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Driveway - Online Convenience Delivered

Portland, OR

4.5
1,315 Reviews

No Retail Location

Portland, OR

97225

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Showing 1,315 reviews

January 12, 2025

Rachel has been and continues to be an excellent communicator throughout my FIRST car buying experience. I couldn’t ask for a better agent or team to guide me through this process. I highly recommen More

by Kat
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel, Cheyenne, Luke
Jan 15, 2025 -

Driveway - Online Convenience Delivered responded

Hi Kat, Thank you for sharing your experience! We're thrilled to hear that Rachel has been an excellent communicator and made your first car-buying experience so smooth. Providing exceptional customer service is something we strive for, and Rachel and the team will be delighted to know they made such a positive impact. We’re grateful for your recommendation and wish you many wonderful adventures in your new car! 🚗✨

January 09, 2025

Very thoughtful and reliable throughout the process. Made sure to guide me every step of the way. More

by kamangak7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arianna, Parker, Felix, Cheyenne
Jan 13, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your kind review! We’re so glad to hear that you felt supported and guided throughout the entire process. We strive to provide reliable and thoughtful service, and it’s great to know we met your expectations. If you need anything further, don’t hesitate to reach out. We’re here to help!

January 09, 2025

Very easy and user friendly car buying experience. All of the representatives I worked with were professional, friendly, and eager to help. Although a few problems occurred with the vehicle itself, dr More

by mmmiles730
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shakeidra, Rynn, Darren, Chris
Jan 15, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for sharing your experience with Driveway! We're glad to hear that our team, especially Shakeidra and Rynn, provided professional and empathetic service. We appreciate your understanding regarding the vehicle issues and look forward to assisting you with future purchases!

January 08, 2025

Resposive, good customer service. Will purchase next vehicle through this company. The team was great and i had a good time working with them More

by josemontgreen45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheyenne
Jan 09, 2025 -

Driveway - Online Convenience Delivered responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with our team and that our customer service met your expectations. It means a lot to us that you’re already thinking about working with us again for your next vehicle purchase! We look forward to assisting you again in the future. If you ever need anything, don’t hesitate to reach out!

January 08, 2025

This review is about Amanda as well as the team. I was very unsure about online vehicle shopping and due to my job I was not able to travel as i had in the past so i was doing a lot of research and More

by Jay
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amanda, Lindsay and management
Jan 09, 2025 -

Driveway - Online Convenience Delivered responded

Hi Jay, Thank you so much for sharing your experience with us! We’re thrilled to hear that Amanda and the team were able to guide you through the online vehicle shopping process and make it a smooth experience. We understand how important it is to have a knowledgeable and patient representative, especially when making such an important purchase, and we’re so glad Amanda could provide that support. Congratulations on your 2024 Kia GT! If you ever need anything in the future, we’re always here to help.

January 08, 2025

Let me start by saying Lidia made this a 5 star ending. She was phenomenal in helping me understand the DMV process and what needed to be done to remedy the issue I was having. 3 stars overall due to my ex More

by abram
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lidia
Jan 10, 2025 -

Driveway - Online Convenience Delivered responded

Hi Abram, Thank you for sharing your honest feedback. We’re so glad to hear that Lidia provided exceptional assistance and helped clarify the DMV process for you. We’ll be sure to share your kind words with her—she’ll be thrilled to know her support made such a positive impact! That said, we’re truly sorry for the earlier frustrations you experienced with communication and the challenges surrounding the VIN verification process. We understand how this could feel like a “run in circles” situation, and we regret any inconvenience it caused. We’ve escalated your feedback to our Customer Satisfaction team, who will be reaching out to provide updates and work toward a resolution for your registration and plates. We appreciate your patience and understanding as we address this, and we’re committed to making things right. If there’s anything else we can assist you with in the meantime, please don’t hesitate to let us know.

January 07, 2025

It was definitely a process. I worked with a gentleman named Nas who made sure I was happy.! I was not initially super happy with the car I received, and he really advocated for More

by Saltybae21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheryl, Nasier, Parker
Jan 10, 2025 -

Driveway - Online Convenience Delivered responded

Hi Alexis, Thank you for sharing your honest and detailed feedback. We deeply regret the challenges you’ve encountered, from the condition of the vehicle to the unexpected costs and delays. This isn’t the experience we aim to provide, and we’re truly sorry for the frustration this has caused. We’re incredibly grateful for your understanding and for recognizing Nas’s exceptional service. His dedication to supporting and advocating for our customers is something we value immensely, and we’ll be sure to share your kind words with him. To help address your concerns, our Customer Satisfaction team is already in contact with you to work toward a resolution. We hope this helps demonstrate our commitment to making things right and improving your experience with us. Thank you again for your patience and for giving us the opportunity to resolve this for you. If there’s anything else you need, please don’t hesitate to reach out.

Jan 30, 2025 -

Driveway - Online Convenience Delivered responded

Hi Alexis, Thank you for sharing your experience with us! We’re sorry to hear about the initial challenges you faced, but we’re truly grateful that Nas and Parker were able to turn things around and ensure you were treated fairly. Your patience and willingness to give us the opportunity to make things right mean a lot, and we appreciate your honest feedback. It’s great to hear that the follow-up from our team helped resolve those remaining concerns and that you’re now happy with your purchase. We’ll be sure to recognize Nas and Parker for their dedication and support. If you ever need anything in the future, please don’t hesitate to reach out. Wishing you many safe and happy miles ahead!

January 07, 2025

Arianna was the first person we spoke to at driveway! She was super kind and easy to talk to and helped us with the process every step of the way! She was able to help answer any questions we had as this More

by Tulsi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arianna
Jan 09, 2025 -

Driveway - Online Convenience Delivered responded

Hi there, Thank you for taking the time to share your experience! We’re so glad to hear that Arianna made your first car-buying experience a positive one. It's great to know that she was able to assist you every step of the way and provide the answers you needed. If you ever have any more questions or need help in the future, we’re always here for you. Enjoy your new car, and thank you for choosing Driveway!

January 06, 2025

I am in the beginning stages of my purchase, and Rachel has been the BEST associate. She has been with me every step of the way. Any questions that I have, she’s made herself available for. I just got to t More

by Alberto
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Rachel
Jan 06, 2025 -

Driveway - Online Convenience Delivered responded

Hi Alberto, Thank you for sharing your experience so far! We’re thrilled to hear that Rachel has been such an incredible support for you during the purchasing process. It’s great to know she’s been with you every step of the way and has been available to answer all your questions. We appreciate your kind words and are excited to continue helping you complete your purchase. If you need anything at all, Rachel and our team are here to assist!

January 06, 2025

This is my first time purchasing a newer vehicle. The process has been straight forward and simple More

by kookdave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cheyenne
Jan 09, 2025 -

Driveway - Online Convenience Delivered responded

Hi there, Thank you for sharing your experience with us! We're thrilled to hear that your first time purchasing a newer vehicle was straightforward and simple. At Driveway, we strive to make the car-buying process as easy and hassle-free as possible, and it’s great to know that we succeeded in doing that for you. If you have any further questions or need assistance in the future, feel free to reach out. Enjoy your new vehicle!

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