
Driveway - Online Convenience Delivered
Portland, OR
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It was so quick and easy! My wife and I shopped until we found the car we wanted at the price we wanted... when we submitted the order late in the afternoon, I got a call less My wife and I shopped until we found the car we wanted at the price we wanted... when we submitted the order late in the afternoon, I got a call less than 20 minutes later. Michelle walked me through uploading my documents and the next day the vehicle was secured and on its way to me. It was really simple and straightforward. Thank you so much! More
Sold my second vehicle to them that my wife and I were no longer using due to a recent move. I tried various other sites, but they offered me the best price. The process was very smooth. It took them awhile longer using due to a recent move. I tried various other sites, but they offered me the best price. The process was very smooth. It took them awhile to pick the vehicle which was a little frustrating, but other than that it was a great experience. More
I was originally sold a vehicle through their Lithia dealer network (DCH Montclair) that had undisclosed cigarette smoke damage. Kasandra worked with me and paid to have the cigarette smell removed. Alt dealer network (DCH Montclair) that had undisclosed cigarette smoke damage. Kasandra worked with me and paid to have the cigarette smell removed. Although the treatment didn’t work she had my entire cost (including vehicle shipping) paid back in full. Although this happened, the high level of customer service makes me comfortable to purchase another vehicle through Driveway. More
Overall, a good experience. Would have liked more information from them as the process unfolded. Just waited for money to show up in my account. Would definitely do it again. Would have liked more information from them as the process unfolded. Just waited for money to show up in my account. Would definitely do it again. More
Rachel was outstanding! Her customer service made me purchase a car!! I was skeptical but we reassured me and educated while completely putting me at ease. I really felt lik Her customer service made me purchase a car!! I was skeptical but we reassured me and educated while completely putting me at ease. I really felt like a friend was helping me. She wanted a car just as bad as I do and now with her help, I’m approved!! Thank you driveway but shoutout to Rachel!!! You have changed my life!!! I will always remember you. More
Great service/company. Agents were punctual with communication and process. The sale of my car took a little longer than I anticipated but that was due to unforeseen circum Agents were punctual with communication and process. The sale of my car took a little longer than I anticipated but that was due to unforeseen circumstances. The entire process took about two weeks or less. The valet who came to pick up my car was quick and easy to work with. I was very happy with their buying price for my car. It was significantly higher than Carmax and Carvana. They mail paperwork to be signed such as release of liability and bill of sale and a notary document you need to sign in front of a notary. I preferred to be emailed the paperwork to print and physically sign to expedite the process but it’s priority overnight air shipping by UPS so it’ll take about 24-48 hours for you to receive and sign and then ship out for them to get. They’re quick with responding to emails and if you call. I believe they contract with other major dealerships where they have their own dealership locations within them all across the country. Luckily the dealership was less than 50 miles from my location because they operate within a 50 mile radius. I was skeptical at first but be rest assured they’re legit. You e-sign and physically sign paperwork, after it goes through an agent contacts you to set up an appointment to pick up your car. When they arrive for pickup they do a quick test drive and inspection of the car and then you sign an acknowledgment form and a payment form. Just make sure you bank allows for RTP, which is “Real-Time Payment.” In other words, it’s an instant payment. You’ll verify you received it in front of the valet. Once you do, you hand over the keys and you’re good to go. Take everything out of the car and maybe clean it up a bit if it’s really dirty. Also take the license plates off. More
Drive way is really good. , the customer service was a ten out of ten staffs are very kind and helpful when it comes to giving you the best deals for your vehicle , the customer service was a ten out of ten staffs are very kind and helpful when it comes to giving you the best deals for your vehicle More