Driveway - Online Convenience Delivered

Submitted a deposit, and then got an email saying the car was confirmed as both available and secured for me. Then get a phone call that they sold vehicle to someone else. Finance process was also abi was confirmed as both available and secured for me. Then get a phone call that they sold vehicle to someone else. Finance process was also abit questionable, with a $3500 financing fee that couldn't be explained. More

They made the process super fast and super easy. I highly recommend and will be coming back in the future. I highly recommend and will be coming back in the future. More

Jessica is amazing ! I searched for 2 months for the perfect car for me and once i feel like i made the right choice it was the easiest process ever! She texted me back w I searched for 2 months for the perfect car for me and once i feel like i made the right choice it was the easiest process ever! She texted me back within a couple of minutes anytime i had a question, walked me through the whole process, and felt like she even went above and beyond. i wasnt sure how this whole thing would go but from the start of applying for the vehicle to receiving the vehicle it only took about a week. All paperwork filled out and ready to go, they even send the tags and plates through the mail so no DOT visits ! i would recommend driveway to anyone looking for a car. If you're someone like me who doesnt really like talking on the phone this company is perfect for you. 5 stars all around! More

Amanda has been great! Even though it’s Sunday afternoon, Amanda has been on top of everything. I couldn’t have asked for a better agent to help me. Even though it’s Sunday afternoon, Amanda has been on top of everything. I couldn’t have asked for a better agent to help me. More

I shopped around for a little bit before finding drive way but ones I found the vehicle I wanted the team helped me with every step from the approval to the finishing line cant recommended these guys enou way but ones I found the vehicle I wanted the team helped me with every step from the approval to the finishing line cant recommended these guys enough service its top tear More

I am so, so disappointed. When you buy a new car, it is supposed to be and exciting experience and it started off that way - smooth process to purchase the car online very att When you buy a new car, it is supposed to be and exciting experience and it started off that way - smooth process to purchase the car online very attentive sales agent and delivery personnel. Then the issues started. The car had to be delivered from Nevada to Virginia. The delivery was delayed by 1 day - Jonathan kept me informed and it was OK. Then vehicle inspections had to be done and it was found that the one tire didn't meet the safety inspection criteria and failed the safety inspection. Another day delay but again kept informed. Then I was advised of a light on the dashboard and issue that needed to be investigated. Intermittent communication followed and I escalated twice to Driveway. Eventually when I advised Driveway that I wanted to cancel the purchase, I received a text from Jonathan to advise the vehicle is ready for delivery. I asked what was wrong with the vehicle and received a response. Against my better judgment, I then took delivery of the vehicle. I am so, so disappointed. The vehicle is scratched and it looks like it's had bodywork, but there was nothing in the CarFax report. There was also only 1 key with the vehicle. I sent a complaint to Driveway and advised them that I was not happy with the car and want to return it. I also sent photos. I then had a customer service representative call me a couple of hours later stating that the photos online show that the car had scratches and damage when I bought it and neither Driveway, nor the dealership (ABC Hyundai) are prepared to do anything. I do not remember seeing those scratches and when I tried to find the advert online, it had been taken down. I was told that I will need to pay to have the car delivered back to Nevada minus my original deposit for the car ($2200-$500=$1700). The customer representative kept stating that I had signed it in the contract and I just felt so, so disappointed and cheated. This has been a terrible experience. I waited 2 weeks for my new vehicle and when I received it, it was not what I expected. I feel deceived. I will never be using Driveway again or recommending them to others. More

Thad was AMAZING throughout this experience! He helped me through every step of the way and anyone else working with Driveway was so helpful. I'm so glad with the outcome and so excited to move He helped me through every step of the way and anyone else working with Driveway was so helpful. I'm so glad with the outcome and so excited to move forward with my new car! More

Elizabeth is a great person to work with, I loved working with her. She make sure everything was going smoothly. with her. She make sure everything was going smoothly. More

Leisha was super personable and took care of me super fast the transaction was fun and professional. Definitely best interaction I’ve ever had. fast the transaction was fun and professional. Definitely best interaction I’ve ever had. More

The communication with Leisha was absolutely wonderful. She made every step of the process a breeze. She made every step of the process a breeze. More