Driveway - Online Convenience Delivered

The service was fantastic! The delivery person was awesome! They treated me very well. Ill buy there again! The delivery person was awesome! They treated me very well. Ill buy there again! More

Excellent…. Very professional. I really liked the good team work. Awesomeness 👏 Bri and the team members really was very patient with me. Chris and Niaya of me Very professional. I really liked the good team work. Awesomeness 👏 Bri and the team members really was very patient with me. Chris and Niaya of me and also walked me thru everything and til the very end. John the transporter was Amazing. I will recommend Driveway to everyone They are the best. Thank you guys for everything ❤️❤️❤️ More

This is my first time selling through an online car dealer like Driveway and it was an extremely smooth, seamless transaction. The communication from the Driveway team was excellent. Every step of the dealer like Driveway and it was an extremely smooth, seamless transaction. The communication from the Driveway team was excellent. Every step of the process was explained to me thoroughly,with attention to every detail. And, of course, the price they offered for my used car was quite fair, beating the lowball numbers I got from Carmax and Carvana. Highly recommended. More

Smooth process from start to finish. Excellent customer service I won’t hesitate to use this organization again if the need arises Excellent customer service I won’t hesitate to use this organization again if the need arises More

NEVER PURCHASE HERE. I found a vehicle through this company, did all the necessary paper work and deposits, added the vehicle to my insurance then spent days trying to ge I found a vehicle through this company, did all the necessary paper work and deposits, added the vehicle to my insurance then spent days trying to get information on when deliver would be. Finally the deliver driver reached out and told me sorry there was a mix up this vehicle was sold to someone else. I have now spent several days with barely any answers and constantly being told someone would call me back. I have not recieved my money back or the vehicle I purchased. and the real kicker is the vehicle that they sold me then turned around and said whoops it was already sold is now listed back for sale on their website. and once again I am told someone will reach back out to me about it. Well I am waiting. At this point I feel I have been completely scammed by this company. THEY SOLD ME AN ALREADY SOLD CAR, SAID WHOOPS AND STILL HAVE THIS CAR LISTED AS FOR SALE!!!! YET I HAVE NOT RECEIVED THE VEHICLE OR A REFUND. 100% SCAM DEALERSHIP AT THIS POINT!! STAY AWAY!! More

Secured “my” car on 9/26, still no car 😩 I wanted to give a better review because my sales associate was extremely professional, kind, worked very thoroughly with me for over a month to find my car and give a better review because my sales associate was extremely professional, kind, worked very thoroughly with me for over a month to find my car and she stayed in communication. In fact the paperwork process of my purchase was thorough and smooth. It’s in the “transport/delivery” of my car. I was told a tentative date of 10/9-10/10 from my transportation specialist. Since then it’s been stressful due to miscommunication. I’m losing money because I’m now 4 days into my loan term, I’m paying for car insurance (down payment included) AND I’m paying for transportation for my daily commute! Every time I reach out to anyone, including a manager, it’s being “looked into” or escalated??? If this is the normal delivery process why is it being escalated? Also, I was told it was at the “hub” waiting to be inspected and then I was told the title wasn’t with it, then told it’s the 3 point inspection that’s the hold up. At this point I’m frustrated and disappointed. I’m a business major and CURRENTLY taking a business law course… I’m trying to avoid taking a legal action or tort, my professor is urging me to because now I’m draining money and stressed… hence, I’m leaving this review at 4 am 😖 This sucks! More

Terrible customer service. Sales representative was absolutely no help. I was looking to purchase through this vendor but as soon as i go to check out they tack on a 2100$+ "re Sales representative was absolutely no help. I was looking to purchase through this vendor but as soon as i go to check out they tack on a 2100$+ "registration fee". This fee provides no breakdown of the cost and all the agent said is that "they take care of the registration ". And simply dismissed my questions. Definitely feels like they are trying to pull one over on uninformed, buyers who lack experience. If the agent was more knowledgeable or they had an option to take care of the registration myself then a purchase probably would have been made. More

In the beginning, communication was great and transparent. I worked with William who called/texted through out the first week or so. The first car I placed my deposit on, sent my down payment for transparent. I worked with William who called/texted through out the first week or so. The first car I placed my deposit on, sent my down payment for, and had paperwork notarized for was never inspected. The car failed and couldn’t be sold. The solution was to either receive my money back or transfer it over to another vehicle. I decided to give the benefit of the doubt and proceed to car number two. I was told 2 days later that the car had been sold that morning through the dealership it was out. So, back to square one, but hey third time is a charm right? Wrong! I moved my payments towards car number 3. I waited and waited. 7 DAYS and a phone call later I finally was told they would get paperwork sent over to get the process started. Once that was sent over and completed it took only 3 days for the car to be delivered. I was told late morning the day of the delivery the car had been picked up and would be delivered around 8:30pm that evening - which was fine! I was also told in a few hours they’d give me a better update. That never happened! 8:30 came and went. By 9pm I called transportation and was told “oh initially it was supposed to be 9:30 but it looks like he will arrive around 10:30-10:45. I have 2 children, work full-time, and had to sit at my parents house for easier delivery. I stayed up and my car arrived with NO TEMP TAGS!!!!!! After pulling teeth I finally got an answer that I’d receive them over-night within a day or two. So my car sat for 2 days without even being able to test drive it or anything. Today was the day I could finally take it out on the road. I have ZERO paperwork about the inspection of my vehicle which is outrageous to me. There’s a rotten egg smell coming from the exhaust system indicating a possible catalytic converter issue, it has a high idle, the battery is so corroded that the bracket holding it in place is almost melted to it, the pulleys are so rusted, there’s zero coolant in this vehicle, the oil filter has a light oil leak, it sounds like complete garbage, AND t top it off the belt looks cracked and about to pop off. I expected a running working vehicle for money and being patient for the last MONTH! I will be returning my vehicle but now I’m out the entire delivery fee for the negligence of a HORRIBLE inspection performed. As if I have the money to just “throw away” for a car I’ve had for less than 72 hours. It’s honestly worst and most aggravating experience I’ve ever had. More

Purchased a vehicle from driveway on jul 30 2023. Also i traded in my vehicle. I was thinking this process would be more convenient as i purchased a Tesla completely online and it was the best car bu Also i traded in my vehicle. I was thinking this process would be more convenient as i purchased a Tesla completely online and it was the best car buying process ever. I was sadly mistaken. This company fails at every turn. The initial contact was good. Then they received their money and the train crashed there . It took from jul -OCTOBER.. for them to pay off the trade in. Not only that but i contacted them every week. I have had to pay both my trade in and the new car payments for months . Then they under pay the contract signed agreement for trade in. And haven’t had a single answer for me on what they intend to do about it . Do yourself a favor . Avoid this company like the plague . Also the delivery was changed after multiple text messages stating it would be delivered. Time taken off work for delivery just so they could cancel .. More

Entire sale process was safe, secure & stress free. The offer was fair. Driveway was with us for every step. Phil, the pick up valet, was super professional & helpful. Payment was deposited in my accou The offer was fair. Driveway was with us for every step. Phil, the pick up valet, was super professional & helpful. Payment was deposited in my account before the vehicle left the driveway. 10 days from initial offer to vehicle pick up. We would recommend to anyone selling a vehicle & values a hassle free experience More