Driveway - Online Convenience Delivered

Driveway - Online Convenience Delivered responded

We sincerely apologize for the frustration you’ve experienced with your recent transaction. We understand how concerning it must be to face delays with your refund and miscommunication regarding your deposit. We’ve submitted your feedback to our Customer Satisfaction team, who will review your case in further detail. They will be reaching out to you directly to discuss your concerns and provide further clarification regarding the status of your refund. Your experience is important to us, and we are committed to resolving this matter as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concerns.

Driveway - Online Convenience Delivered responded

Thank you for your heartfelt review! We’re so glad to hear that you felt a personal connection with our team and that we could make your experience easier. Your kind words mean so much to us, and we’re grateful for the opportunity to assist you.

Driveway - Online Convenience Delivered responded

Thank you so much for your glowing review! We’re thrilled to hear about your wonderful experience with Kasandra. Her dedication, patience, and expertise truly make her an invaluable part of our team, and we’re so glad she could assist you in resolving your concerns smoothly. Your happiness means the world to us, and we’re honored to have earned your trust. If there’s anything else we can do for you, please don’t hesitate to let us know. Thank you for choosing Driveway! 🚗✨

Driveway - Online Convenience Delivered responded

Hi, Thank you so much for your kind words! We’re thrilled to hear that Amanda and Aleysia provided such amazing service and made things happen for you. We’re lucky to have them on our team, and we’ll be sure to share your appreciation with them. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to assisting you again in the future! 😊

Driveway - Online Convenience Delivered responded

We’re sorry to hear about the delays and lack of responsiveness you experienced during your purchase. We understand how frustrating it can be, and this is certainly not the level of service we aim to provide. We’d like to look into your case further to better understand where things went wrong and how we can make it right. Could you please provide us with more information, such as your full name or order details, so we can investigate this and address your concerns directly? Thank you for sharing your feedback—we appreciate the opportunity to improve and hope to provide a better experience moving forward.

Driveway - Online Convenience Delivered responded

Hi there, Thank you for sharing your fantastic experience! We're thrilled to hear that you found our process convenient and that we were able to provide you with an offer that beat the competition. Making car selling easy and hassle-free from the comfort of your home is what we strive for, so it's great to know we delivered on that promise for you.

Driveway - Online Convenience Delivered responded

Hi Stephen, Thank you so much for sharing your experience! We’re so glad that you chose Driveway to help with your vehicle sale and that our team, especially David, could provide the solutions you needed, even with the added complexities. It’s wonderful to hear that our professionalism and willingness to work through the details made a difference for you. We truly appreciate your kind words and are grateful for the opportunity to assist you. If there’s anything else we can do for you in the future, please don’t hesitate to reach out.

Driveway - Online Convenience Delivered responded

Hi, Thank you for sharing your experience! We're glad to hear your trade-in process has been smooth so far and that you’re enjoying your new vehicle. We apologize for the inconvenience caused by the bad battery but are thrilled that Kasandra in our Post-Delivery Customer Satisfaction team was able to assist you promptly and get the issue resolved. We’re committed to ensuring every part of your experience, including the pick-up of your old vehicle, is seamless, and we’ll be here to support you through the remainder of the process. Thank you for trusting Driveway and for considering us again in the future – we look forward to helping with your next vehicle journey!

Driveway - Online Convenience Delivered responded

Hi Debbie, Thank you so much for your kind words! We’re thrilled to hear that our team’s kindness, thoroughness, and knowledge made such a positive impression. Your recommendation means the world to us, and we’re so glad we could provide you with a great experience.

puppy1995love responded

To Driveway team, thank you so much for your kind words. Everything & everyone was great. Everything went right on schedule.. Debbie Pazourek.....

Driveway - Online Convenience Delivered responded

Thank you so much, German, for your incredible review! We’re thrilled to hear that you’ve trusted Driveway for three vehicles and that each experience has been better than the last. Your recommendation means the world to us, and we’re so glad our team has been able to deliver a trustworthy and enjoyable experience every time. Thank you for choosing Driveway, and we look forward to assisting you again in the future!