managed to take a process that Inwas told would take 2-4 weeks and get it done for me but she did! Amber, I can’t thank you enough. I appreciate you! More

I’ve never had a better experience selling not one but two vehicles with driveway from start to finish AMAZING !! two vehicles with driveway from start to finish AMAZING !! More

Easy simple process - would definitely recommend Driveway.com to any of my friends or family. Driveway.com to any of my friends or family. More

Phenomenal experience using Driveway to sell our F150. Haven't run into a company in years that prioritizes customer service the way Driveway has. Each one of their team members impressed me thoroughly Haven't run into a company in years that prioritizes customer service the way Driveway has. Each one of their team members impressed me thoroughly, especially Dillon and Tim, who were part of the team who picked up the vehicle. More

My experience was okay. I shared my concerns and thoughts about the company with a customer service representative in a follow up call after I sold my car. I am sure this co I shared my concerns and thoughts about the company with a customer service representative in a follow up call after I sold my car. I am sure this company will be dominating the market soon. More

No! !!!!!! Run and never buy a car here. It has been nothing but a huge headache. From incompetence throughout the whole paperwork process, delivery at my !!!!!! Run and never buy a car here. It has been nothing but a huge headache. From incompetence throughout the whole paperwork process, delivery at my house with no notification, no temp tags, no spare key, STILL have no tags almost 60 days later. Have owned car for less than 2 months and have needed to bring it to shop twice. Was literally driving with a car that had the front assist go out while I was driving and cause a dangerous situation. 60 day warranty covers NOTHING. This is been one of my biggest regrets dealing with this horrible company. RUN!!!!!!! More