Driveway - Online Convenience Delivered

Like lots of people my family is very busy! Driveway was very simple and easy to work with. I spent less then 1/2 hour to submit my photos and paperwork that were required to get an offer on Driveway was very simple and easy to work with. I spent less then 1/2 hour to submit my photos and paperwork that were required to get an offer on my car. Could I of made another $500 listing it myself locally? Probably so but this was painless and suprisenly quick from start to finish. Each person I spoke with that was employed by Driveway were very helpful and explained each step so I had no unexpected issues. I wouldn’t hesitate to use their services again!! More

They delivered my car in timely manner! Very pleasant and convenient to work with. The entire transition was smooth from beginning to end! Very pleasant and convenient to work with. The entire transition was smooth from beginning to end! More

Weeda Rasul took good care of easiest thing I have ever done , I will ask for her my next purchase. Thank You Weeda ! done , I will ask for her my next purchase. Thank You Weeda ! More

I do not recommend buying from Driveway. After our car was delivered, we were given temporary tags with the promise they would arrange VIN verification, title transfer, and registration. (In After our car was delivered, we were given temporary tags with the promise they would arrange VIN verification, title transfer, and registration. (In their website they clearly state they will handle registration in whatever state you live.) Not only did they not do any of these tasks, but every time we tried calling to ask for updates, we spoke to a different person who clearly knew nothing about the issue or how to help. I couldn’t register the car myself because I didn’t have a title. Ultimately I called the original seller directly to handle the issue, and I was told Driveway should have called another dealer entirely to handle the matter. My tags will expire without having updated registration, and nobody at Driveway has any level of urgency to help me. This company clearly does not care about whether you can drive the car legally once they have your money. They are crooks. They clearly don’t train their staff or give their staff the support to do their jobs. Every person you speak to at this company is a body, planted to waste your time and make you think something is being done on your behalf. More

Easy way to sell a car, process is simple, just sign and get your money, I highly recommend driveway get your money, I highly recommend driveway More

I found Driveway to be very communicative and professional throughout the entire selling process. Easy professional throughout the entire selling process. Easy More

Great communication overall team great interactions and very easy process and transaction. Service provider clear instructions very easy process and transaction. Service provider clear instructions More

Driveway is a good dependable dealer financing group that is easy to deal with, with no hassle at all,very courteous staff and always on time on every thing ,i say very well recommended,all vehicles sold are is easy to deal with, with no hassle at all,very courteous staff and always on time on every thing ,i say very well recommended,all vehicles sold are in excellent condition,except for some cosmetic problems that shouldve fixed before delivery...but overall a good deal👍 More

I'm giving 3 stars, but I'd rather give a 7 out of 10 if it was an option. The buying experience had quite a few positives, but it's not a perfect experience. In my case there were a few issues I can't igno it was an option. The buying experience had quite a few positives, but it's not a perfect experience. In my case there were a few issues I can't ignore, most of which were later in the process. Skip to the end for the TL;DR summary. The car I received was in great condition, clean and pristine. Fincancing was convenient and there were absolutely no hidden fees. Given the state of dealerships these days this should never be taken for granted. It only took two weeks from the day I ordered my vehicle online to the day I actually took delivery (this is a car that shipped from CA to FL). Any forms and paperwork required I tried to send as soon as I received them, and that probably contributed to the speed of receiving the vehicle. The only complaints I have came after receiving the car. Be warned, if you need a driveable car immediately th buying from out of state isn't the best option. The paperwork involved that passes from the dealerships and DMVs involved can propagate some serious delays, delays that Driveway can't do anything about and can leave you without registration for MONTHS. In my case, I received the car at the very end of June 2023 and registration came in mid September. My state, FL, doesn't do temporary tags so as with the name of the company, the car sat in the my driveway. While very professional and friendly, Driveway's support staff didn't follow up with me that often. With any of my inquiries about the registration they promised to follow up, but rarely did so. After signing the paperwork and giving your downpayment, communication felt like less of a priority for them, and this is not a unique complaint as I've seen this in other reviews. Worse yet, when I received my registration it only lasted 3 months, expiring in December, even though the registration fee Driveway collected should at least get 6 months. After much back and fourth, Driveway support left me with more promises to follow up but never did. Even when I follow up and contact them, they'll pawn it off on "the DMV team" or "looking up the case notes" and the cycle repeats. This is probably the biggest criticism I have (as do other reviewers), but I would still reccomend Driveway over in-person dealships if I had to choose. I'd take phone tag over sneaky fees and high pressure sales tactics, but that's just my preference. And finally, I have a few suggestions for Driveway. All of the major pizza chains have a "pizza tracker," a webpage/screen customers can view to see the status of there order from order recieved to "in the oven" to "final inspection" and then delivery. If this can be done with pizza, why not cars? Having more transparency would ease a lot of customer concerns. Driveway's customer service team already take internal notes for each case/order, why not just create a pin/password secured page where customers can view those notes related to their car and registration process, as well as a progess bar? This would solve MANY of the complaints I've seen, including my own. No need to call support for updates = more time for support staff to handle other matters. But also, please have some accountability measures for support staff to actually follow up with customers. Lastly, my car was an EV. For electric vehicles, total mileage is less important to judging condition than battery condition. It would be incredibly useful to know how much range is left on the high voltage battery if it is a used vehicle. Overall, I'm happy with the vehicle I received, as well as the financing and price transparency. The experience in many ways was better than the alternative of going to different dealerships in-person. The worst of the buying experience came down to registration delays/issues and the lack of responsiveness from customer support. Improving customer service responsiveness and building customer portal for order status would make this a sharply competitive car buy option. More

It’s was a great experience, I’m just a little impatient when it comes to waiting but overall every time I needed help I was helped by the sales associates in particular Cheyenne she made this experience pl when it comes to waiting but overall every time I needed help I was helped by the sales associates in particular Cheyenne she made this experience pleasant More