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Driveway - Online Convenience Delivered

Portland, OR

4.6
1,400 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,400 reviews

August 15, 2025

Made a deal to purchase a vehicle took the pictures to trade in my truck and they said it would be 10 minutes. They’d get back to me. I didn’t hear from the lady till six days later when I told her I was More

by iroofaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kim
Aug 20, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating this must have been. To help us investigate and address this matter properly, could you please provide your contact information or the best way for an agent to reach you? From there, we will attach this feedback to your case where an agent will follow up directly to ensure your concerns are addressed.

August 15, 2025

Megan, Kat and everyone else I talked to were very kind and helpful!! I love the texting feature! More

by Cassandra
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Megan, Kat, Francisco, India
Aug 20, 2025 -

Driveway - Online Convenience Delivered responded

Hi Cassandra, thank you for sharing your experience! We’re so glad Megan, Kat, and the rest of our team were able to help, and that you enjoyed using our texting feature. We’ll be sure to pass along your kind words—thank you for choosing Driveway!

August 14, 2025

Easy transaction and walked though all the steps, including a chase fraud detection and got it all worked out. More

by lipper03
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jill
Aug 20, 2025 -

Driveway - Online Convenience Delivered responded

Hi there, thank you for sharing your experience! We’re glad to hear the transaction was easy and that our team was able to guide you through every step. We appreciate your feedback and are thrilled everything worked out smoothly!

August 13, 2025

Where do I start? A revolving door of sales people and they're all poorly trained. They submitted my credit app to multiple lenders even though I asked them not to. Th More

by Donskee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin, Alex, Jonathan, Dane, Lily, Ebony, Felix, Trinity,
Aug 14, 2025 -

Driveway - Online Convenience Delivered responded

Donald, we’re sorry to hear about your experience and appreciate your feedback. We’ve been in touch to address your concerns and are working to resolve them where possible. We value your input and take all feedback seriously as we continue improving our process.

August 05, 2025

Oh my goodness, I have to say that Elizabeth was absolutely the best in helping me getting to the finish line. I love the vehicle and I truly love the transaction. It was flawless. I could not have More

by nelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth - Lisbeth
Aug 05, 2025 -

nelson responded

nelson Oh my goodness, I have to say that Elizabeth was absolutely the best in helping me getting to the finish line. I love the vehicle and I truly love the transaction. It was flawless. I could not have asked for anyone better.! hopefully next time I have to purchase another vehicle she is still around so she can guide me all over again. 100% I recommend her and driveway for a purchasing of a vehicle.! Wishing you the best, my friend!

Aug 14, 2025 -

Driveway - Online Convenience Delivered responded

Thank you so much, Nelson! We’re thrilled to hear your experience was flawless and that Elizabeth made such a positive impact. We’ll be sure to share your kind words with her. We’d be delighted to assist you again whenever it’s time for your next vehicle—thanks for recommending her and Driveway!

August 05, 2025

Great customer service if I ever need another car from you guys again I would want her Jill to be my Top person. She is great wonderful terrific amazing. More

by sexy_ri_ri1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jill
Aug 07, 2025 -

Driveway - Online Convenience Delivered responded

Thank you so much for the kind words! We’re thrilled to hear Jill made such a great impression—she truly is amazing. We’ll be sure to pass along your praise. Whenever you’re ready for your next car, Jill and the team will be here to help!

August 03, 2025

Excellent. Smooth. Transparent. Kind. Understanding. Patient. Totally worth it. Thank you so very much Kris. More

by escaladen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris Karavanich
Aug 05, 2025 -

Driveway - Online Convenience Delivered responded

Thank you so much for your kind words! We’re thrilled to hear Kris made your experience smooth, transparent, and truly caring. We appreciate you choosing Driveway and look forward to helping you again whenever you need!

August 02, 2025

They won't give me my car i spent $50k on. They broke the windshield supposedly and won't fix it and send me my car! My guess is they got offered more money and sold it to someone after me. More

by HOCKMAN.K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 07, 2025 -

Driveway - Online Convenience Delivered responded

Hi Kristina, We’re sorry for the frustration this situation has caused. We understand your concerns and regret that things didn’t go as expected. Our team has been in contact with you directly to discuss the matter, and we appreciate you taking the time to speak with us. Thank you again for your feedback.

Aug 07, 2025 -

HOCKMAN.K responded

Well, we didn't discuss anything really! You basically said too bad, nothing you can do about the dealership not giving me the car I bought. Seems like a little more could be done by Driveway and yours, and BMW of Freeholds' parent company Lithia Motors if you really wanted to. I guess people just can't really expect to get a vehicle they pay for and sign contracts on. No reason really for your company to exist then if getting the vehicle they bought is too high of an expectation.

July 31, 2025

Excellent service and communication! We worked directly with Kynzie and Hayden and truly were delighted by their kindness, accommodating attitude, and clear dedication to facilitating a More

by elenac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kynzie, Hayden
Aug 06, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for the wonderful review! We're so glad to hear you had an excellent experience working with Kynzie and Hayden—they’ll be thrilled to know their dedication and kindness made such a positive impact. We truly appreciate the high recommendation and hope to work with you again in the future!

July 30, 2025

Very helpful and made the process very easy to complete and made the information easy to digest. More

by ralphtorres13208
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jill
Jul 30, 2025 -

Driveway - Online Convenience Delivered responded

Thank you, Ralph! 🌟 We’re so glad to hear the process felt easy and the information was clear and simple to understand. Making things straightforward for you is exactly what we aim for!